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Laurent ServaisField Service Engineer
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Profile

Passionate about computing, I have over 18 years of IT experience, including a focused 7 years in networking and nearly 6 at Knauf. Throughout my tenure, I've adapted and grown with Knauf's IT advancements and changes, enhancing my technical and project management skills. Valuing human connections, I'm organized and driven.

Motivated, and diligent, I like solving complex networking problems efficiently, always aiming to meet my goals. I am now seeking a new professional challenge that aligns with my expertise and aspirations.

Languages
French
English
Soft Skills

Proactive - Resourcefulness - Communication - Perseverance - Team player

Work Experience

Knauf Insulation, Belgium

Field Service Engineer
2018 – 2024
  • •On-site support and responsible for management, improvements and maintenance of Local IT infrastructure
  • •Main IT project member for all Benelux IT infrastructure projects (LAN refresh, OT refresh, PC renewals,...)
  • •IT support for User devices (PC and mobile devices)
  • •IT support for locally managed applications (Osipi, SMS)
  • •Principal IT contact point for 5 Knauf Benelux locations (Projects and support)
  • •Supplier and stakeholder management for Projects

    • Shinka IT

    Network Engineer
    2017 – 2018
  • •Deployment and support for Alcatel infrastructures
  • •Deployment and support for Cisco infrastructures
  • •Integration & support for Cisco switching for customer
  • •Deployment and support for Checkpoint firewall
  • •Cleaning up the IT room (cabling, redundancy) Drawing network topology

    • CHC ASBL

    Network Engineer
    2010 – 2017
  • •Deployment of Cisco and Alcatel network for 6 hospitals
  • •Deployment of IPTV solution with management of the TVflow via wired and satellite
  • •connexion
  • •Management of servers : Bind/isc-dhcp-server / Alcatel vitalqip for 2500 users
  • •Deployment radius Wlan/wired based on 802.1x
  • •Deployment of firewall Fortigate (Policy, Web filtering, DHCP, routing OSPF, Traffic
  • •Shaping, Load Balancing,…)
  • •Management of Web Proxy Cisco: Ironport hardware and virtual
  • •Log analysis: IBM Qradar, Forti-analyser, debug linux
    • Trainings
  • •Alcatel ACFE
  • •ITIL Foundation V3
  • •Fortinet NSE1,2,3
  • •Checkpoint CCSA
  • •New Relic Foundation
    • Skills
    DataCenter

    Windows Servers & Clients - Active Directory - Vmware ESXi

    Networking

    Alcatel - Cisco - Fortigate - Checkpoint - Voip solution

    Monitoring

    Wireshark - PRTG - Zabbix - Smokeping - Nagios - Cacti - Ntop - New Relic

    Interests
    Volley-Ball - Sports - Family - Friends - Ethical Hacking - Net-Sec-Ops
    Projects

    PNE - OT Network Standardisation, Knauf Insulation Visé

    2023 – 2024
  • •Project support (purchasing, implementation, hypercare)
  • •Develop of automation (python script) to increase agility of project deliver for Belgian Knauf Locations

    • Plant extension - Knauf Insulation, Visé

    2021 – 2022
  • •Implement the company standard for the new plant
  • •Extend existing topology to include and cover new plant
  • •Providing hardware for new plant control room of Resulation
  • •Project completed with minimal downtime for all end users
  • •Consultancy for OT engineers

    • Site Audit - Knauf, Engis

    2021
  • •Site audits (Data Center and Network) in anticipation of standardisation
  • •Developement of target design taking into account SD-WAN implementation and datacenter refresh

    • Site Standardisation - Knauf, Wielsbeke

    2019 – 2021
  • •Design updated LAN and WLAN according to company and industry standards (Cat6a and 10GB fiber rollout)
  • •Migrate from two datacenter to one
  • •Early enablement of SD-WAN in cooperation with central IT team
  • •Create and maintain documentation of the networks
  • •Extensive migration with zero impact on the end users

    • Network Lifecyle - Knauf Insulation, Visé

    2018 – 2019
  • •Deployment of new network switches for Visé site
  • •Propose and implement network improvements: (HSRP, LACP, Redundancy)
  • •Improve Net-SEC by assisting in implementation of NAC solution (SNMP)
  • •WLAN implementation for IT (start to end)

    • Establish IT infrastructure for new Knauf plant - Illange, France

    2018 – 2019
  • •Deployment and hypercare of the IT infrastructure following the Knauf standards for: datacenter and workplaces
  • •Cooperation with central IT team for hardware
  • •Supplier coordination and management
  • •Handover to the French Field Service