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Stephanie K SughrueLead Instructional Designer
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Profile

Developed and implemented targeted training programs for AT&T employees, resulting in a 20% improvement in customer service metrics and a 10% increase in employee retention rates. Proficient in project management, vendor management, and designing and programming electronically delivered training and performance tools.

Education
Bachelor of Science in Business, University Of Phoenix
2022
Introduction to Programming, Udacity
2018
Associate of Arts in Accounting, Modesto Junior College
2012
Skills
Instructional Design, Development & Redesign
Project Management (Asana, Smartsheets)
Project Management (ADDIE)
E-Learning Design (Articulate360 Suite, WordPress, Adobe, Atom)
Video Design (Vyond, Camtasia)
Management Systems (LMS)
Virtual, ILT & E-Learning Delivery
Professional Experience
Lead Instructional Designer, AT&T
November 2021 – April 2024
  • •Developed training class modes using LMS, leveraging Articulate Storyline and Rise, Vyond, Camtasia, and Adobe Suite, driving a 35% increase in knowledge retention among learners.
  • •Managed a team of three instructional designers to modernize curriculum design.
  • •Implemented skills assessment strategies to measure training effectiveness and identify areas for improvement, resulting in enhanced employee development outcomes.
  • •Championed the creation of tailored learning modules with HR, driving a 25% increase in employee satisfaction scores and a 20% enhancement in skills proficiency across all departments, promoting diversity, equity, inclusion, and employee engagement.
  • •Established and maintained exceptional vendor, subject matter experts, and client relationships, fostering trust and collaboration to achieve mutual goals, increasing the company's voice of the customer from 83% to 97% through multiple training waves.
  • •Managed multiple training projects simultaneously, demonstrating strong organizational skills and the ability to work effectively under pressure to meet deadlines, resulting in a 30% reduction in project turnaround time and a 20% increase in team productivity.
    • Instructional Designer, AT&T
    June 2018 – November 2021
  • •Created comprehensive training materials, including manuals, presentations, and online modules, to support learning objectives and facilitate knowledge retention.
  • •Implemented skills assessment strategies to measure training effectiveness and identify areas for improvement, resulting in enhanced employee development outcomes.
  • •Implemented virtual reality technology to enhance product demonstrations and customer service, resulting in cost avoidance forecast at $20.1M in Initial Training travel cost savings and $396K saved in Instructor travel.
  • •Fostered a culture of continuous learning and professional growth by promoting participation in training programs and providing ongoing support and guidance to employees.
    • Senior Training Manager - Delivery, AT&T
    March 2016 – June 2018
  • •Conducted dynamic and engaging training sessions for diverse audiences, leveraging modern instructional techniques to enhance participant learning and retention using Data-Driven insights.
  • •Demonstrated expertise in delivering technical content effectively, translating complex concepts into clear and understandable language for learners of varying backgrounds and skill levels.
  • •Facilitated interactive discussions and group activities to encourage active participation and knowledge sharing among participants, fostering a collaborative learning environment.
  • •Effectively managed training logistics and resources, including scheduling, room setup, and material distribution, to ensure the smooth and successful delivery of training sessions.
    • Sales Representative | Store Manager | Indirect Sales Manager, AT&T
    December 2005 – June 2018