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Vibhati Sharma
WZ-12A, 4th floor, Street No. 15, New Mahavir Nagar, New Delhi, 110018 India
[email protected]
+91-9717296674; +91-9716337474
Apr 15, 1994
LinkedIn
www.linkedin.com/in/SVibhati

Actively seeking jobs to learn, achieve and implement the knowledge acquired from the current work experience. Diligence and perseverance are the ethics, I like to stick to in my professional & personal life.

Professional Experience

IGT Solutions Private Limited

Quality Analyst
  • •Responsible for evaluating, monitoring, and assessing the quality and improving the high-quality service provided.
    • Oct 2023 – presentGurugram, Haryana, India
  • •Identify risks and deliver feedback and recommendations on audited interactions within the specified timelines
  • •Mentor and coach junior team members to enhance their productivity.
  • •Perform regular checks to ensure specific abnormalities are highlighted to the internal team/s

    • IGT Solutions Private Limited

    Process Associate
  • •Lufthansa's Customer Support: Helping clients with claims, refunds, and complaints.
    • May 2023 – Sep 2023Gurugram, Haryana, India

    N-Able Training Institute Private Limited

    German Language Teacher
  • •Training students in the German Language up to Niveau B1.
    • Aug 2022 – Jan 2023Kochi, India
  • •Teaching German across a wide range of ages and abilities.
  • •Enabling students to achieve the highest standards at an individual level.
  • •Monitoring, assessing, and the progress of all students.
  • •Setting regularly and marking homework for all students in accordance with the institute policies.
  • •Maintaining a safe and orderly classroom environment where students feel comfortable learning.

    • Amazon

    Content Reviewer (German)

    Department : Search - Human Intelligence

    Jan 2021 – Jul 2022Gurugram, India
  • •Review and audit advertisements and emails in American English and German
  • •Thoroughly check advertising content with careful consideration of given guidelines.
  • •Review feedback from customers.
  • •Work intuitively to identify and highlight any recommendations, improvements or inconsistencies in the data

    • Concentrix

    Sr. Advisor Customer Service, Customer Representative Manager
  • •Managing the escalated service concerns received from amazon customers from Germany.
    • Sep 2018 – Jan 2021Gurugram, India
  • •Maintaining relationships of both internal and external clients.
    • Vibhati Sharma
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    Education

    Max Mueller Bhavan

    Goethe Zertfikat C1
  • •German Language certifiaction from Niveau A1- Niveau C1 (Business Communication)
    • Mar 2016 – Jun 2018New Delhi, India
  • •Certification recognized by German Embassy.
  • •Course based on the Common European Framework of Reference for Languages (CEFR).

    • School of Open Learning, University of Delhi

    Bachelor of Arts (English Honours)
    Jul 2017New Delhi, India

    S.D. Public School, Patel Nagar

    10+2
    May 2013New Delhi, India
    Languages
    German — Goethe Zertikifikat C1|Hindi|English|Punjabi
    Highlights
  • •The ability to work precisely and meet deadlines under pressure is one of my strongest traits.
  • •I have competent communication skills that allow me to clearly communicate my thoughts.
  • •I am hardworking, cooperative, honest & reliable.
  • •Teamwork is something I enjoy.
    • Interests
    Music, Dancing, Exploring Places
    Vibhati Sharma
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