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MUHAMMAD WALEED .ISO Lead Auditor & Healthcare Management Professional
Email
[email protected]
Phone
03044440325
Location
Shalamar Hospital Lahore
24/03/1992
Marital status
Single
Calendly
Dynamic and results-driven healthcare professional with a passion for quality improvement and patient safety. Seeking a challenging role as an Sr.Officer in Healthcare Quality Management & Patient Safety, where I can utilize my expertise in driving process enhancements, implementing quality standards, and fostering a culture of continuous improvement to optimize patient outcomes and organizational effectiveness.
Professional Experience
Quality Management & Patient Safety Officer,, Shalamar Institue of Health Sciences/Shalamar Hospital
2017 – present | Lahore, Pakistan

  • •Design Hospital Administrative policies and procedures in supervision of head Quality Management.

  • •Work as Compliance & Monitoring officer for better compliance of PHC & Organizational SOPs

  • •Interpret and implementation on JCIA PHC & ISO 9001:2015 standards

  • •Work as focal person for investigate the Incident and sentinel events and their root causes and suggestion of corrective and preventive measure

  • •Coordinator and focal person for CQI Meeting for presentencing Sentinel Events and Complaint Management.

  • •Conducting Quality and Patient Safety Rounds and preparation of rounds reports.

  • •Data preparation for CQI Meeting and Medical record review committee Meeting and recording the meeting Minutes.

  • •Audit of Open & Close chart Patient Medical Records, Deficiency Reporting and Report Generation.

  • •Analyze data to identify areas for improvement in the quality system.

  • •Develop, recommend and monitor corrective and preventive actions.
  • •Prepare reports and presentations to communicate outcomes of quality activities.

  • •Focal Person for Handling Complaint Management system and patient feedback System of Shalamar Hospital.

  • •Strong command on handling of complaint on the spot and suggest corrective action and preventive measure on complaint and feedback as required by PHC.

  • •Develop, Disseminate & ensure implementation of Medical record audit tool, Nursing Audit Tools Infection Control Surveillance audit tools to ensure patient safety & quality in supervision of Head Quality Management.

  • •Perform any other duties as assigned by the Quality Management.

    • Conduct educational & training sessions of Hospital employees for Hospital Safety codes, IPSG’s and ethical behaviors to improve, MSDS indicators to improve healthcare service quality.

  • •Consults with administrative and medical staff Managers, department heads, and as appropriate to finalize and advance the project goals.

  • •Working as a team member on different projects with the collaboration of Information Technology Department for system improvement and paper less environment. Projects includes Advance Booking Day Case, Day Case Procedural System, Physician Ordering System, Out on Pass, Visitor and Attendant Card issue and retrieval system etc
    • Coordination Officer in Accident & Emergency,, Shalamar Institue of Health Sciences/Shalamar Hospital
    2021 – 2023 | Lahore, Pakistan

    Start duty with daily round in Triage area, Waiting area, Clinical Areas & Non-Clinical Areas

  • •Handle patient/attendants especially during rush hours
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  • •Explain anxious patients/attendants, about waiting time and process flow of ED

  • •Addresses and resolves patients flow problems during shift

  • •Updating and expediting the patient's plan of care with the physician

  • •Checks on delays in all sub processes including lab, consults, admission and referrals.

  • •Close Coordination with security supervisor to maintain strict visitor/attendant’s control

  • •Coordination with faculty/doctors/senior staff for reviewing the situation during rush hours

  • •Initiate dialogue with different personnel and departments to resolve complaints.

  • •To ensure that ED environment is maintained at a set standard as per PHC
  • •
  • •Maintain strong liaison with all departments

  • •Effectively coordinates with all support services and work closely with the In-charge Nurse to ensure patient satisfaction and maintain appropriate service standards at all levels

  • •Coordinates with administrative office.

  • •Ensure proper registration mechanism for direct entry patient in the Emergency.

  • •Meet regularly with HOD for discussion and information update
  • •Feedback about the round to the HOD.

  • •The ability to perform in a professional manner during crisis or emergency situations

  • •Maintains exemplary attendance and availability according to department need

  • •Communicates information verbally and in writing to appropriate person

  • •Must adhere the behavioral standard including create positive relationship with Patients, attendants, colleagues and with self

  • •Maintain paper & Electronic Medical records in good order including accurate filing.

  • •Respecting the privacy, dignity, needs and belief of patients, attendant and colleagues
  • •
  • •Behaving in a manner which is welcoming to and of the individual
  • •Perform any other task as assigned by the Concerned Head.
    • Front Desk Officer(Pathology Lab), Shalamar Institue of Health Sciences/Shalamar Hospital
    2012 – 2016

  • •Deal With Patients/Clients And Save Their Record For Further Process

  • •Receive Cash And Make Entries Of Each Patient/Clients Related To In Door And Outdoor

  • • Given information about hospital services

  • •Look after other Admin issues of laboratory

  • • Responsibility for receiving blood sample and draw blood sample of patient
    • Education
    M.COM, Punjab University
    2017

    Business Administration, Accounting and Commerce

    B.Com, Punjab University
    2013

    Business Administration, Accounting and Commerce

    I.COM, BISE Lahore
    2010
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    Skills
    Quality Improvement Methodologies (e.g., DMAIC, PDCA)
    Regulatory Compliance and Risk Management
    Interdisciplinary Collaboration and Team Leadership
    Root Cause Analysis (RCA) and Corrective Action Preventive Action (CAPA)
    Process Improvement and Change Management
    Excellent Communication and Presentation Skills
    Healthcare Accreditation Standards (PHC,ISO)
    High integrity and honesty; ethical and socially aware.
    Quality Assurance and Complaint Handling
    Data Analysis and Performance Metrics
    Team Collaboration,Managment and Documentaion
    Stress Management
    Languages
    English
    Urdu
    Punjabi
    Certificates
    Certified Quality Management System ISO 9001:2015 Lead Auditor (CQI & IRCA)
    Learning from Defect, Advancing System Failure Analysis
    Certificate in Healthcare Management
    Punjab Healthcare Commission MSDS Certified
    IOSH (Institute of Occupational Safety & Health) Managing Safely(UK) Certified
    Basic Life Support (BLS) Certified
    Project Management Essentials Certified
    MS Office (Word,Excel,Power point ,Outlook & Urdu In-page )
    Fire & Safety Training certificate (Rescue 1122)
    Lean Six Sigma White Belt
    Power BI Certificate for Binger
    Report on SPSS data analysis software
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