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Murad D. ShaheenFull-stack Developer
Results-driven and people-oriented professional with hands-on experience in customer communication, sales, social media growth, and student support. Managed customer relations and digital marketing for my own business, building an audience of over 20,000 followers through engaging content and strong client interaction. Also have teaching experience, supporting and mentoring around 35 students through their academic journey. Currently studying Full Stack Development at AXSOS Academy, which gives me a strong understanding of students' goals and challenges. Passionate about helping future students make confident decisions and start successful learning journeys.
PROFESSIONAL EXPERIENCE
Tutor / Student Support, KMA Institute
  • •Supported and mentored around 35 students in coursework and exam preparation.
  • •Explained lessons clearly and adapted teaching style based on students' needs.
    • 2022 – 2025Ramallah
  • •Followed up with students regularly to ensure progress and understanding.
  • •Helped students improve confidence, organization, and performance.
    • Owner / Customer Relations Lead, Chocology
  • •Managed customer communication across in-store, phone, WhatsApp, and social media channels.
  • •Built and grew social media platforms to over 20,000 followers through content strategy and audience engagement.
    • 2018 – 2025Ramallah
  • •Followed up with customer leads, answered inquiries, and converted interest into sales.
  • •Handled daily operations, scheduling, customer concerns, and service quality.
  • •Created marketing campaigns and promotions that increased reach and customer retention.
    • EDUCATION
    Full Stack Development Program (In Progress), AXSOS Academy
    2026Ramallah
    Diploma in Management Information Systems (MIS) and ( IT ), YMCA
    2018Ramallah
    CORE SKILLS
    Sales & Lead Follow-up
    Admissions Support
    Microsoft Office / Google Workspace
    Customer Communication
    Student Guidance & Support
    Time Management
    Social Media Marketing
    CRM / Data Tracking Mindset
    Problem Solving
    CORE SKILLS
    Arabic

    Fluent

    English

    Very Good Spoken & Written