Profile

Product Operations professional with 6+ years at Amazon driving digital tool adoption, audit compliance workflows, and stakeholder enablement across global teams. Experienced in managing trackers and shared systems, coordinating cross‑functional stakeholders, and delivering data backed process improvements that reduce friction for internal users.

Skills
Product and Operations

People Management & Operations, Stakeholder communication, Customer Success, Developer relations,Documentation and training, SOPs, training decks, comms materials, newsletters etc.

Analytics & Process Optimization

Product analytics (QuickSight), Dashboard reporting, A/B testing, Keyword optimization, Catalog accuracy improvement, Policy compliance enforcement, Risk mitigation.

Tools

Confluence, Notion, Excel, Jira, ticketing/CRM tools, Google Analytics, Miro, Asana, TestRail, Figma, Canva, GenAI tools.

Professional Experience
Product Specialist, Amazon Digital Devices and Service
12/2022 – 02/2024
  • •Virtual Device Testing Platform: Led end-to-end product strategy for a Virtual Device Testing platform, driving adoption from 0→55% in 16 weeks by diagnosing user friction, redesigning onboarding, and executing a cross-functional enablement plan.
  • •Vendor Risk Framework: Architected a Vendor Risk Framework from the ground up to combat fraud and compliance risk, flagging ~10% high-risk accounts weekly and materially improving user trust and revenue integrity.
  • •Catalog Data Quality: Improved catalog data quality from 80% → 97% across 3 geographies  by owning issue triage and partnering with operations and engineering on root-cause fixes.
  • •Developer Policy Center (IPR/COPPA): Owned product operations and policy strategy for IPR, COPPA, and restricted-content workflows across a global app marketplace, safeguarding compliance at scale for millions of users.
  • •Compliance Chatbot: Spearheaded a 0→1 compliance chatbot from scoping to launch, centralizing SOP and policy knowledge for 200+ testers; lifting process adherence 25% and cutting SME dependency by automating tier-1 support.
    • Senior Associate, Amazon Digital Devices and Service
    12/2019 – 11/2022
  • •Redesigned the query-resolution workflow  from developer feedback, cutting turnaround from 4 days → 48 hours and lifting developer NPS from 4 → 7.
  • •Shifted COPPA/policy enforcement from reactive audits to proactive, embedded checks  by partnering with legal and engineering to build the checks into the product flow.
  • •Built and scaled global onboarding and training programs  that cut newhire ramp time by 2 weeks and improved process adherence.
    • Content Risk Analyst, Amazon Digital Devices and Service
    06/2017 – 12/2019
  • •Led UAT for app certification systems,  translating test outcomes and policy gaps into product improvements with engineering.
  • •Designed feedback driven enforcement mechanisms  that reduced non-compliant app listings 20% week-over-week and improved catalog health on Fire devices.
    • Certificates
    Udemy - Master Product Management
    Education
    Bachelors in Commerce, Mount Carmel College
    06/2014 – 06/2017 | Bengaluru, India