Entry-level, Customer Support Specialist with a strong foundation in text-based, live chat, and email support. Earned over 10 industry-recognized certifications independently, demonstrating a high capacity for fast, self-directed learning and a proactive approach to skill development. Certified in English proficiency (EF SET B2) and a completed job simulation through Forage Academy. Ready to deliver empathetic, efficient, and professional remote support in global, fast-paced environments.
Junior Customer Support Specialist — Freelance
Independent PracticeHigh School Diploma
Three Town Senior High School (TTSHS)Candidate for High School Diploma with expected completion in June 2028.
Live Chat (Intercom, Tidio, Zendesk Chat), Meta Business Suite, CRM Case Logging, Discord Moderation, MS Office (Word, Excel), (Remote Setup: Windows OS, Stable High-Speed Internet)
Active Listening, Empathy, First-Contact Resolution (FCR), De-escalation Frameworks, Email Support, Ticket Tagging & Workflows
- •Engaged in realistic client service scenarios within a simulated financial institution.
- •Applied active listening and empathy to uncover customer needs and resolve account access issues.
- •Navigated internal knowledge bases to locate accurate information and deliver timely, informed responses.
- •Strengthened communication, digital navigation, and decision-making skills in a client-facing context.
B2 Upper Intermediate (59/100)
Complete PDF repository for all LinkedIn Learning, EF SET, and simulation certificates.
B2 Upper Intermediate
Conversational
Customer Support & Moderation Portfolio.
Tidio, Intercom, Meta Business Suite.Showcases real-world simulated scenarios demonstrating tone control, de-escalation frameworks, and live chat etiquette.