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Cody Richards
[email protected]
905-226-2140
codyrichards.org
Oshawa, ON
Profile

CompTia Security+ | Network+ | A+ | Loyalist College, Business Administration

Experienced IT professional with a strong background in system administration, network engineering, and helpdesk management. Skilled in managing Windows enterprise environments and adept at both application and OS troubleshooting. My expertise spans on-premise, hybrid, and cloud environments, with a specialized focus on cybersecurity in healthcare and dental sectors. Renowned for my exceptional calmness under pressure and knack for identifying and resolving hidden or emerging technical issues, I am always ready to brainstorm and take controlled, calculated risks based on my knowledge and proficiency, while maintaining a fallback plan at all times. I demonstrate advanced proficiency in threat management and ensure compliance with healthcare-specific regulations, including PIPEDA, PHIPA, and HIPAA. As a leader, I guide technical teams through complex challenges with compassion and empathy, understanding issues from both the technical and human perspectives. I take pride in a zero-to-hero approach when learning about new topics or issues. In my spare time, I indulge in assembling intricate LEGO sets and nurturing an array of 200+ houseplants.

Professional Experience
JTEK Solutions Inc., Senior Systems Analyst
09-2021 – present | Remote Worker
  • •Provide Tier 3 expertise for approximately 580 dental, medical, and legal environments across Canada, with numerous clients ready and willing to offer glowing reviews based on my exceptional service.
  • •Expert-level proficiency in BCDR as a Veaam Cloud Service Providers with exceptional calm and patience during incidents and outages. Strong proficiency in Veeam and Asigra DS-System
  • •Expert-level understanding of Windows OS; diagnose, repair, and recover both server and desktop systems, with deep knowledge of error events and advanced troubleshooting techniques.
  • •Expert-level proficiency with ESXI, vCenter and Hyper-V, proficient with Proxmox and Citrix XenServer w/ NetScaler
  • •Manage deployment and monitoring of EDR solutions across managed service client servers and workstations. Strong proficiencies include SentinelOne and ESET Protect.
  • •Manage and train users on various email security gateways. Deep-rooted proficiency in Proofpoint.
  • •Monitor SIEM systems for real-time threat response and log analysis. Familiar with LogRhythm.
  • •Manage multiple hosted PBX systems, SIP trunking, and provisioning, providing complete VoIP services. Expert-level proficiency in 3CX as well as wholesale trunking management (ThinkTel), managing as many as 140 systems.
  • •Proficient in FortiGate and Meraki management, including firewall policy writing and VPN and SD-WAN configuration; deep-rooted proficiency with Omada and UniFi platforms.
  • •Perform Active Directory user and domain management tasks, group policy writing, and frequently work with LDAP integration. Intermediate proficiency with Microsoft Entra (AzureAD).
  • •Manage Exchange Server and Microsoft 365 deployments, policy management, SSL, and DNS configuration.
    • IT North Solutions | Calgary Digital, Consulting/365 Instructor
    09-2018 – 04-2021 | Havelock, ON | Calgary
  • •Founded and managed a small IT consultancy company, providing a broad array of services to business and residential clients such as network cabling, hardware setups, and helpdesk support
  • •Assisted clients with hardware moves and decommissions during the pandemic
  • •Developed and instructed Microsoft 365 courses for small adult groups, including individuals with language barriers and disabilities while providing educational feedback and reports in a community college structure
    • Airnet Wireless, NOC Engineer
    07-2017 – 02-2019 | Grafton, ON
  • •Deep understanding fixed wireless technologies ranging from 900MHz to 60GHz including spectrum management, wireless site survey and deployment, troubleshooting and ISED/FCC regulatory adherence
  • •Monitored network traffic and activity for 2000 endpoints, including APs, CPEs, and critical network infrastructure
  • •Provided phone, email, and social media support for 1,300 subscribers, enhancing customer satisfaction
  • •Demonstrated proficiency in Layer 2 and 3 protocols, such as OSPF and BGP, as well as routing and switching basics
  • •Applied working knowledge of the OSI Model, IPv4, and IPv6 technologies in daily tasks
    • Geek Squad (Best Buy Canada), Level III Technician
    02-2012 – 04-2017 | Toronto | Belleville, ON
  • •Troubleshot, diagnosed, and repaired client devices, conducting root cause analysis to prevent future issues
  • •Performed hardware and component installations and tuning, ensuring optimal performance
  • •Managed part queues, ordering, RMA, and dispatching to maintain smooth operations
  • •Strived to deliver a positive end-user experience while maintaining department profits
    • Cody Richards