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MD. RASEL HOSSAIN Software Engineering Graduate | MBA (MIS) Candidate | IT & Analytics
PROFESSIONAL SUMMARY

Software Engineering graduate (Data Science major) pursuing an MBA in Management Studies, majoring in Management Information Systems. Currently gaining practical experience in end-user IT support at IPDC Finance PLC, including hardware, software and network issue support, workstation setup, software installation, user account provisioning and IT documentation. Previously supported customer queries, record-keeping and compliance-related processes at NCC Bank PLC.

CORE COMPETENCIES
IT Support & Technical Operations:

Hardware/Software Support, Network Support, User Account Provisioning

Banking Operations & Support:

KYC Documentation, Record-Keeping, Compliance Support, Customer Query Handling

Data Analysis & Reporting:

Data Analysis, Statistical Analysis, Problem-Solving, Predictive Analytics

Operations & Documentation:

IT Operations, Technical Support, Process Documentation, Attention to Detail

Customer Service & Communication:

Customer Service, Communication, Stakeholder Coordination

Teamwork & Leadership:

Teamwork, Adaptability, Decision-Making, Team Coordination, Organizational Planning

PROFESSIONAL EXPERIENCE

Trainee – Information Technology Division

IPDC Finance PLC, Head Office
  • •Provide end-user support for hardware, software, and network issues, including workstation setup, software installation, and user account provisioning.
    • Sep 2026 – PresentDhaka, Bangladesh
  • •Maintain IT support logs and technical documentation while gaining exposure to enterprise IT operations and security practices in a regulated financial environment.

    • Intern – General Banking Division

    NCC Bank PLC, Savar Branch
  • •Supported KYC documentation, digital record-keeping, compliance-related processes, and customer queries in the General Banking Division.
    • Dec 2025 – Mar 2026Dhaka, Bangladesh
  • •Gained exposure to core banking systems, transaction processing workflows, system-generated reports, and daily branch operations.
    • EDUCATION

    Master of Business Administration (MBA) in Management Studies (Major in Management Information Systems)

    Jagannath University
    Sep 2026 – PresentDhaka, Bangladesh

    Bachelor of Science (B.Sc.) in Software Engineering (Major in Data Science)

    Daffodil International University

    CGPA: 3.07 / 4.00

    Jul 2022 – Jul 2026Dhaka, Bangladesh

    Higher Secondary Certificate (HSC)

    Shaheed Ramiz Uddin Cantonment College

    Group: Science; GPA: 4.33 / 5.00

    Jul 2016 – May 2018Dhaka, Bangladesh

    Secondary School Certificate (SSC)

    Zirabo High School

    Group: Science; GPA: 4.89 / 5.00

    Jan 2014 – May 2016Dhaka, Bangladesh
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    RESEARCH & ANALYTICAL PROJECTS

    An Ensemble Stacking-Based Approach for Accurate and Explainable Loan Approval Prediction (Academic Thesis)

  • •Developed an ensemble machine learning approach for loan approval prediction using feature engineering and SHAP-based explainability.
    • Jan 2026 – Jun 2026Dhaka, Bangladesh
  • •Applied predictive analytics to credit data to support transparent interpretation of loan decisions and risk analysis.

    • Customer Satisfaction and Trust Assessment: A Study on NCC Bank PLC, Savar Branch (Survey-Based Report)

  • •Conducted a survey of 100 banking customers to assess satisfaction and trust in NCC Bank PLC's Savar Branch.
    • Dec 2025 – Mar 2026Dhaka, Bangladesh
  • •Analyzed customer feedback to identify service quality and customer experience insights and develop improvement recommendations.
    • ACADEMIC & TECHNICAL PROJECTS

    Loan Approval Prediction Web Application

  • •Developed a web application integrating ensemble machine learning and SHAP-based explainability for loan approval prediction.
    • Jan 2026 – Jul 2026
  • •Presented interpretable model predictions to support transparent, data-informed analysis of banking-related loan decisions.

    • Bangladesh Currency Guide

  • •Developed a multilingual web application supporting eight languages and live currency conversion.
    • Feb 2025 – Mar 2025
  • •Presented currency information and conversion features through a user-friendly interface to improve accessibility.
    • LEADERSHIP & ORGANIZATIONAL EXPERIENCE

    President

    Naogaon District Students' Association of DIU
  • •Coordinate executive team activities, organizational initiatives, and events while supporting planning and decision-making.
    • Mar 2026 – PresentDhaka, Bangladesh
  • •Liaise with university authorities and external stakeholders to maintain effective communication and organizational coordination.

    • Joint Secretary

    Data Science Club, DIU
  • •Coordinate technical programs and student activities, supporting teamwork and communication across club initiatives.
    • Nov 2025 – PresentDhaka, Bangladesh
  • •Contribute to activity planning and collaborate with team members to support the execution of club programs.
    • TRAINING & PROGRAMS
    National Hackathon for Cyber Security @ Fintech Industry

    ICT Division, Bangladesh & Daffodil International University

    Hands-On Workshop of Software Testing from Industry Expert

    Department of Software Engineering, DIU

    World Friends Korea (WFK) IT Volunteer Program 2025

    Office of the International Affairs, DIU

    LANGUAGES
    English — Professional Working Proficiency
    Bengali — Native
    REFERENCES
    Md Tajbid Ul Islam, Assistant Manager, Information Technology Division, IPDC Finance PLC
    [email protected], +8801723886110
    Md. Shohel Arman, Assistant Professor, Department of Software Engineering, Daffodil International University
    [email protected], +8801673383289
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