Profile

Process & Operations Specialist with over 6 years of experience at Amazon driving cross-functional product initiatives, platform enhancements, and scalable process improvements. Proven expertise in managing release coordination, UAT testing, policy compliance, and catalog optimization across global teams. Successfully led automation of app testing platforms, improved feature rollouts, and implemented risk mitigation frameworks that enhanced accuracy, reduced manual effort, and increased operational efficiency. Adept in tools like Jira, Confluence, Notion, QuickSight, and TestRail, with strong analytical, stakeholder management, and documentation skills.

Skills
Product Management
  • •Product lifecycle management, Feature rollout coordination, Program Management, BRD, PRD, UAT testing, Agile methodologies, SDLC, Sprint planning, Stakeholder alignment, Customer Success Management.
Analytics & Process Optimization
  • • Product analytics (QuickSight), Dashboard reporting, A/B testing, Keyword optimization, Catalog accuracy improvement, Policy compliance enforcement, Risk mitigation.
Cross-Functional Collaboration
  • • Coordination across Product, QA, Engineering, and Customer Support teams, Vendors, Catalog Security, SOP creation, Escalation handling, Training and onboarding New Hires.
Tools
  • • Jira, Confluence, Notion, TestRail, Figma, Miro, MS Office, Canva, Asana, CRM tools, User research tools.
Professional Experience

Product Specialist

Amazon Digital Devices and Service
12/2023 – 02/2024 | Bengaluru
  • •Led app categorization improvements for Appstore Catalog: Defined business requirements and collaborated with engineering to automate category corrections, improving discoverability and classification accuracy by 70%.
  • •Enhanced Virtual Device Testing Platform: Owned product enhancements for a Virtual Device Testing Platform, improving app installation automation and achieving 55% adoption within two months.
  • •Streamlined in-app purchasing (IAP) protocols: Identified and resolved revenue risks by defining a unified testing protocol, improving payment mechanism compliance and process efficiency.
  • •Improved catalog integrity and compliance: Led a cross-functional initiative to improve catalog integrity across three geographies using Gemba Walks and Pareto Analysis. Raised accuracy from 80% to 97%, reducing user complaints and compliance issues significantly.
  • •Optimized keyword management: Conducted a six-month analysis to eliminate 65K redundant keywords, improving policy flagging accuracy by integrating ML-based search optimizations.
  • •Developed business rules for Live Metadata Update (LMU): Prevented policy violations by analyzing app behaviors and implementing automated flagging, reducing policy violations by 33%.
  • •Implemented internal chatbot: Collaborated with developers and rolled out an internal chatbot to enhance access to SOPs, reducing search time for associates and boosting process compliance by 25%.
  • •Delivered Newsletters: Owned and delivered the year end digital operations newsletter, translating annual metrics, launches, device deprecations, SLA performance, and key wins and gaps into a concise, executive ready summary for cross-functional stakeholders at all levels.

    • Senior Associate

    Amazon Digital Devices and Service
    06/2019 – 11/2023 | Bengaluru
  • •Designed and implemented a Vendor Risk Assessment Framework: Leveraged pattern recognition to identify and remove 10% of fraudulent vendors weekly, reducing manual review time by 2 hours per day.
  • • Developed a global training program for catalog security and Policy Complaince teams: Reduced onboarding time by 2 weeks by creating SOPs and playbooks to improve process efficiency and knowledge retention across teams
  • • • Established a Vendor Disablement Framework: Streamlined approval workflows for vendor policy breaches, achieving a 48 hour turnaround for enforcement actions.
  • •Enhanced Developer Support SLAs: Reduced inquiry resolution time to under 24 hours by automating developer support processes.
  • •Strengthened COPPA compliance: Collaborated with legal and engineering teams to define user safety policies and integrate compliance checks into product workflows for Kids targetted apps.

    • Content Risk Analyst

    Amazon Digital Devices and Service
    06/2017 – 12/2019 | Bengaluru
  • •Led UAT Testing for Content Policy App Certification: Conducted structured testing and feedback loops, providing data driven insights that directly influenced product improvements. Partnered with engineering teams to drive iterative enhancements, ensuring policy compliance and better app certification accuracy.
  • •Content Policy Enforcement for the Heartbeat Project: Analyzed customer feedback and risk patterns to strengthen content policy enforcement. Implemented data-driven interventions, leading to a 20% reduction (WoW) in non-compliant apps
    • Certificates