Twenty-plus years in IT. Extensive hands-on experience testing, installing and upgrading systems. Good communication skills, fluent in English, Portuguese, and French. Experience in small businesses and large corporate environments.

Administration and deployment of Windows 2012/2016/2019 servers in Hyper-V and VMware environments. Management of Commvault, DPM and Veeam backup systems. Network troubleshooting including HP, Cisco and Juniper devices.

Administration and deployment of Windows 2008/2012/2016 servers in Hyper-V and VMware environments. Management of Commvault, DPM and Veeam backup systems. Network troubleshooting including HP, Cisco and Juniper devices.

Administration and deployment of Windows 2008/R2 and Linux servers in a VMWare environment. Support of Windows 7 and Mac OSX workstations. Administration of all Active Directory infrastructure. Managing of WSUS and Remote Desktop Services. Managing and debugging of network infrastructure including HP switches, SonicWALL firewalls, EMC SANs and VPNs. Maintenance of hardware and software asset inventory. Managing user accounts and permissions, email system, antivirus system, internal information systems and phone system. Maintenance, monitoring and testing of Veeam backups.

2nd level remote support on Windows XP. Provided end users services including troubleshooting software, hardware, network connectivity, OS and application problems.

Management of critical incidents per ITIL policies in a multi-platform environment. Ensured that client and leaders were aware of any critical incidents while keeping them updated on incident status. Reviewed current approach to incident resolution and determined alternative courses of actions.