Erwan HaquinUX/UI Designer | Bilingual (French and English)
Summary

UX/​ UI Designer with over 5 years of experience in user-centered design for mobile and web applications, including SaaS and enterprise platforms across Canada and Europe. I specialize in enhancing user experiences through research, prototyping, and usability testing, consistently improving user engagement. With a background in Product Management, I deliver end-to-end UX solutions in collaboration with product and engineering teams. My strong visual UI expertise in layout, typography, color systems, and component-based design allows me to merge functionality with creativity, creating accessible and engaging digital environments that solve real-world problems.

Professional Experience
Trust & Safety, DoorDash Technology
Jun 2025 – Present | Toronto, Canada

Work within Trust & Safety systems and internal platforms to manage high-risk user escalations

  • •Support UX evaluation of DoorDash’s THQ case-management platform by testing agent workflows, capturing usability issues, and recommending prioritized improvements
  • •Resolve high-sensitivity user cases through structured triage, clear documentation, and policy interpretation under tight SLAs (Service Level Agreements)
  • •Synthesize recurring pain points and patterns; escalate insights to improve workflows and communications
    • UX/UI Designer (Contract) Part-time, Duela Coffee App – iOS
    Jun 2025 – Jan 2026 | Toronto, ON

  • •Designed iOS ordering end-to-end; defined flows, interaction patterns, and UI direction to reduce friction and speed checkout
  • •Conducted journey mapping, interviews, and usability checks to identify friction and improve ordering speed
  • •Built reusable UI components (type, spacing, patterns) to ensure consistency and support Android
  • •Delivered UI specs, redlines, and handoff documentation; partnered with Engineering to validate feasibility and ship on schedule
    • Product Manager (Full-time), Flowbird
    Aug 2023 – Jan 2025 | Paris, France

    Design-led PM owning UX discovery, IA, flows, prototyping, and UI specs.

  • •Led UX discovery and redesigned IA + core flows for multi-market SaaS; +10% satisfaction (survey)
  • •Applied systems thinking to scale configuration across workflows; defined reusable patterns and states
  • •Ran interviews and usability tests; synthesized insights into personas, journey maps, and improvements
  • •Facilitated workshops to align stakeholders on tradeoffs, scope, and delivery plan
    • UX/UI Designer Freelance (Part-time), Flowbird & SOS Solidarités
    Jan 2022 – Jan 2025 | Paris, France

  • •Ran interviews and usability tests; synthesized insights into personas, journey maps, and recommendations
  • •Designed wireframes, prototypes, and high-fidelity UI within technical, policy, and timeline constraints
  • •Partnered with PMs and developers to clarify requirements and deliver handoffs from prototype to build
  • •Improved workflow clarity via iterative reviews, validation, and cross-screen consistency checks
    • Product Designer (Full-time), Altesse
    Dec 2020 – Dec 2021 | Paris, France

  • •Improved UX/​UI across key e-commerce journeys and validated flow changes before development
  • •Set responsive UI patterns and layout rules for cross-device consistency and campaign reuse
  • •Applied accessibility basics and aligned UX with brand and engineering constraints
    • Product Designer Contract (Full-time), Warren Walter
    Jun 2020 – Oct 2020 | Paris, France

  • •Contributed to an Android talent-mobility app for the French public employment sector
  • •Led user research and translated insights into UX direction and priorities
  • •Created wireframes and prototypes; built personas and user flows for stakeholder alignment
  • •Balanced user needs with business and policy constraints through continuous collaboration and iteration
    • Skills
    Design Process

    Lead concepts from low fidelity exploration through mid fidelity validation to high fidelity execution, ensuring clarity, plain language, consistency, and a refined final product

    Design Systems

    Build and scale global, component based systems that balance consistency, usability, and business objectives

    UX Strategy

    Simplify complex problems by identifying the most efficient user paths and breaking initiatives into manageable, outcome driven phases

    User Research

    Leverage existing data and gather qualitative and quantitative insights from users and stakeholders to inform user centred, business aligned solutions

    Accessibility and Consistency

    Design inclusive, standards aligned experiences with a strong focus on usability, accessibility, and visual coherence

    Collaboration and Delivery

    Partner effectively with stakeholders, developers, product owners, and business analysts to translate requirements into impactful, high quality outcomes

    TOOLS
    Design and Prototyping

    Figma, Sketch, Adobe XD, Adobe Creative Suite

    Design Systems and UI Foundations

    Storybook, Material UI (MUI), Zeroheight, (React basic familiarity)

    CMS and Web Platforms

    WordPress, HTML, CSS (working knowledge)

    Delivery and Collaboration

    Jira, Confluence, Miro, Notion, Slack, G Suite, Microsoft Office

    Education
    EFREI — Grande école généraliste et numérique, Bachelor's Degree, Digital Marketing and Communication
    Aug 2021 – Aug 2024 | Paris, France

    (EFREI /​ EEMI — Dual Bachelor’s Program)

    EEMI — École des Métiers du Digital, Bachelor's Degree, Digital Project Management
    Aug 2021 – Aug 2024 | Paris, France
    Language

    English — Full professional proficiency | French — Full professional proficiency