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ahmed kamalCustomer Service Representative
Profile

Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.

Professional Experience
CUSTOMER SERVICE REPRESENTATIVE, Sutherland global "du account"
  • •Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • •Responded to telephone inquiries and complaints following standard operating procedures.
    • 08/2021 – 03/2023alexandria, egypt
  • •Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
  • •Provided account information to customers and explained bill service policies and customer rights.
  • •Assisted with training and mentoring new team members.
  • •Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
    • SALES REPRESENTATIVE, Bingo marketing agency
  • •Advised clients regarding accounts, pricing schedules, and financing options.
    • 05/2021 – 08/2021alexandria, egypt
    PRODUCT MARKETER, Smart marketing agency "Lux"
  • •Helped to maintain and continuously define company brand.
    • 10/2017 – 01/2017alexandria, egypt`
    Education
    Faculty of law, Alexandria university
    05/2019alexandria, egypt
    Skills
    Calm And Professional Under Pressure

    Invoice Preparation And Processing

    Policy And Procedure Adherence

    Customer Service

    Technical Support

    Problem-Solving Ability

    CRM Software navigation

    Report Creation

    Languages
    arabic

    mother tongue

    english

    advanced

    Interests
    scouts
    football