resume profile picture
Mohammed Kalandar IshrathLeading Payments and SaaS Solutions
Profile

Dynamic F&B and FinTech professional with over a decade of experience leading end-to-end customer engagement, sales expansion, and digital payment transformations across the UAE and GCC. I specialize in bridging technology and business, driving merchant acquisition, onboarding, and retention for CloudPOS, SaaS, and Payment platforms. Known for building strong partnerships with acquiring banks, payment processors, and F&B operators, I excel at delivering scalable solutions that accelerate go-to-market success and operational excellence. My leadership in cross-functional teams and data-driven approach have consistently improved merchant growth, product adoption, and overall customer satisfaction within the F&B ecosystem.

Professional Experience

Manager - Onboarding and Customer Service

Nymbl
Jan 2023 – present | Dubai, UAE
  • •Spearheaded end-to-end customer engagement across onboarding, implementation, sales enablement, and support, ensuring a seamless transition from prospect to active merchant.
  • •Led sales expansion efforts across the F&B sector, driving merchant acquisition and activation by identifying new business opportunities and developing strategic relationships with restaurant groups, cafés, and franchise operators.
  • •Managed a cross-functional team of onboarding specialists, account managers, and customer service representatives to deliver consistent, high-quality service and achieve ambitious performance targets.
  • •Designed and launched merchant onboarding frameworks that improved product adoption, reduced time-to-value, and increased customer lifetime value (CLV).
  • •Collaborated closely with Financial Institutions, Acquiring Banks, and Payment Gateways to ensure smooth integration, compliance, and operational efficiency throughout the merchant setup process.
  • •Acted as the primary liaison between clients and payment partners, ensuring regulatory alignment and frictionless payment activation.
  • •Partnered with Sales, Product, and Marketing teams to refine go-to-market strategies, improve conversion rates, and strengthen the company’s presence within the UAE F&B ecosystem.
  • •Built and maintained strong, long-term client relationships, consistently achieving high retention and renewal rates through proactive engagement and data-driven account management.
  • •Delivered product and sales feedback to internal stakeholders, directly influencing feature enhancements and market positioning.
  • •Monitored key KPIs such as activation rates, retention, and average revenue per merchant to drive continuous growth and operational excellence.

    • Implementation Engineer

    Nymbl
    Oct 2020 – Dec 2022 | Dubai, UAE
  • •Ensure seamless onboarding, implementation, and successful launch within specified timeframes.
  • •Conduct onsite and online training sessions for clients on application usage and optimal methodologies.
  • •Act as the primary contact for clients, delivering top-tier service and support.
  • •Work collaboratively with internal teams to evaluate, address, and escalate management-intervention cases.
  • •Oversee the implementation project timeline, ensuring milestones are met and managing client expectations throughout the process.

    • IT Manager

    HIET
    Oct 2018 – Oct 2020 | Dubai, UAE

    ERP Specialist

    Takmeel Global
    Jan 2017 – Sep 2018 | Dubai, UAE

    Project Coordinator

    Takmeel Global
    Mar 2015 – Dec 2016 | Dubai, UAE

    Technical Specialist

    Diya Systems
    May 2013 – Feb 2015 | Mangalore, India
    Skills
    • •F&B Merchant Acquisition & Sales Leadership Driving merchant growth and activation across the F&B ecosystem through strategic sales initiatives, partnership development, and market expansion.
    • •Customer Onboarding & Implementation Excellence Leading seamless end-to-end onboarding journeys — from KYC and integration to activation — ensuring fast time-to-value and high satisfaction.
    • •Payments & FinTech Integration Extensive expertise in payment gateways, acquiring banks, POS systems, and SaaS platforms, ensuring compliance, scalability, and operational efficiency.
    • •Go-to-Market Strategy & Execution Collaborating with cross-functional teams to design and execute GTM strategies that enhance product adoption, retention, and revenue growth.
    • •Cross-Functional Leadership & Team Development Managing and mentoring onboarding, sales, and support teams to achieve performance excellence and deliver superior customer experiences.
    • •Stakeholder & Partner Relationship Management Building and nurturing strategic partnerships with financial institutions, acquirers, and payment processors to strengthen ecosystem collaboration.
    • •Customer Success & Retention Driving long-term merchant engagement through proactive relationship management, data-driven insights, and value-driven service delivery.
    • •Process Optimization & Performance Analytics Implementing workflow improvements, monitoring KPIs, and using analytics to enhance operational efficiency and customer satisfaction.
    Education

    Computer Science Engineering

    PA College of Engineering
    2013 | Mangalore, India
    Languages
    English, Hindi, Kannada, Malayalam, Tamil, Arabic