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Firoza Begam Certified Barista
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[email protected]
+971 54 346 3649
Abu Dhabi, UAE
Nepali
Visa Status: Visit, Expiry Date: Sept 2024
LinkedIn
linkedin.com/in/firoza-begam
07/07/2002
Education

Bachelor of Business

Pioneer's Multiple Campus (Tribhuvan University)
2024 | Waling, Nepal

Acquired comprehensive knowledge in various aspects of business management and administration.

+2 Management

Pioneer Higher Education Academy
2019 | Waling, Nepal

Studied business principles, economics, and accounting.

SEE

Pioneer Higher Secondary School
2017 | Waling, Nepal

Received a well-rounded education with a focus on academic excellence and holistic development.

Languages
English
Nepali
Hindi
Profile

Passionate and certified barista with strong customer service skills and a commitment to creating exceptional coffee experiences. Fluent in English, Nepali, Hindi, and Urdu. Eager to contribute to a dynamic team and enhance customer satisfaction in a café environment.

Skills
Microsoft Office|Excel|PowerPoint|Point of sale system|Coffee Brewing|Espresso Preparation|Latte art|Customer Service|Inventory Management|Cashier
Work History

Barista

De' Samsara Cafe
07/2023 – 07/2024 | Waling, Nepal
  • •Crafted various espresso-based drinks, including lattes and cappuccinos.
  • •Created latte art to enhance beverage presentation.
  • •Maintained and operated coffee machines and equipment.
  • •Ensured high standards of cleanliness and customer service.

    • Professional Barista, Trainee

    De' Samsara Coffee School
    04/2023 – 06/2023 | Syanja, Nepal
  • •Trained in coffee brewing, espresso preparation, and latte art.
  • •Proficient in using coffee machines and equipment.
  • •Excellent customer service and workspace maintenance.
  • •Created a welcoming atmosphere for customers.

    • Sales Lady

    Rojan Fancy Cosmetic
    07/2017 – 07/2019 | Waling, Nepal
  • •Outstanding customer service, consistently surpassed sales targets.
  • •Utilized Microsoft Excel to track sales data and optimize inventory management.
  • •Built strong customer relationships, enhancing satisfaction and loyalty.
  • •Maintained clean and organized store presentation.
    • Certifications