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Mohammed Kalandar IshrathLeading Payments and SaaS Solutions
Profile

I bring over a decade of technical and customer service expertise, transforming complex business challenges into streamlined, technology-driven solutions. With a strong focus on FinTech, FoodTech, CloudPOS, Payments, and SaaS platforms, I specialize in collaborating with payment processors and acquirers to deliver seamless, customized payment solutions. My fintech acumen enables me to translate intricate merchant/client requirements into actionable strategies—ensuring smooth onboarding, building lasting relationships, and driving impactful results. I work across industries, particularly with F&B and retail, but not limited to, helping businesses optimize operations and accelerate growth through innovative FinTech and ERP integrations.

Professional Experience

Manager - Onboarding and Customer Service

Nymbl
Jan 2023 – present | Dubai, UAE
  • •Led the entire lifecycle of customer engagement, including Onboarding, Implementation, and Support, ensuring seamless transitions and continuity of service delivery.
  • •Managed and mentored a cross-functional team of onboarding specialists and customer service representatives, driving performance excellence and professional growth.
  • •Designed and executed comprehensive customer onboarding programs, resulting in improved product adoption, reduced time-to-value, and higher retention.
  • •Oversaw end-to-end implementation processes with a strong focus on customer satisfaction, timely delivery, and solution accuracy.
  • •Established and nurtured strong client relationships, managing escalations and ensuring a high level of satisfaction across all touchpoints.
  • •Collaborated with Financial Institutions, Acquiring Banks, Payment Gateways, and Payment Processors to streamline integration and compliance during onboarding and implementation.
  • •Acted as the primary point of contact for payment partners, aligning internal processes to meet regulatory and operational requirements.
  • •Interfaced closely with Sales, Product, and Support teams to create a frictionless customer experience and ensure business goals were aligned.
  • •Served as the voice of the customer, delivering feedback to internal stakeholders to inform product enhancements and business strategy.
  • •Monitored and analyzed customer service KPIs to identify trends, implement process improvements, and increase customer engagement.

    • Implementation Engineer

    Nymbl
    Oct 2020 – Dec 2022 | Dubai, UAE
  • •Ensure seamless onboarding, implementation, and successful launch within specified timeframes.
  • •Conduct onsite and online training sessions for clients on application usage and optimal methodologies.
  • •Act as the primary contact for clients, delivering top-tier service and support.
  • •Work collaboratively with internal teams to evaluate, address, and escalate management-intervention cases.
  • •Oversee the implementation project timeline, ensuring milestones are met and managing client expectations throughout the process.

    • IT Manager

    HIET
    Oct 2018 – Oct 2020 | Dubai, UAE

    ERP Specialist

    Takmeel Global
    Jan 2017 – Sep 2018 | Dubai, UAE

    Project Coordinator

    Takmeel Global
    Mar 2015 – Dec 2016 | Dubai, UAE

    Technical Specialist

    Diya Systems
    May 2013 – Feb 2015 | Mangalore, India
    Skills
    • •Merchant Onboarding & Implementation Overseeing end-to-end onboarding processes, from KYC to technical integration and go-live.
    • •Requirement Analysis & Solution Design Translating merchant/client needs into actionable and scalable solutions.
    • •Payments & FinTech Ecosystem Knowledge Deep understanding of gateways, acquirers, compliance, and payment workflows.
    • •Cross-Functional Leadership Leading and aligning teams across onboarding, support, product, and technical functions.
    • •Stakeholder & Partner Management Collaborating with acquiring banks, payment processors, and internal business units.
    • •Customer Success & Relationship Management Ensuring merchant satisfaction, retention, and long-term success.
    • •Escalation & Issue Management Handling complex client escalations and ensuring timely resolutions.
    • •Process Optimization & Service Delivery Identifying inefficiencies and improving workflows to enhance customer experience.
    Education

    Computer Science Engineering

    PA College of Engineering
    2013 | Mangalore, India
    Languages
    English, Hindi, Kannada, Malayalam, Tamil, Arabic