Seeking a challenging role in the sales and customer support domain, where my experience in team leadership can help drive revenue and customer satisfaction.
Process Team Leader
Aces Global Pvt. Ltd.Leading a team of 10+ telecallers handling the client process.
Monitoring daily performance, providing feedback, and driving KPIs.
Conducting training sessions to improve sales pitch and communication.
Coordinating between management and client-side supervisors for smooth operations.
TELE CALLER
Aces Global Pvt. Ltd.Handled inbound/outbound calls for product/service promotion.
Achieved monthly sales targets and maintained client relationships.
Assisted in lead conversion and CRM data management.
Bachelor of Computer Applications (BCA)
Guru Gobind Singh Indraprastha UniversitySikh Sewa Society
VolunteerNGO Sikh Sewa Society Provides education, blood donations, medical aid, and support to underprivileged and needy individuals in times of distress.