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AISHWARYA KARVEHEAD OF PRODUCT DESIGN (AI & Agentic UX)

Cambridge-certified AI and HCI designer with 15+ years specialising in Agentic UX across high-stakes sectors including energy, aviation, government, and supply chain within regulated enterprise environments. My work sits at the intersection of systems thinking, human trust, and business impact, having generated GBP 172M in revenue and served 32M+ users designing for M&S, and contributed to $14.5M+ in funding across two startups in the US and Switzerland.

I have led design from 0 to 1 at funded startups, driven digital transformation at one of the UK's largest retailers, and built design systems and teams from scratch. I design for behaviour, not just screens, bringing the same clarity, craft, and conviction whether defining how an agent earns the right to act or helping a compliance officer trust a system they did not build.

Based in Dubai. Open to Head of Design, VP Design, Principal AI and Agentic UX, and fractional engagements globally.

Tools
Claude, Figma, Framer, Spline, Lovable, Cursor, Stitch, Storybook, Antigravity, Adobe Creative Suite, UX Pilot, Miro
EMPLOYMENT HISTORY
Head of Product Design, Orbitron AI⁠
01/2026 – Present | Dubai

Leading product design for an AI Operating System for Enterprises, enabling Trusted AI Agents to execute complex, high-stakes workflows across regulated industries.

  • •Define product vision and UX strategy across agentic enterprise products, bridging human UX, Agent Experience (AX), and AI-native interaction models
  • •Define the Agent Experience layer, creating emerging design patterns, behaviours, trust principles, governance, and agent-readable structures for autonomous systems
  • •Design multi-agent orchestration and oversight experiences across interactive, supervised, and autonomous modes
  • •Establish frameworks for trust, observability, validation, safety, and human-in-the-loop control across agent workflows
  • •Shape AX design standards and agent-ready design system foundations in partnership with Product and Engineering
  • •Built and scaled the product design function, establishing design practices, systems, and ways of working as the company scales
  • UAE · USA · Europe · KSA · India

    Head of Product Design, Desertcart⁠
    01/2025 – 01/2026 | Dubai
  • •Led a global digital transformation across 160+ markets, reimagining the e-commerce experience and design function within six months.
  • •Built and scaled the design organisation, introducing a token-based design system to support localisation across GCC, India, and global markets.
  • •Reimagined the global mobile experience across UX, accessibility, conversion, and checkout, driving measurable improvements across high-impact customer journeys.
  • •Partnered with Product, Engineering, and Growth leadership to translate design strategy into significant commercial impact.
  • •Delivered six major Blue November campaigns in two weeks, supporting a $5.3M revenue target.
  • •Optimised critical conversion journeys, contributing to 1M+ orders in 2025 and 70% YoY growth.
  • •Introduced AI-assisted design workflows to accelerate exploration and iteration while maintaining quality and consistency.
  • Lead Product Designer, Marks & Spencer⁠
    10/2018 – 12/2024 | London
  • •Led omni-channel customer experience strategy across web, app, and in-store, contributing to £172M+ additional revenue and 10M new loyalty members through customer-led design and AI-powered personalisation.
  • •Orchestrated complex product ecosystems across 30+ cross-functional stakeholders, aligning Product, Engineering, Data, and Commercial teams around a unified customer experience strategy.
  • •Led the AI Personalisation Squad, scaling outfit recommendations from 20M to 500M personalised interactions in two years, generating £73M revenue and driving 8.3M items sold.
  • •Reimagined information architecture and app-first PLP/PDP experiences through Navigation 2.0, improving discovery and supporting Gen-Z acquisition and online growth.
  • •Served as Payments & Service Mission Lead, simplifying checkout, returns, and customer assistance journeys to reduce friction and improve satisfaction.
  • •Led the Sparks loyalty relaunch, transforming the digital loyalty experience into the #1 shopping app on the App Store, generating 6M visits in its first week and reaching 10M members within 10 months.
  • •Overhauled the Product Detail Page, influencing 107M add-to-cart events and recovering £100K in lost sales through the introduction of “Notify Me.”
  • Principal Product Designer, Neilson Financial Services⁠
    09/2016 – 09/2018 | London
    AISHWARYA KARVE, [email protected]
    EDUCATION
    HCI for AI Design System, Cambridge University
    Cambridge, UK
    Master's in Design, Goldsmiths, University of London
    London, UK
    Bachelor's Degree in Design, Symbiosis International University
    SKILLS
    Agentic UX Design
    Human-in-the-Loop (HITL) Design
    Multi-agent Orchestration UI
    Explainable AI (XAI) Design
    AI Transparency & Auditability
    Voice UX / Conversational UI
    Strategic Design Leadership
    Global Product Strategy
    AI Design Systems
    Design Leadership
    Regulated Industry UX
    Compliance UX
    Risk Management Interfaces
    Agentic Enterprise Design
    Design Function Building (0 to 1)
    Investor Storytelling
    Cross-functional Leadership
    Design Ops
    Service Design
    User Research at Scale
    Senior UI/UX Designer, Ladbrokes Coral⁠
    12/2014 – 09/2016 | London
    Art Director, Sirenna Learning
    09/2012 – 11/2014 | Manchester
    Freelance Communication Designer
    2009 – 2011 | India
    FRACTIONAL PROJECTS
    Dubai, UAE

    Designing the complete product experience for an autonomous AI voice agent from 0 to 1. Responsible for product strategy, conversational AI interaction design, human-agent handoff flows, and trust-signal architecture. Directly applying Agentic Experience Design principles as both designer and founder.

    Zürich, Switzerland

    Designed an AI-driven agentic recruitment platform that autonomously matched talent, employers, and finders across the Swiss market — reducing average hiring time from 100 days to 10 days. Built 0-to-1: onboarded 2,500+ vetted professionals and 200+ employers. Secured $2.5M seed funding within 8 months of launch. One of the earliest examples of applied agentic UX design in HR tech.

    Texas, US

    Redesigned a dual-purpose mobile app for Tenants and Landlords, streamlining property management and investment workflows through blockchain.

    Los Angeles, US

    Led 0-to-1 product design for Lifeforce, a longevity health platform backed by Tony Robbins, Dr. Peter Diamandis, and Serena Williams. Designed intelligent health data management, lab test insights, consultation flows, and subscription UX — enabling users to manage their health journey through personalised, data-driven protocols. Platform secured $12M+ in funding.

    Los Angeles, US

    Revamped the subscription management system for an American pet wellness company, optimising mobile usability and intuitiveness.

    UI/UX Designer | Blockchain | Web & App
    San Francisco, US

    Designed a Solana-powered DeFi Asset Manager platform, optimising pool, farms, and swap workflows to enhance functionality

    London, UK

    Led product design, UX consultation, and art direction for a fintech startup, creating an intuitive platform that simplifies investment.

    UX Consultant | Crypto | Web
    New York, US

    Designed and launched an NFT website for a New York artist, integrating seamless browsing, buying, selling features to enhance user engagement.

    AISHWARYA KARVE, [email protected]