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Profile

Experienced IT professional with a strong background in system administration, network engineering and helpdesk management. Skilled in managing Windows environments, enterprise storage and adept at application troubleshooting. My expertise extends across on-premise, hybrid and cloud environments, with a specialized focus on cybersecurity.

Skills
Incident Triage & Planning
Technical Coaching
Client Relationship Building
System Administration
Healthcare Compliance
Rapid Adaptive Thinking
Backup Strategies & BCDR
Process Optimization
Cybersecurity Awareness
VPN & SD-WAN
Network Management
Azure & AWS EC2
Certifications
CompTIA Security+
CompTIA Network+
CompTIA A+
Professional Experience
09/2021 – Current

JTEK Network Solutions

Senior Systems Analyst
  • •Tier 3 support for ~580 dental, medical and legal offices
    • Remote
  • •XDR deployment and management
  • •HPBX build outs, SIP trunking and CDR auditing
  • •Firewall policy writing, log and event analysis
  • •VPN and SD-WAN configuration
  • •AD user and domain management tasks
  • •Conduct BCDR tasks, VM management, metal-to-cloud migrations
  • •Patch planning and management
  • •Deploy and maintain Azure and EC2 instances
  • •New device deployment and remote configuration
  • •Daily global ticket management with a 26-hour weekly billable average
    • 09/2018 – 04/2021

    Self-Employed

    Instructor
  • •SMB networking, hardware deployment and decommissioning
    • Havelock, Calgary
  • •Plan and maintain BCDR inventory and plan
  • •Remote monitoring and support
  • •Provided Microsoft 365 instruction to adult ESL students
  • •Graded and provided student feedback
    • 07/2017 – 02/2019

    Airnet Wireless

    NOC Engineer
  • •Fixed wireless planning and spectrum management
    • Grafton
  • •Monitored network for ~3000 endpoints, APs, CPEs, routers and switches
  • •Provided phone, email, and social media support for 1,300 subscribers
  • •Schedule and dispatch technicians and manage company calendar
  • •Onsite service calls to perform equipment repairs, climb towers as needed
    • 02/2012 – 04/2017

    Geek Squad (Best Buy Canada)

    Level III Technician
  • •Client device diagnostics and repair
    • Belleville, Toronto
  • •Hardware and component sales installation
  • •Part queue dailies, ordering, RMA, and dispatching
  • •"Carwash" sales with warranty and value add services
  • •Exceeded rapid-repair turnaround and top 3% of aged items
  • •Maintained above average sales during the entirety of time
    • Education
    2012 – 2014

    Loyalist College

    Business Administration

    Advanced Diploma

    Belleville, ON