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Esther NjeriVirtual Assistant
Profile

Enthusiastic Virtual Assistant with good grasp of financial, customer service and administrative requirements. Friendly and motivated team player with professional demeanor and superior attention to detail.,

Skills
Web Research, Email Management, Microsoft Office, Book Keeping, Office Management Software, Data entry, Resolving discrepancies
Professional Experience
Entry level Virtual Assistant, Interlink Agency and Supplies
2021 – 2022 | Nakuru, Kenya
  • •Use computers for various applications such as database management or word processing.
  • •Perform clerical tasks , blog & amp; website content writing, social media & amp.
  • •Set up and manage paper or electronic filing systems , recording information, updating paperwork or maintaining documents.
  • •Providing professional administrative, technical, and social media assistance for the company remotely form home office.
  • •Collect and analyze web metrics such as visits, time on site, page views per visit, transaction volume and revenue, cost per acquisition or cost per click.
  • •Maintain and manage customer accounts and recording systems.
  • •Analyzed and monitored inventory levels ensuring ordering processes and methods are followed .
  • •Prepared and maintained policies, procedures and working instructions for inventory control systems.
  • •Offer customer service including but not limited to handling customer questions, problems and concerns via email and online chat services and phone call.
  • •Handle the processing of daily orders, returns and exchange utilizing clients order processing software systems.
  • •Received and sorted incoming communications and delivered correspondence to target recipients to boost productivity.
    • Remote Virtual Assitant, Mount Elgon Estate Ltd
    2020 – 2021 | Nairobi, Kenya
  • •Managed information on company databases for different organizational activities to track history and safeguard accurate information.
  • •Organized and maintained online company's files, invoices, and other digital connection.
  • •Supported clients through personal document management , calendar organization and collateral preparations for meetings.
  • •Provide administrative support for executive level staff.
  • •Oversee a wide variety of administrative functions , supporting Executive level projects and information management process.
  • •Create a monthly budget and salary reports and various other project managers responsibility.
  • •Used Internet access to research real estate properties for investors across the country to purchase.
  • •Created databases and spreadsheet to organize properties.
  • •Updated investors accounts on a daily basis.
    • Virtual Assistant, Pioneer Farm and Housing and International Limited
    2019 – 2020 | Nakuru, Kenya
  • •Provided email and communication services to 2 clients with regard to their businesses and how the clients may use the virtual assistant program to increase their revenue.
  • •Established a connection with more than 3 clients in order to deliver excellent communication and customer service, therefore attaining what each client need on a daily basis.
  • •Converted over 1000 previously published blogs to PDF for backup needs.
  • •Made contact with prospective and existing clients to set up meetings for HRPA.
  • •Carried out secretarial duties, such as taking notes from 7 clients and delivering them to company's executive.
  • •Co-ordinated over 10 arrangement per day for domestic and foreign travel, including flight, hotel and transportation.
  • •Completed reconciliation, reporting, and check requests for clients daily.
  • •Created over 100 materials for the company's social media outlets and conducted web research to locate the address and contact information for a specified list of business.
  • •Managed appointments and calendar and booked meetings with new and existing clients.
  • •Edited and re-worked to publish articles and internal company communications for accuracy, tone and grammar.
    • Education
    Diploma in Business Administration, Jomo Kenyatta University of Agriculture and Technology
    2018 – 2019 | Nakuru, Kenya
    Certificates
    Certificate in Supply chain and Logistics
    Courses
    Google Ads Manager, Skillshop Google Ads
    References
    John Adava, Executive Manager, Pioneer Farm and Housing International limited
    0722337221
    Jane Wanjiku, Executive Real Estate Assistant, Mount Elgon Estate
    0720172525
    Elizabeth Muthoni, Assistant Manager, Interlink Agency and Supplies
    0725420697