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AISHWARYA KARVEHEAD OF PRODUCT DESIGN (AI & Agentic UX)

Cambridge-certified AI and HCI designer with 15+ years specialising in Agentic UX across high-stakes sectors including energy, aviation, government, and supply chain within regulated enterprise environments. My work sits at the intersection of systems thinking, human trust, and business impact, having generated GBP 172M in revenue and served 32M+ users designing for M&S, and contributed to $14.5M+ in funding across two startups in the US and Switzerland.

I have led design from 0 to 1 at funded startups, driven digital transformation at one of the UK's largest retailers, and built design systems and teams from scratch. I design for behaviour, not just screens, bringing the same clarity, craft, and conviction whether defining how an agent earns the right to act or helping a compliance officer trust a system they did not build.

Based in Dubai. Open to Head of Design, VP Design, Principal AI and Agentic UX, and fractional engagements globally.

Tools
Claude, Figma, Framer, Spline, Lovable, Cursor, Stitch, Storybook, Antigravity, Adobe Creative Suite, UX Pilot, Miro
EMPLOYMENT HISTORY
Head of Product Design, Orbitron AI⁠
01/2026 – Present | Dubai
  • Lead product design at OrbitronAI, an organization dedicated to creating trusted AI agents for sectors like energy, aviation, government, and supply chain within regulated enterprise environments.
  • Drive the complete product vision and UX across Nova OS and four verticals: ComplyNova, FlowNova, AssetNova, and LeadNova.
  • Collaborate closely with engineering, product, and go-to-market teams to shape strategic and roadmap plans.
  • Create enterprise-level multi-agent orchestration experiences for a range of users including operators, managers, and developers.
  • Conduct customer discovery, prototyping, and usability research with enterprise stakeholders.
  • Ensure Glass Box transparency and human-in-the-loop principles are embedded within all AI-driven workflows and decision-making processes.
  • Develop the design function from scratch, establishing foundational processes, design systems, and mentorship programs as the company expands across the UAE, USA, Europe, KSA, and India.
  • Head of Product Design, Desertcart⁠
    01/2025 – 01/2026 | Dubai
  • Led a comprehensive digital transformation, enhancing the global e-commerce experience across over 160 markets in just six months.
  • Developed and expanded the design organization, introducing a token-based design system to enable detailed localization for GCC and India.
  • Revamped the global UX to boost mobile performance, conversion rates, accessibility, and improve checkout completion.
  • Worked in coordination with product, engineering, and growth teams to drive significant commercial results.
  • Executed six major Blue November campaigns within two weeks, contributing to a $5.3 million revenue goal.
  • Enhanced high-impact conversion paths, resulting in over 1 million orders in 2025, marking a 70% year-over-year increase.
  • Launched AI-assisted workflows to speed up design processes, cut down on iteration time, and maintain quality standards.
  • Lead Product Designer, Marks & Spencer⁠
    10/2018 – 12/2024 | London
  • Directed omni-channel customer experience strategy across web, app, and in-store platforms, resulting in £172M additional revenue and onboarding 10M new loyalty members through enhanced AI personalization and design innovation.
  • Oversaw complex product ecosystems involving over 30 cross-functional stakeholders, aligning engineering, data, and commercial teams around a unified customer vision.
  • AI Personalization Squad: Implemented an outfit recommendation engine that scaled personalized interactions from 20M to 500M within two years, generating £73M in revenue and selling 8.3M items.
  • Navigation 2.0: Redesigned information architecture and prioritized app-first product listing and detail page flows, improving Gen-Z customer acquisition and boosting online revenue.
  • Served as Payments & Service Mission Lead for 3 months, simplifying checkout, returns, and assistance processes, reducing friction, and increasing customer satisfaction scores.
  • Sparks Loyalty Relaunch: Transformed the loyalty experience into becoming the #1 App Store shopping app, achieving 6M visits in the first week and 10M members in 10 months.
  • Product Detail Page Overhaul: Facilitated 107M add-to-cart events and recaptured £100K in lost sales through the 'Notify Me' feature.
  • Principal Product Designer, Neilson Financial Services⁠
    09/2016 – 09/2018 | London
    AISHWARYA KARVE, [email protected]
    EDUCATION
    HCI for AI Design System, Cambridge University
    Cambridge, UK
    Master's in Design, Goldsmiths, University of London
    London, UK
    Bachelor's Degree in Design, Symbiosis International University
    SKILLS
    Agentic UX Design
    Human-in-the-Loop (HITL) Design
    Multi-agent Orchestration UI
    Explainable AI (XAI) Design
    AI Transparency & Auditability
    Voice UX / Conversational UI
    Strategic Design Leadership
    Global Product Strategy
    AI Design Systems
    Design Leadership
    Regulated Industry UX
    Compliance UX
    Risk Management Interfaces
    Agentic Enterprise Design
    Design Function Building (0 to 1)
    Investor Storytelling
    Cross-functional Leadership
    Design Ops
    Service Design
    User Research at Scale
    Senior UI/UX Designer, Ladbrokes Coral⁠
    12/2014 – 09/2016 | London
    Art Director, Sirenna Learning
    09/2012 – 11/2014 | Manchester
    Freelance Communication Designer
    2009 – 2011 | India
    FRACTIONAL PROJECTS
    Dubai, UAE

    Designing the complete product experience for an autonomous AI voice agent from 0 to 1. Responsible for product strategy, conversational AI interaction design, human-agent handoff flows, and trust-signal architecture. Directly applying Agentic Experience Design principles as both designer and founder.

    Zürich, Switzerland

    Designed an AI-driven agentic recruitment platform that autonomously matched talent, employers, and finders across the Swiss market — reducing average hiring time from 100 days to 10 days. Built 0-to-1: onboarded 2,500+ vetted professionals and 200+ employers. Secured $2.5M seed funding within 8 months of launch. One of the earliest examples of applied agentic UX design in HR tech.

    Texas, US

    Redesigned a dual-purpose mobile app for Tenants and Landlords, streamlining property management and investment workflows through blockchain.

    Los Angeles, US

    Led 0-to-1 product design for Lifeforce, a longevity health platform backed by Tony Robbins, Dr. Peter Diamandis, and Serena Williams. Designed intelligent health data management, lab test insights, consultation flows, and subscription UX — enabling users to manage their health journey through personalised, data-driven protocols. Platform secured $12M+ in funding.

    Los Angeles, US

    Revamped the subscription management system for an American pet wellness company, optimising mobile usability and intuitiveness.

    UI/UX Designer | Blockchain | Web & App
    San Francisco, US

    Designed a Solana-powered DeFi Asset Manager platform, optimising pool, farms, and swap workflows to enhance functionality

    London, UK

    Led product design, UX consultation, and art direction for a fintech startup, creating an intuitive platform that simplifies investment.

    UX Consultant | Crypto | Web
    New York, US

    Designed and launched an NFT website for a New York artist, integrating seamless browsing, buying, selling features to enhance user engagement.

    AISHWARYA KARVE, [email protected]