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USMAN AFFAN CUSTOMER SERVICE REPRESENTATIVE
[email protected]
+971542843006
Ajman, United Arab Emirates
19/08/1999
Indian
V2146353
Profile

Qualified graduate from Kannur University, India majored in Bachelor Of Business Administration-with Travel And Tourism Management with previous Customer Service and Travel Agent working backgrounds. Fluent in English &Hindi,And Intermediate in Arabic. Proficient in MS Office.

Professional Experience
CUSTOMER SERVICE REPRESENTATIVE, TADBEER (MARHABA DOMESTIC WORKERS SERVICES L.L.C)
  • •Responding to customer queries, concerns, and complaints in a timely and professional manner. Providing accurate information about Tadbeer services, policies, and procedures.
  • •Identifying and resolving customer problems effectively.
    • 05/2022 – PresentAjman, UAE
  • •Educating customers about Tadbeer's services, packages, and pricing. Offering personalized recommendations and upselling additional services to meet customer needs and preferences
  • •Assisting customers with payment-related issues, processing payments, and resolving any billing discrepancies
  • •Ensuring customer satisfaction by actively listening to their concerns, empathizing with their situations, and providing appropriate solutions.
    • TRAVEL AGENT, SKY TOUR AND TRAVELS
  • •Assisting clients in planning and booking travel arrangements, including flights, accommodations, transportation, and other related services.
  • •Creating customized travel itineraries based on clients' preferences, budget, and specific requirements.
    • 03/2019 – 10/2021KASARAGOD, INDIA
  • •Handling customer complaints and resolved conflicts to ensure customer satisfaction.
  • •Providing travel consultation, offering expert advice on destinations, attractions, and travel tips.
  • •Handling billing and invoicing, processed refunds or cancellations when necessary.
  • •Maintaining accurate records of bookings, payments, and client information.
    • Education
    BACHELOUR OF BUSINESS ADMINISTRATION WITH TRAVEL AND TOURISM MANAGEMENT, Kannur University
    2018 – 2021Kerala, India
    HIGHER SECONDARY, Kerala Higher Secondary Examination Board
    07/2016 – 08/2018Kerala, India
    Courses
    DIPLOMA IN OFFICE AUTOMATION USING MICROSOFT EXCEL, Synergy School Of Business Skills

    Advanced Level Microsoft Excel, PowerPoint And Office

    01/2021 – 11/2021Kerala, India
    Skills
    Excellent Communication SkillsInterpersonal SkillsTime Management and Organizational SkillsTeamworkProblem Solving SkillAbility To Work Under PressureMultitasking
    Languages
    ENGLSIHARABICHINDIMALAYALAMTAMIL
    Projects
    A STUDY ON THE TOURIST SATISFACTION LEVEL AT REDMOON BEACH RESORT BEKAL, KASARAGOD, KERALA
  • •To study tourist satisfaction at redmoon beach Resorts.
  • •To study the tourism potentiality of redmoon beach park and importance of bekal as a tourism destination.
    • 2020 – 2020
  • • To ensure the safety of the tourism activities.