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Frontend Developer / Software Engineer with 2+ years of experience building scalable web applications with AI integration. Proficient in React.js, JavaScript, TypeScript, and Tailwind CSS. Experienced in WebSocket implementation, real-time communication, and chatbot configurations. Proven track record of optimizing user experiences through clean, efficient code and component-driven architecture.

Technical Skills
Frontend:

JavaScript, TypeScript, React.js, Redux, Next.js, HTML5, CSS3

AI & Real-time Tech:

WebSocket, Generative AI (AI bot integrations), Chatbot configurations

UI Frameworks:

Material UI, Shadcn, Tailwind CSS, Bootstrap

Tools & Practices:

Git, Linux, Responsive Design, Cross-Browser Compatibility

Professional Experience
Nov 2023 – presentBangalore, India
Software Engineer, Kapture Cx
  • •Developed an AI-powered voicebot leveraging React, WebSocket, and AI models, increasing customer response rates by 35% and reducing resolution time by 25%.
  • •Implemented WebSocket-based real-time communication protocol that decreased message delivery latency by 40%, improving overall application performance.
  • •Created a library of 50+ reusable components, reducing development time for new features by 30% and ensuring UI consistency across the platform.
  • •Architected and deployed a unified chat window integrating 10+ communication platforms (WhatsApp, Facebook, Instagram, LinkedIn), centralizing customer interactions and improving agent efficiency by 45%.
  • •Collaborated with the Machine Learning team to implement AI-driven features, including Co-Pilot tools that increased agent productivity by 20%.
  • •Led three critical projects (Combined View, Ticket List Revamp, More Ticket Flow Enhancement) that received 95% positive feedback from end users.
    • Aug 2023 – Nov 2023Bangalore, India
    Software Development Engineer, Mountblue Technologies Pvt. Ltd.
  • •Developed responsive frontend components using React, JavaScript, HTML, and CSS for multiple client-facing applications.
  • •Ensured cross-browser and cross-device compatibility, achieving 98% compatibility across all major browsers and devices.
  • •Collaborated with senior developers to implement complex UI features, reducing development time by 15%.
    • Jul 2021 – May 2022Noida, India
    Process Quality Engineer, Zet-town India Private Limited
  • •Streamlined quality control processes, reducing operational inefficiencies by 15%.
  • •Applied analytical problem-solving skills to identify and resolve production bottlenecks.
  • •Delivered data-driven reports that informed process improvements across departments.
    • Education
    2017 – 2021Kurukshetra, India
    B.Tech in Electrical and Electronics Engineering, Technology education and research institute
    Training & Certification
    Jun 2022 – Jul 2023Bangalore, India
    MERN Full Stack, Newton School
  • •Built full-stack applications with React and Node.js
  • •Solved 500+ algorithmic problems, strengthening problem-solving and data structure skills
  • •Participated in project-based learning focusing on real-world application development
    • Projects
    Trello-React Clone
  • •Designed and implemented a Trello-style task management application with boards, lists, tasks, and checklists.
  • •Engineered a responsive UI with drag-and-drop functionality, improving user workflow efficiency.
  • •Implemented state management with Redux, ensuring consistent data flow and predictable state updates.
  • •Achieved 90% code test coverage through comprehensive unit and integration testing.
    • Rest Countries Project
  • •Developed a responsive application that displays country information using the Rest Countries API.
  • •Implemented real-time search, region-based filtering, and light/dark mode toggles.
  • •Created an intuitive, user-friendly interface that achieves a Lighthouse performance score of 95+.
  • •Optimized API requests with caching strategies, reducing load times by 60%.
    • Vivek Tiwari