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Mohammed Kalandar Ishrath Manager - Onboarding and Customer Service
Professional Experience

Nymbl

Manager - Onboarding and Customer Service
  • •Lead and mentor a team of onboarding specialists and customer service representatives, driving team performance and growth.
    • Jan 2023 – presentDubai, UAE
  • •Design and implement customer onboarding programs to ensure smooth product adoption and high retention.
  • •Spearhead all the implementations ensuring the satisfaction of the customer.
  • •Build and maintain strong customer relationships, addressing escalations and enhancing satisfaction.
  • •Analyze customer service metrics and develop strategies for process improvement and customer engagement.
  • •Collaborate with cross-functional teams (sales, product, support) to deliver a seamless customer experience.
  • •Act as a customer advocate, relaying feedback to influence product development and business strategies.

    • Nymbl

    Implementation Engineer
  • •Ensure seamless onboarding, implementation, and successful launch within specified timeframes.
    • Oct 2020 – Dec 2022Dubai, UAE
  • •Conduct onsite and online training sessions for clients on application usage and optimal methodologies.
  • •Act as the primary contact for clients, delivering top-tier service and support.
  • •Work collaboratively with internal teams to evaluate, address, and escalate management-intervention cases.
  • •Oversee the implementation project timeline, ensuring milestones are met and managing client expectations throughout the process.

    • HIET

    IT Manager
    Oct 2018 – Oct 2020Dubai, UAE

    Takmeel Global

    ERP Specialist
    Jan 2017 – Sep 2018Dubai, UAE
    Mohammed Kalandar Ishrath
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    Takmeel Global

    Project Coordinator
    Mar 2015 – Dec 2016Dubai, UAE

    Diya Systems

    Technical Specialist
    May 2014 – Feb 2015Mangalore, India

    Diya Systems

    Technical Support Engineer
    Sep 2013 – Apr 2014Mangalore, India
    Education

    Computer Science Engineering

    PA College of Engineering
    2013Mangalore, India
    Skills
    SaaS

    Concepts, Platforms, Cloud Computing, Data Management, Business Adaptability

    ECR/POS Systems

    Configurations, Problem Solving, Technical Aptitude

    Team Management

    Delegate, Decision-Making, Organization, Effective Communication

    Software Implementations

    ECR, POS, ERP, Integrated Payments, Ticketing Portals

    Customer Service

    Active listening, Empathy, Communications, Rapport building, Engagement

    Industry Knowledge

    F&B, Retail, FinTech, Distributions

    Languages
    English
    Malayalam
    Hindi
    Tamil
    Kannada
    Arabic
    Certificates
    Cisco Certified Network Associate
    Google Cloud Platform Fundamentals
    Mohammed Kalandar Ishrath
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