Andy Almeida IT Support Specialist
Profile

Motivated and detail-oriented IT Support Specialist with a strong foundation in computer science, troubleshooting, and technical problem-solving. Experienced in maintaining and optimizing computer systems, networks, and software through hands-on personal and educational projects. Skilled in diagnosing hardware and software issues, installing operating systems and applications, and providing user-friendly support. Background in full-stack development and team leadership enhances ability to collaborate with cross-functional teams, ensure efficient workflows, and deliver scalable solutions. Committed to resolving technical challenges quickly and improving user experiences in dynamic environments.

Skills
Troubleshooting (Hardware/Software)OS Installation (Windows, macOS, Linux)Software Installation & ConfigurationNetworking BasicsCustomer Service & Remote SupportReactFlaskJavaScriptSQLAlchemyJSON/XMLPythonGitNext.jsNodeTypeScriptExcelMySQLTriple Bottom Line Approach
Professional Experience
Software Developer, 4Geeks Academy
  • •Developed interactive web-based mini-apps to enhance the learning experience for software engineering students, focusing on key concepts identified in collaboration with the course instructor.
  • •Designed and implemented user-friendly, responsive, and accessible applications using Python, Node.js, HTML, CSS, React, Vite, Sockets, and APIs.
    • 2025Remote
  • •Conducted comprehensive testing and debugging to ensure the apps functioned correctly and provided a seamless user experience across various devices.
  • •Incorporated feedback from the instructor and students to iteratively improve the apps, enhancing their educational value and usability.
    • Team Lead, Walmart
  • •Led collaborative efforts with management to implement and update work procedures and policies, enhancing workflow and compliance.
  • •Developed and managed the team through effective communication, training, delegation, and progress tracking, fostering positive relationships and collaboration.
    • 05/2016 – presentFlorida, United States
  • •Optimized operational efficiency by organizing and prioritizing work orders, managing resources, monitoring task completion, and maintaining a safe, efficient work environment.
  • •Managed inventory and records, ensuring accuracy through regular counts, discrepancy resolution, and meticulous paperwork to support smooth operations.
    • Technical Troubleshooting Experience, Personal
  • •Provided hands-on troubleshooting for personal and family computer systems, diagnosing and resolving hardware failures, software conflicts, and network connectivity issues.
  • •Installed and configured various operating systems (e.g., Windows 10/​11, macOS, Ubuntu Linux) on multiple devices, including custom builds and upgrades to improve performance and security.
  • •Assisted in software installations, updates, and optimizations, such as antivirus programs, productivity tools, and drivers, ensuring compatibility and minimal downtime.
  • •Resolved common IT problems like virus removal, data recovery, printer setup, and Wi-Fi configuration through self-taught methods and online resources, building expertise in efficient problem-solving.
    • Education
    FullStack Development, 4Geeks Academy

    Development of web application using React, Flask and SQLAlchemy

    08/2024 – 12/2024
    Associate's Degree in Computer Science, IPI Republic of Venezuela College (Cuba)

    Maintaining and troubleshooting computer systems, networks, and software applications, ensuring smooth and efficient operation of technology infrastructure.

    2014Havana, Cuba
    Projects
    Beyond Flatscreen
  • •VR Mod Hub: A web application designed to make discovering and installing VR-compatible mods for flat games easy and accessible.
  • •Features: A sleek, mobile-friendly interface with dark mode, user authentication for personalized experiences, a community forum for VR enthusiasts, and detailed mod installation guides with clear steps, links, and settings.
  • •Tech Stack: Built using Next.js, Tailwind CSS, Framer Motion for design and interactivity, and MongoDB for reliable data storage.
  • •Mission: Support and celebrate mod creators while streamlining access to mods, fostering community engagement, and contributing to the growth of the VR modding ecosystem.

    • My Fitness Friend
  • •Developed an interactive web application using HTML, CSS, JavaScript, React, Python, Flask, and SQLAlchemy, enabling users to search for workouts and healthy recipes.
  • •Implemented features like user authentication, recipe video streaming, recipe favoriting, and advanced filtering options to personalize the user experience.
  • •Designed a clean, minimalistic, and user-friendly interface to ensure accessibility and visual appeal.
  • •Integrated a food tracker to help users monitor their nutritional intake and align with their fitness goals.
  • •Focused on responsive design and seamless functionality to enhance user engagement.
    • Languages
    English: FluentSpanish: Native