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Shun Lae Thu
[email protected]
+971 50 395 4924
Room108, R-20 , France Cluster, International City, Dubai
21/12/1996
Myanmar
Single
Profile

I am a presentable and helpful receptionist with over 5 years of experience. Skilled in effectively managing front desk operations, handling inquiries, and ensuring a positive guest experience. I love to meet and greet the guests. Able to provide brightest smiles and great service to customers. My greatest strength is building good communication with customers for their satisfaction.

Professional Experience
Telephone Operator, Arjaan by Rotana, Dubai Media City
09/2022 – present
  • •Handling internal and external phone call.
  • •Departure follow up.
  • •Check discrepancy time by time
  • •Update DTCM report daily basis
    • Sr.Receptionist, Lotte Hotels and Resorts Yangon
    01/2022 – 08/2022
  • •Allocate the room.
  • •Check knowledge of the hotel rate codes, packages, segmentation and discounts
  • •check room occupancy and try to upsell to promote hotel services and facilities
  • •communicate with reservation and housekeeping for guest preference
    • Receptionist, Lotte Hotels and Resorts Yangon
    05/2019 – 12/2021
  • •Operated guests' check ins and outs as smoothly and quickly as possible
  • •Ensured that guests' feedback always reached the Duty Manager
  • •Meeting and greeting guests in the lobby before checking them in .
    • Information & Service Center Agent, Lotte Hotels and Resorts Yangon
    06/2018 – 05/2019
  • •Communicate with internal & external department.
  • •Ensure for each calls & transfer the call to other department.
  • •Check VIP guest information in the Opera carefully and do something specials for guests
  • •Take note carefully for the guest request & inform to concern department.
    • Education
    Certificate in Front Office Management, Singapore Myanmar Vocational Training Institutue
    Beachlor of Arts (English), University of East Yangon
    Certificate of Essential Skills for Business Careers, Strategy First Institute
    Skills
    Able to use Opera System
    Customer Service
    Able to work effectively under pressure
    Time Management
    Upselling
    Motivated to learn new things
    Language
    English
    Chinese

    (Basic)

    Burmese