Shadrack Meshack Otieno
Email
[email protected]
Phone
0728411182
Location
00100
kenyan
male
29/09/2000
LinkedIn
https://www.linkedin.com/in/shadrack-otieno-495941240
https://shadrack-ago.github.io/My-portfolio/
GitHub
https://GitHub.com/shadrack-ago
Profile

Self-motivated and diligent software solutions professional with strong analytical, teamwork, and problem-solving skills. Committed to delivering results and continuously improving performance. Capable of working independently with minimal supervision while thriving in diverse and fast-paced environments. Highly adaptable and proactive in learning new technologies, ensuring efficient project execution. Possesses a high level of confidentiality and discretion, essential qualities for a virtual assistant and software solution provider.

Work Experience
Founder, CustomCX
  • •AI-powered e-commerce platform, check it at Murray Scents
  • •Developed an email automation workflow in n8n that classifies incoming emails (e.g., enquiry, sales, partnership, spam) and uses an AI agent to automatically handle support and enquiry responses, while routing the rest to the right department.
    • presentNairobi, Kenya
  • •Winner – Best AI Agent Project, at 3rd AI Tinkerers Nairobi Meetup.(Voice agent for health sector)
  • • Built an AI voice agent using ElevenLabs, Twilio, and n8n to handle both inbound and outbound calls. It automates bookings, ticketing, customer support, and lead generation.
  • • Created a 24/7 business intelligence WhatsApp chatbot for real-time customer support and analytics delivery. Backend uses RAG and a vector database.
  • •Developed a customizable website chatbot powered by OpenRouter LLM and orchestrated with n8n. The agent handles customer support and invoice processing directly on the site, with seamless integration and full widget customization.
  • •Developed an embedded AI voice and chat agent for the CofPak website, powered by ElevenLabs
  • •Developed an automated shift scheduler system for Vicom Networks, improving staff satisfaction and ensuring fair and efficient scheduling.
  • •Deployed a self-hosted n8n instance on Google Cloud by provisioning a Compute Engine VM. Set up Docker to run the n8n container, implemented Snap for automated backups, and configured Nginx for reverse proxying to a custom domain (customcx.com) with SSL certification for secure access.
  • •I provide AI and automation consultation, helping organizations identify and optimize workflows for intelligent automation.
    • Data Admin, CofPak
  • •Built AI data-driven Automation pipeline that helps in decision making. Raw data to a clear dashboard
  • •Led redesigning of the cofpak organization’s WordPress website, resulting in an increased user engagement within 2 months post-launch.
    • 09/2022 – 2025
  • •Managed patient records and database administration handling Data entries with accuracy and compliance.
  • •Provided ICT support and system administration across the organization.
  • •Actively contributing to COFPAK’s mission of advocating for patient safety.
    • ICT Intern, Kenya Export promotion and Brand Agency
  • •Designed and implemented VLANs to enhance network segmentation, improve bandwidth efficiency, ensure data privacy, and simplify monitoring for departmental workflows.
  • •Resolved recurring IP address conflicts by identifying and reconfiguring static vs. dynamic IP assignments, reducing network downtime and improving connectivity reliability by over 90%.
    • 05/2022 – 09/2022Nairobi, Kenya
  • •Collaborated in the deployment of Microsoft Dynamics 365 ERP, supporting data migration, user onboarding, and basic troubleshooting during implementation phases.
  • •Monitored and managed Sophos firewall, including configuring packet filters and access policies to strengthen internal network security.
  • •Provided responsive IT support to over 50 staff members, addressing hardware/software issues and maintaining system uptime.
  • •Maintained ICT asset inventory using Excel spreadsheets, ensuring accurate tracking and accountability for all digital devices and accessories.
    • Personal Projects, profile
  • •Built an ETL Pipeline using Python and DLT to migrate and transform salesdb from MySQL Workbench into DuckDB, then published interactive data insights via Streamlit for real-time exploration. streamlit
  • •Automated MySQL Database Backup to AWS Cloud, ensuring off-site data redundancy and improved disaster recovery planning.
    • 2025
  • •Developed the CustomCX website with integrated Paystack payments, admin dashboard, and secure JWT authentication.
  • •Performed Data Analysis on COVID Dataset using NumPy, Pandas, and Seaborn in Jupyter Notebook, highlighting infection trends and visualizing geographical spread patterns.
  • •Developed a Dairy Farm Management System as my undergraduate final year project using PHP and MySQL. The system was containerized with Docker for easy deployment and scalability.
    • Chapter Lead, The AI Collective

    As Nairobi-Kenya Chapter Lead, I’m building and growing The AI Collective’s presence in Kenya by:

  • •Hosting and curating events, including AI meetups, hackathons, and webinars that bring together researchers, founders, and practitioners.
    • 10/2025 – PresentNairobi, Kenya
  • •Fostering collaborations between startups, corporates, academia, and policymakers to accelerate AI adoption across industries.
  • •Mentoring and engaging talent, providing guidance to emerging AI innovators and connecting them with opportunities
  • •Driving partnerships and community growth, positioning Kenya as a hub for cutting-edge AI innovation in Africa.
    • Education
    BSc Computer Science, Kabarak University
    09/2019 – 04/2024Nakuru, Kenya
    Kenya Certificate of Secondary Education, St Anthonys High School

    Certificate of Merit,

    Mean Grade B+

    02/2015 – 11/2018Kitale, Kenya
    Certificate In Software Engineering, PLP Academy
    02/2025 – 07/2025
    Skills
    Networking

    Network Configuration and Management, Network troubleshooting, network Security, LAN/WAN Design and Implementation, Network Virtualization.

    UI/UX Design

    User Researcher

    Wireframing and Prototyping (Figma, Azure XR,stitch)

    Virtual Assistant

    CRM, Lead generation, Gmail, Excel and google workspace, Low/No code

    Software Development

    Web dev (HTML5, CSS3,JS), Python, PHP, MERN Stack, Database (MySQL& Postgresql). API Testing and intergration.

    Cyber Security

    network Defense and Penetration testing

    Data Analysis

    Mysql, python, jupyter, Excel, Ms Access, Power Bi

    Certificates
    Virtual Assistant - alx_africa

    cer-830b4b16-2104-4520-b87d-9ed96464

    Customer service and Media engagement - UNIVERSITY OF NAIROBI ENTERPRISES AND SERVICES LTD.

    Issued Jun 2021

    Credential ID UNES/2021/22/222

    KCNA

    Kubernetes and Cloud Native Essentials

    Network Defense Essentials (NDE) - CodeRed

    Issued Jul 2022

    Credential ID 20221567

    Identity Access Management-CodeRed

    Credential ID 224906

    Computer Network - Digital Network Security - Alison

    Issued May 2021 Credential ID 1447-20186760

    Digital marketing

    Cert ID: HH9 FHV K27

    References
    Mr. Wycliffe Ronoh –Professional Referee, ICT Manager, Kenya Export Promotion and Brand Agency
    [email protected], +254723245741
    Dr. Joab Ogallo Ogweno - Character Referee, Chairperson, COFPAK
    [email protected], +254712369537
    Mr. Wycliffe Ayako - Academics Referee, Senior Lecturer, Kabarak University
    [email protected], +25432239436