Shadrack Meshack OtienoAI Automation Engineer · AI Agents · RAG · Workflow Automation
Profile

AI Automation Engineer who builds production AI agents, RAG systems and workflow automations that take repetitive work off people's desks. Since 2023 I have designed and shipped solutions for 12+ organisations, including Mercy Corps, Delta40 and KASNEB, across customer support, CRM, e-commerce, voice and internal operations. I work end to end: scoping the business problem, building with n8n, JavaScript, Python and LLM APIs, deploying on self-hosted cloud infrastructure, and training the teams who use it. Founder of CustomCX, an authorised Zapier Silver Solution Partner.

Work Experience
AI Automation Engineer, HR Digital Consulting Limited⁠
  • •Translate client business needs into working AI and automation systems for 12+ businesses, owning solution design, build and handover.
  • •Built the RAG and vector-search backbone of HRDC's chatbot, working across Qdrant, Milvus, Pinecone and Supabase/pgvector. Harnessing leads while supporting customers 24/7
    • 05/2025 – PresentNairobi, Kenya
  • •Built workflow integrations connecting CRMs, messaging platforms, APIs and AI services, with all customer-engagement data syncing automatically to HubSpot.
  • •Designed and delivered AI and automation training for Zetech University, KASNEB, IHRM and Good Hope Travel & Tours. 2000+ total people trained
  • •Maintain and upgrade HRDC's applications and internal ICT systems.

    • AI automation and customer-experience company building agents, integrations and AI-enabled software for SMEs and NGOs.

  • •Achieved Zapier Silver Solution Partner status (Oct 2026) by completing Zapier's partner onboarding and General Access Training personally, giving CustomCX directory listing, lead access and client Pro-account management.
    • 07/2025 – presentNairobi, Kenya
  • •Built a WhatsApp-native agentic CRM (HEYLOW⁠) for Kenyan SMEs on the official WhatsApp Business API and Qwen, with AI, hybrid and human-handover modes, role-based team access and a pipeline tracking contact stages and revenue. with 30+ Users
  • •Built an inbound and outbound AI voice agent (ElevenLabs, Twilio, n8n) that handles bookings, ticketing, support and lead generation; the health-sector version won Best AI Agent at AI Tinkerers Nairobi.
  • •Built an AI email triage workflow that classifies incoming mail (enquiries, sales, partnerships, spam), auto-replies where safe and routes the rest to the right department. processing over 2000 mails and saving close to 15+ hours per week
  • •Delivered an AI-powered e-commerce platform for Murray Scents, plus embeddable website chat and voice agents (LLM APIs, Vapi, n8n) for support, lead capture and invoice processing.
  • •Designed and run self-hosted n8n environments on Docker and Google Cloud with Nginx, SSL/TLS, custom domains and automated backups.
    • Community & Leadership

    The AI Collective⁠

  • •founders, engineers and policymakers. Hosted 10+ events and 1000+ total attendance
    • 10/2025 – PresentNairobi, Kenya
  • •Build partnerships between startups, corporates and academia, and mentor emerging AI talent.
  • •Grown AI Collective Nairobi chapter to over 2000+ members

  • •Represent the Qwen developer ecosystem through technical community engagement, events, demonstrations, and developer-focused activities.
  • •Merited for Qwen Show & tell arena by Alibaba cloud (top ambassadors demo to the world what they have built with qwen)
  • •Hosted 5 event for Alibaba cloud and Qwen
    • Selected Client Projects, Independent consulting, 2023 – Present, alongside the roles above

    Deliver AI, workflow automation, and systems integration solutions for businesses and organizations.

    2023 – 2026
  • •Built and deployed a self-hosted WhatsApp and Streak CRM workflow using n8n. Enabling CRM interaction and updates through whatsapp
  • •Built timetracker Agent; An AI agent that scraps weekly calendar activities and updates productivity database. cutting form submission time with roughly 4hours weekly
  • •Built a venture Score agent
  • •Built company RAG-knowledgebase to ease company employee onboarding
  • •Currently maintaining these systems

  • •Built an AI-powered WhatsApp e-commerce platform for Istanbul Furniture, enabling customer support, sales, and checkout directly inside the app.
  • •Developed a lead-generation pipeline. linking meta ads to google sheet to email outreach via twilio and gmail.

  • •Migrated over 2000 contacts and Companies from Airtable to Hubspot
  • •Implemented HubSpot setup, forms, segmentation, reports and dashboard, workflow automation and integration (Website, slack, Notion and zoom).

    • Infrastructure

    Deployed and maintained self-hosted n8n environments across Hostinger, Render, Railway, and Google Cloud.

    Data Admin, CofPak⁠
  • •Built an AI/data-driven automation pipeline transforming raw organizational data into decision-support dashboards.
  • •Led the redesign of the organization's WordPress website, improving user engagement following deployment.
    • 09/2022 – 2025
  • •Managed patient records and database administration with a focus on accuracy and compliance.
  • •Provided ICT support and system administration across the organization.
  • •Supported technology operations and organizational digital systems.
    • Technical Projects, profile⁠
  • •Built an ETL Pipeline using Python and DLT to migrate and transform salesdb from MySQL Workbench into DuckDB, then published interactive data insights via Streamlit for real-time exploration. streamlit
  • •Automated MySQL Database Backup to AWS Cloud, ensuring off-site data redundancy and improved disaster recovery planning.
    • 2025
  • •Developed the CustomCX website with integrated Paystack payments, admin dashboard, and secure JWT authentication.
  • •Performed Data Analysis on COVID Dataset using NumPy, Pandas, and Seaborn in Jupyter Notebook, highlighting infection trends and visualizing geographical spread patterns.
  • •Developed a Dairy Farm Management System as my undergraduate final year project using PHP and MySQL. The system was containerized with Docker for easy deployment and scalability.
    • ICT Intern, Kenya Export promotion and Brand Agency
  • •Designed and implemented VLANs to enhance network segmentation, improve bandwidth efficiency, ensure data privacy, and simplify monitoring for departmental workflows.
  • •Resolved recurring IP address conflicts by identifying and reconfiguring static vs. dynamic IP assignments, reducing network downtime and improving connectivity reliability by over 90%.
    • 05/2022 – 09/2022Nairobi, Kenya
  • •Collaborated in the deployment of Microsoft Dynamics 365 ERP, supporting data migration, user onboarding, and basic troubleshooting during implementation phases.
  • •Monitored and managed Sophos firewall, including configuring packet filters and access policies to strengthen internal network security.
  • •Provided responsive IT support to over 50 staff members, addressing hardware/software issues and maintaining system uptime.
  • •Maintained ICT asset inventory using Excel spreadsheets, ensuring accurate tracking and accountability for all digital devices and accessories.
    • Education
    BSc Computer Science, Kabarak University
    09/2019 – 04/2024Nakuru, Kenya
    Kenya Certificate of Secondary Education, St Anthonys High School
    02/2015 – 11/2018Kitale, Kenya
    Certificate In Software Engineering, PLP Academy
    02/2025 – 07/2025
    Skills
    AI & Automation

    n8n · Make · Zapier · AI Agents · RAG · LLM APIs · Prompt Engineering · Voice AI · Workflow Automation · Claude · Context Engineering · Business Process Automation

    AI Infrastructure & Data

    Qdrant · Milvus · Pinecone · pgvector · Pandas · NumPy · Jupyter · Streamlit · GCP, ETL Pipelines · Vector Search

    Software Development

    Python · JavaScript · React · HTML5 · CSS3 · REST APIs · MySQL · PostgreSQL · Web Application Development · Vibe coding

    Data Analysis

    Mysql, python, jupyter, Excel, Ms Access, Power Bi

    Certificates
    KCNA⁠

    Kubernetes and Cloud Native Essentials

    Computer Network - Digital Network Security - Alison

    Issued May 2021 Credential ID 1447-20186760

    Digital marketing⁠

    Cert ID: HH9 FHV K27

    Virtual Assistant - alx_africa⁠

    cer-830b4b16-2104-4520-b87d-9ed96464

    Customer service and Media engagement - UNIVERSITY OF NAIROBI ENTERPRISES AND SERVICES LTD.

    Issued Jun 2021

    Credential ID UNES/2021/22/222

    Network Defense Essentials (NDE) - CodeRed

    Issued Jul 2022

    Credential ID 20221567

    Identity Access Management-CodeRed

    Credential ID 224906

    References
    Mr. Wycliffe Ronoh –Professional Referee, ICT Manager, Kenya Export Promotion and Brand Agency
    Dr. Joab Ogallo Ogweno - Character Referee, Chairperson, COFPAK
    Mr. Wycliffe Ayako - Academics Referee, Senior Lecturer, Kabarak University
    Dr Francis Kangure, Director, HR Digital Consulting
    Solomon Muingai, Ecosystem Engagement Lead, Mercy Corp
    Nick Handler, COO, Delta40
    CONTACTS UPON REQUEST