IT leader and engineer with 14+ years of experience building & integrating enterprise SaaS platforms in high-growth organizations. Key strengths include enterprise SaaS administration, API integration and automation, and AI-tool enablement at scale.
Manage internal IT infrastructure, operations, and IAM in a 450+ user SaaS environment. Key outcomes include evaluating, implementing, and administering agentic AI tools; refactoring and owning the Okta architecture; building and maintaining application integrations using Python and REST APIs to streamline SaaS administration and reduce manual IT operations.
Responsible for hardware and software infrastructure deployments, support, and maintenance initiatives for 350+ end-users. Implemented and managed service desk operations and SLA performance for a 4-person IT Team. Served as SaaS Application Administrator for 20+ applications, including Google Workspace, Zoom, Okta, Jira, and Slack. Drove all change management, communication, and support initiatives for the IT function.
Led the establishment & implementation of IT Strategy, Policy & Tech Stack for a rapid-growth global start-up. Completed a company-wide Mosyle & Okta implementation for 30+ end users in 2 countries in order to support a seamless user experience, increased security posture, and automation of onboarding and offboarding processes.
On-site IT support role for 100+ employees in a hybrid OS (Mac & PC) environment. Established & streamlined various IT processes and served as Jr. Project Manager on endpoint management implementation. Sole point-of-contact for IT support & administration.
On-site Enterprise support role responsible for managing IT hardware & software solutions and providing a "customer obsession" service experience while delivering efficient technical support for 400+ internal end users in a hybrid OS environment.