Lujain AljurbuaUX/UI Designer
PROFESSIONAL SUMMARY

UX/UI Designer with hands-on experience in banking and digital financial products, combining product design expertise with a strong understanding of financial systems and customer journeys. Experienced in user research, user flows, prototyping, usability testing, and designing intuitive, user-centered digital experiences.

Experience
Senior Application Operations Engineer, Albilad Bank
04/2024 – Present
  • •Drove product roadmap updates by analyzing +1,000 support tickets to identify and prioritize recurring user pain points.
  • •Led User Acceptance Testing (UAT) across multiple releases, improving release quality and reducing post launch issues by ~25%.
    • Albilad Future GDP - IT Division, Albilad Bank
    04/2022 – 04/2024
  • •UX/UI Design: Designed an end-to-end money transfer experience for a banking product, improving the user flow and reducing input errors by ~20%.
  • •Technical Operations: Completed a comprehensive rotation across all IT departments, executing hands on technical tasks to gain a holistic view of the Software Development Life Cycle (SDLC) and system architecture.
    • Education
    Bachelor's in Computer Science, Graduated with Honors, King Saud University
    05/2021
    UX/UI Design Bootcamp, Tuwaiq Academy
    04/2025 – 06/2025
    Professional Diploma in UX/UI Design, Anas academy
    07/2025 – 12/2025
    Skills
    Product & Design: Product Thinking  | Design Systems  | Wireframing  | Prototyping  | User Flows  | Usability Testing  | User Interviews  | Customer Journey Mapping
    Technical & Operations: SDLC | UAT Management | Responsive Design | HTML/CSS | Technical Troubleshooting | Cross functional Collaboration
    Tools: Figma | Adobe XD | Jira | claude | Stitch | Zeplin | Miro | Useberry
    CERTIFICATIONS
    Data-Driven Design: Quantitative Research for UX - IxDF

    Feb 2026

    UX/UI bootcamp - NewTech

    Mar 2026

    UX Design Professional Certificate - Google

    Sep 2025

    UI & Design System bootcamp - Cradis

    Aug 2026

    Volunteering
    Masar
    09/2025 – 04/2026 | Remotely
  • •Built and scaled a design system by auditing and modernizing 20+ UI components, reducing visual inconsistencies across the platform by 40%.
  • •Accelerated delivery by designing and handing off high fidelity mockups for a new web page in under two weeks.