Profile

A motivated and reliable individual seeking a position to utilise and further develop my office coordinator and team collaboration skills. Considerable experience working in a variety of high-pressure environments, supported by a mature and friendly approach in communication, resulting in a highly skilled and capable team player. My theatre degrees and creative personality have equipped me with the necessary skill set to excel at collaboration, problem-solving, and project organisation.

key Skills
Project Management
Computer literate

Microsoft 365, Outlook, Mac Systems

Customer service
Event coordination
Languages

English and French - Native

Education
Creative Producing Masters - Merit, University of Kent, Canterbury
September 2018 – September 2019
Drama and Theatre BA - 2:1, University of Kent, Canterbury
September 2015 – June 2018
International Baccalaureate - 39/45, Sha Tin College, Hong Kong
August 2013 – June 2015
Certificates
Train The Trainer

Gardner Training and Consultancy

May 2023

Level 3 Health & Safety in the Workplace

Chartered Institute of Environmental Health

April 2023

Risk Assessment Foundation Training

Imperial College

April 2023

Work Experience
Helpdesk & Office Coordinator, Imperial College Union, London
June 2022 – present
  • •Manage our student Helpdesk and all administrative processes, and handle escalated queries
  • •Recruit, train, and manage a team of 15 staff
  • •Triage all Union mail to the wider team of 50
  • •Create and action sales invoices, reconcile payments, make orders to pre-empt stationary needs
  • •Liaise with Security and Health & Safety teams about any building issues such as access and repairs
  • •Create, adapt, and review processes used by 5000+ student volunteers
  • •Key event: Welcome fair - organisation, set up, and running the fair which was attended by 10,000 students
    • Customer Service & Deliveroo Lead, Waitrose & Partners, London
    December 2020 – May 2022
  • •Successfully integrated Deliveroo through direct management, consistently achieving the top KPIs resulting in 3rd best performing branch nationwide
  • •Acted as the main point of contact for incoming calls and external visitors (Head office, repairs, cleaners)
  • •Oversaw the processing of third party invoices, ensured they were completed in a legally compliant manner within the contractually agreed timeframes
    • Duty Supervisor, University of Kent Student Union, Canterbury
    April 2016 – August 2019
  • •Responsible for operational procedures involving financial checks, and health and safety
  • •Led teams of staff and delegated responsibilities to ensure high standards
    • Associate Producer & Programming Intern, Marlowe Theatre and Gulbenkian Theatre, Canterbury
    February 2019 – March 2019
  • •Performed administrative duties including contract writing, created an online resource database, collated marketing material, liaised with external partners, supervised and event managed all actors over a two day production