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Caroline DikiboTechnical Product Manager
Email
[email protected]
Phone
713.894.4232
Location
Houston, TX
US Citizen
LinkedIn
in/carolinedikibo
Skills
Product Management

Strategic Planning, Project Management, Program Management, Organizational Change, Key Performance Indicators (KPIs), Objective and Key Results (OKRs), Agile Methodologies, User Research and Usability Testing, Product Requirements Document(PRD)

Cloud Computing

AWS, Azure, VDI, Defender for Cloud, AVD

FullStack

Node.js, Python, Go, Kubernetes, Docker

Security

Cloud Security, Compliance, Coverity, Nessus, Netsparker BlackDuck, Tenable, CloudCheckr

FrontEnd

HTML5, CSS3, JavaScript (ES6, ES7), Sass, React, Bootstrap, Typescript

Education
B.S. Environmental Science, Notre Dame
Notre Dame, IN
Summary

Accomplished Product Professional with 8+ years of experience driving end-to-end product strategy for complex technical products, from 0-to-1 launches to scaled adoption. Proven ability to align cross-functional teams (engineering, legal, security, and ops) on data-driven roadmaps, regulatory compliance (SOC 2, ISO 27001), and operational excellence in cloud/SaaS environments (AWS, Azure). Adept at bridging technical and business challenges—whether optimizing P&L, mitigating risks, or executing go-to-market (GTM) strategies—to deliver customer-obsessed outcomes in high-growth, agile settings.

Cross-functional Team Leadership Cloud Computing Technical Product Management Platform Security UI/UX, Data Analysis & Metrics Business Analysis

Product Strategy & Vision Customer Needs         Vulnerability Management Change Management

Process Improvement Compliance Management

Professional Experience
Senior Technical Product Manager, Forge Teams
April 2023 – present | RTP, Remote

A sports nonprofit partnered with national organizations

  • •Owned the end-to-end product lifecycle for a suite of sports tech products, from ideation to adoption, aligning engineering, marketing, and sales teams on a unified strategic vision.
  • •Drove data-driven decision-making by defining KPIs and OKRs to measure product success, resulting in a 30% increase in customer satisfaction.
  • •Led cross-functional collaboration with engineering and business teams to optimize operational efficiency, reducing time-to-market by 25% through Agile process improvements.
  • •Developed go-to-market (GTM) strategies for new features, including customer segmentation and pricing models, contributing to a 20% growth in user adoption.
  • •Championed customer obsession by implementing feedback loops that influenced 85% of product roadmap prioritization.
    • Product Manager, NetApp
    January 2021 – April 2023 | RTP, Remote

    SpotPC: Next-gen managed Desktop-as-a-Service(DaaS) solution based on Azure Virtual Desktop(AVD) and proprietary NetApp tech

  • •Launched a first-of-its-kind cloud product (0-to-1) for Azure Virtual Desktop (AVD), leading cross-functional teams (engineering, security, legal) to achieve SOC 2/ISO 27001 compliance and onboard enterprise customers within 11 months.
  • •Scaled a cloud-based SaaS solution by automating security audits and compliance checks, reducing manual overhead by 40% while ensuring adherence to regulatory requirements.
  • •Aligned stakeholders across engineering, sales, and external pentesters to resolve critical vulnerabilities, resulting in a 50% faster remediation cycle.
    • Certificates
    AZ-900 Azure Fundamentals
    Security+
    Network+
    NetApp Certified Technology Associate
    A+
    Awards
    Fencing National Championship, NCAA
    Houston People's Choice Award, NASA’s Space Apps Challenge
    Mozilla's Internet Health Prize, ATXHack4Change
    Mentor, Google Code-In 2017
    Other Experiences

    NetApp, Solutions Engineer

    Future League, Coding Instructor

    Google, Ads Quality Rater Biotechnology Solutions, Environmental Data Scientist

  • •Pioneered innovative features based on customer feedback, integrating 85% of requested enhancements into the roadmap to drive product-market fit.
  • •Demonstrated technical fluency by collaborating with engineers to optimize Azure infrastructure, reducing costs by 15% while improving scalability.
    • Product Consultant, HSS
    January 2020 – January 2021 | Houston, Remote
  • •Led risk management initiatives for remote work security, implementing data protection controls that reduced vulnerabilities by 40% and ensured compliance with industry standards.
  • •Streamlined operational workflows by automating security documentation processes, cutting reporting time by 30% while maintaining audit readiness.
  • •Led end-to-end project execution, implementing Agile methodologies (Scrum/Kanban) to track milestones, mitigate risks, and deliver initiatives 10% ahead of schedule
    • Security Engineer, Crimson Vista
    April 2018 – April 2019 | Baltimore, Remote

    A cybersecurity boutique that focuses on advanced persistent threats(APTs) and forensic litigation

  • •Architected scalable security solutions for cloud environments (AWS/Azure), implementing defense-in-depth strategies that reduced breach incidents by 60% for enterprise clients.
  • •Navigated compliance and regulatory requirements (e.g., GDPR, HIPAA, etc) by leading audits and remediation efforts, ensuring 100% adherence for high-profile litigation cases.
  • •Pioneered innovative threat-mitigation tools, including custom scripts for malware detection, adopted by Fortune 500 clients as a best practice.
  • •Translated technical risks into business terms for executives, lawyers, and jurors, bridging gaps between engineering and legal teams during critical security assessments.
    • Product Web Developer, HSS
    October 2015 – April 2018 | Houston, Remote
  • •Launched a customer-obsessed e-commerce platform with SSL encryption, boosting online sales by 175% and reducing cart abandonment by 20%.
  • •Leveraged data-driven insights from web analytics to guide C-level decisions, optimizing UX and increasing traffic by 26% post-redesign.
  • •Scaled web infrastructure to handle 3x traffic spikes during peak campaigns, ensuring zero downtime.
  • •Successfully terminated a malicious hack, preventing 2 days of downtime