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Khalid Adour Customer Service Officer
Dubai, United Arab Emirates
Driving License - Yes
06/11/1990
+971 052 8855296
Djibouti
Single
Visa status: Employment Visa- Dubai
[email protected]
Profile

Customer Service Professional with extensive experience in providing excellent customer service in a fast-paced work environment. Seeking an opportunity where my communication and problem-solving skills may be put to use in assisting customers. Capable of multitasking in a fast-paced environment. skilled at keeping customer satisfaction high while promptly addressing their needs.

Professional Experience

Customer Service Officer / Life Insurance Dept.

Islamic Arab Insurance Company (SALAMA)
04/2017 – present | Dubai, UAE

Duties:

  • •Greeting walk-in customers and guiding them as desired in English and Arabic.
  • •Describe the procedure for returning customers, offering them extra products, and explaining to them any associated fees for products.
  • •Dealing with all requests from walk-in customers to cancel, change, or remove their exciting product and explaining the steps in English and Arabic.
  • •Working with the Brokers and the Finance Team to Coordinate Reimbursement for Cancellation of Products.
  • •Supporting the regional team in the communication process and providing answers to any and all inquiries received from customers through email or telephone.

    • Customer Service Officer / Team Coordinator ( Motor Claims Dept)

    Islamic Arab Insurance Company (SALAMA)
    08/2013 – 03/2017 | Dubai, UAE

    Duties :

  • •Resolving customers' complaints.
  • •Maintaining consistent contact with the insured as well as investigations on pending claims and documents
  • •Dealing with several authorities within the government, including the Dubai Police, the RTA, and the Insurance Authority
  • •Managing all types of inquiries from customers (individual and corporate) that are associated to Motor Claims.

    • Quality Control & Team Coordinator

    Roads & Transport Authority ( RTA- SALIK)
    10/2008 – 07/2015 | Dubai, UAE

    Duties:

  • •Managing requests and complaints from a wide segment of customers.
  • •Assisting consumers in getting the service by guiding them through the steps involved and providing assistance while they do so.
  • •Conducting investigations into and finding a solution to customer complaints within the TATs established by the company.
  • •Coordination with the Salik Call Center, Team Leaders, RTA Supervisors, and operational personnel for any changes or additions to applications that have been filed.
  • •Follow up with customers and making sure that they have all the needed documents.
  • •Handling financial issues, and infringement disputes and investigating them.
  • •Follow up with the responsible department to fix remaining concerns.
  • •Make available to customers all relevant information and updates.
  • •Handle any sort of client request through inbound and outbound calls, fax, and E-mails.
    • Education

    Secondary School -International School

    Abu Dhabi, UAE

    International Computer Driving License ICDL

    Dubai, UAE
    Skills Customer Service
    Customer ServiceOperations ManagementChange ManagementInternal CommunicationsAnalytical SkillsTeamworkTime ManagementProblem SolvingExcellent Communication
    Languages
    English, Arabic
    Courses

    Excellence in Customer Service - ECS

    Islamic Arab Insurance - Acadmy
    Dubai, UAE

    Teambuilding & Communication

    Islamic Arab Insurance - Acadmy
    Dubai, UAE
    Interests
    Travel
    Painting
    Musics
    Learning New Language
    Cultures
    Declaration
    References will be provided on request
    signature

    Khalid Osman Adour

    Dubai, 15-07-2022