Profile picture
Vimal Jain Sales representative
Email
[email protected]
Phone
+353896013165
21st March 1997
Irish
Location
Firhouse, Dublin
Full Irish Licence
Marital status
Single
LinkedIn
linkedin.com/in/vimal-jain-85924b19a

Worked toward hitting relevant KPI's. Managed teams KPI's and drove Quality and Average Handling Time to record highs. Supervised and lead teams in several work environments. Have learnt and excelled at several programming languages. Maintained up to date on relevant policies and documentations.

Work Experience
February 2026 – PresentHarcourt Street
Insurance Sales Representative, AA Insurance
  • •Sales: Sell brokered motor insurance through inbound and outbound calls to both new and existing customers.
  • •Performance Driven: Exceed sales targets and contribute to the overall success of the team.
  • •Customer Service: Provide excellent customer service and create a positive brand impression.
  • •Handle Objections: Confidently overcome objections, close sales, and escalate complex cases when necessary.
  • •Team Collaboration: Work closely with the team to contribute to process improvements and share best practices.
    • August 2025 – February 2026Dublin
    Sales representative, Outsurance
  • •Deliver excellent customer service by handling client queries with professionalism and care.
  • •Communicate clearly and effectively while actively listening to client needs.
  • •Support clients in understanding insurance products and services while exceeding target sales.
  • •Work collaboratively with colleagues to achieve team and company goals.
  • •Maintain compliance with Central Bank of Ireland regulations in a controlled function role.
  • •Undertake training and development to meet Minimum Competency Code requirements.
  • •Uphold OUTsurance’s values of passion, dedication, and excellence in all interactions.
    • April 2024 – June 2025Dublin
    Content Moderator, Accenture
  • •Reviewed content from the client and assessed it for violations.
  • •Kept up to date on all policy.
  • •Adhered to company and client policies.
  • •Worked on Trust and Safety Policies.
    • January 2022 – August 2023Dublin, Ireland
    Facebook Advisor I, Subject Matter Expert, Concentrix
  • •Provided detailed solutions to the team, addressing errors, in guidance and workflows that would reduce quality KPI's.
  • •Collaborated with management to identify areas of improvement among a team of 85+ agents.
  • •Conducted refresher sessions and one-on-one meetings, resulting in achieving 100% KPI compliance.
  • •Implemented an accessible Zoom room for agents, leading to a 15% reduction in errors.
  • •Awarded Employee of the Quarter - March 2023.
    • Education
    2015445 Points
    Leaving Certificate
  • •Physics, Chemistry, Accounting, English, Irish, French, Maths.
    • Languages
    English

    Born and always a citizen in Ireland - Main Language.

    Irish

    Learnt till Leaving Certificate Ordinary Level and I am picking it back up.

    Spanish and Portuguese

    Learning both at a fun conversational rate with little learning practice apart from friendly conversations.

    Hindi

    Fluent in spoken, even Urdu or Punjabi as they are similar however I do not read or write in it yet.

    French

    I know the grammar and structure well, however I have not conversed much in the language.

    Skills
    LeadershipSales — Insurance Home and MotorNegotiationPipeline ManagementCustomer SatisfactionConflict ResolutionEnterpriseTeamworkProblem Solving
    Interests
    Martial artsMeditationHikingReadingGymJoggingRock ClimbingWritingCoding