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Hazel AkomoledeCustomer Service Manager
resume profile picture
[email protected]
+16124562062
12668 Huntington Ave Savage Minnesota USA
10/08/1984
Zimbabwean
Female
Skills
Strategic thinking and problem solving
Relationship building and networking
Effective communication and negotiation
Team management and leadership
Creative and innovative thinking
Education
Professional Experience

Carnival Cruise Line Uk

Customer Service Rep
01/2019 – 07/2023 | Southampton, Uk

  • •Organized and hosted engaging events, activities, and entertainment for guests, enhancing their overall experience.
  • •Skillfully upsold onboarding services, contributing to revenue growth.
  • •Addressed customer inquiries and complaints, ensuring prompt and effective resolutions to maintain superior customer satisfaction levels.
  • •Conducted regular customer feedback surveys to pinpoint areas for improvement, using insights to drive positive changes and enhance the customer experience.
  • •Managed all communication channels, including phone calls, emails, and bookings, ensuring a seamless and efficient process for customers.

    • Teratel Telecommunications

    Customer Service Manager
    07/2015 – 12/2018 | Johannesburg, South Africa

  • •Managed daily operations for a team of 15 customer service representatives, ensuring optimal performance and productivity
  • •Oversaw regular performance evaluations, offering coaching and feedback, which improved team performance by 10%
  • •Devised and executed strategies that enhanced customer retention by 15%, increasing repeat business
  • •Implemented a customer service training program, boosting customer satisfaction by 20%

    • Hawk Spur

    Store Manager
    06/2012 – 06/2015 | Pretoria, South Africa

  • •Managed store budgets effectively, meeting or surpassing sales goals and minimizing operational costs by optimizing scheduling and inventory management.
  • •Led a team of over 20 employees, managing daily store operations such as inventory management, customer service, and sales strategies.
  • •Introduced new merchandising techniques that boosted sales by 15% in the first quarter.
  • •Developed and executed comprehensive staff training programs, enhancing employee performance and elevating customer satisfaction.
    • Profile

    Dedicated and result driven Customer Service Manager with over 10 years of experience in building and maintaining strong client relationships. Skilled in identifying customer needs and providing effective solutions to ensure satisfaction.Seeking to utilize my expertise in customer service to a dynamic team and drive business growth

    Nilton Hotel

    Customer Service Manager
    08/2009 – 06/2012 | Midlands, Zimbabwe

  • •Manage a team of over 13 customer service representatives, offering guidance, training, and support to ensure the delivery of top-notch service.
  • •Resolve escalated customer inquiries and complaints swiftly and effectively, maintaining high customer satisfaction levels.
  • •Address billing inquiries through phone, email, and chat, ensuring responses are both accurate and prompt.
  • •Implement customer service procedures and standards aimed at boosting efficiency and consistency throughout the team.
  • •Analyze customer feedback and data to pinpoint trends and areas needing improvement, and devise strategies to enhance the customer experience.
    • Certificates
    Foundation of Project Management - Google
    Advanced Google Analytics
    The Fundamentals of Digital Marketing- Google
    Marketing-World Bank Group
    Google Digital Marketing and Ecommerce
    Customer Service-Forage
    Leadership and Innovation Program-World Bank Group
    Digital skills:Artificial Intelligence
    Introduction to IT and cybersecurity - Cybrary