I am working as IP Engineer with experience in all levels of testing, including performance, functional, integration, system, regression, monitoring, and building infrastructure design.Create and maintain XML documents, ensuring data accuracy and compliance with industry standards.Manage AAA By using PHPmyadmin(My SQL).Supportive and enthusiastic team player dedicated to streamlining processes and efficiently resolving project issues.
I am worked in two different companies in Myanmar related to the Telecom industry and Internet Service Provider industry. My main tasks were to detect network traffic, take care the FTTH customers, AAA systems, BRAS system and load share the over thresholds interfaces, AGG in Internet services, Middle supportive services, servers, and data center networking. I mainly specialized providing for our internal operation processes and integrate, AAA systems. I am looking for an Application Support Engineer position, where I could challenge myself more and explore my domains.
Deploying and inspecting IT network systems.
Monitoring NMS system like OSS,Nagios,Grafana performance and capacity of NMS.
Identify and escalate issues within the network.
Configuration and Troubleshooting Fiber Internet Users and Wireless Users.
Take all steps to troubleshoot issues reported to them and resolve or escalate to the appropriate contact.
Discuss and Testing with ZTE,Huawei vendor
Provided technical support and training to the user community
Responding to network alerts and hardware malfunctions.
Diagnosing and troubleshooting network errors.
Managing system backups and network security protocols.
Creating Configuration templates for ONU,FTTH, FT-SBS Fiber Internet
Provide services and technical support to our customers and business partners
Upgrading, Servicing and maintaining, PC and Laptop Hardware, Software and related peripherals.
Provided Internet troubleshooting for over 2000 clients and ISP, as well as Hardware Technical Support for over 3,00 clients
Manage and Troubleshooting E-mail, ZCS and MS Office.
Preparing Daily, Weekly and Monthly Reports.
Discussed technical points of view with vendors for FTTX's new launching area.
Designing and implementing new network solutions and/or improving the efficiency of current networks
Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP
Procuring network equipment and managing subcontractors involved with network installation
Maximizing network performance through ongoing monitoring and troubleshooting.
Troubleshoot and resolve end-user application issues, maintain and update technical support documentation
Handle asset management, maintain inventory and liaise with vendors
Maintain and monitor office network infrastructure, IT security and antivirus tools
Other duties include performing first-level troubleshooting and support for scheduled server backups, system monitoring and reports
CSCO13494430
MULTI-CLOUD NETWORK ASSOCIATE
100325849OCIF2023CA
R44BDSNK0MV1QTSF
OSS,Nagios,Grafana,AAA,
Ubuntu(script)
Manage AAA server
route issue,ONU device,OLT(ZTE&Huawei)
Excel,Zimbra,