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Ahmed lotfy Ibrahim Abdallah
[email protected]
+971 – 55774039
UAE ,Dubai ,13 st behind Salah Eldin station
11/07/1990
Egyptian
A28463293
Finished
Male
Profile

Experienced Product Manager with a proven track record in the development and management of products

throughout their lifecycle. Passionate, creative, and results-oriented. Skilled in team leadership and

collaboration with cross-functional teams. Enthusiastic about designing innovative solutions that enhance

customer satisfaction.

Professional Experience
12/2021 – 09/2023Dubai, UAE

SAYED ALQASS COMPANY

SALES MAN

 Describe merchandise and explain use, operation, and

care of merchandise to customers.

 Maintaining knowledge of current sales and promotions,

policies regarding payment, returns, exchanges, and

security practices.

 Computing sales prices and total purchases using

calculators, cash registers, pos machines, mental math, and

receive and process cash or credit payment.

 Opening and closing cash registers, performing tasks such

as counting money, separating charge slips, coupons, and

vouchers, balancing cash drawers, and making deposits.

 Selling or arranging for delivery, insurance, financing, or

service contracts for merchandise.

 Responsible for coaching new salespeople on customer

service and sales techniques.

 Proven ability to build relationships with and maintain

repeat customers.

01/2021 – 12/2021Cairo, Egypt

CMS Company

Collector

CMS is an international company in collection sector and the main branch in UAE

Achievements/Tasks

  • Collect debts from clients that are taken from Dubai Islamic Bank
  • Specialized follow-up and collection units which specially created and designed to serve our clients
  • 10/2023 – 07/2024Dubai, UAE

    UNIQ FLOATING RESTAURANT L.L.C

    CALL CENTER

    Efficiently handled customer inquiries, requests, and complaints via phone, email,

    and chat.

    • Managed a caseload of 100+ customers daily with a high level of efficiency and

    responsiveness.

    • Resolved 95% of customer inquiries independently, demonstrating excellent

    problem-solving skills.

    • Built strong relationships with customers by demonstrating empathy and active

    listening.

    03/2022 – 05/2024Agman, UAE

    Kheir zaman

    Captain order

    Was responsible for the guests Orders and I gained alot of experience with dealing with the customers .it was a massive experience and I learned alot

    Education
    2010 – 2014Shebin el Kom, Egypt

    Bachelor degree

    Faculty of Arts Media department
    Skills
    Customer service

    I am skilled in fast learning,

    customer service, teamwork,

    communication, leadership,

    and business development

    strategies.

    Team management

    Successful cross-functional

    team management

    demonstrated exceptional

    leadership skills, resulting in a

    20% reduction in project

    delivery time.

    Computer

    I am proficient in computer

    skills such as Microsoft Excel

    and Microsoft Word.

    Communication skills

    Excellent communication and

    interpersonal skills, fostering

    strong relationships with

    stakeholders and ensuring

    seamless project execution.

    Languages
    English
    Arabic