Shalvi Shah UX Designer | Interaction Design | Enterprise SaaS | AI Product
Profile

UX Designer with 2 years of dedicated UX/Interaction Design experience and 5 years total at TCS, delivering enterprise SaaS and AI-powered products. Sole UX owner of ignio Cognitive Procurement - an AI-driven source-to-pay platform - shipping a 5-level, 20,000-category filtering system and multilingual UX across 5 languages. Engineering and QA background brings structured problem-solving, edge-case thinking, and developer-ready design handoffs. Immediate joiner.

Professional Experience
UX Designer — Digitate (ignio™ Platform), Tata Consultancy Services · Enterprise AIOps SaaS
04/2024 – 04/2026 | Pune
  • •Served as sole UX designer for ignio Cognitive Procurement -- an AI-powered enterprise source-to-pay SaaS product -- owning the complete UX process from user research and journey mapping through wireframing, prototyping, Figma-based UI design, and developer handoff.
  • •Designed a bi-directional, multi-level filtering system for the Spend Analysis module, managing 20,000+ procurement categories across 5 hierarchy levels -- enabling multi-keyword search, parent-child relationship auto-sync, include/exclude logic, and save/clone/reuse filter configurations for enterprise procurement teams.
  • •Conducted user interviews, card sorting, and moderated usability testing sessions with end users to validate workflows and refine interaction patterns across the Cognitive Procurement product.
  • •Shipped internationalisation (i18n) UX across 5 languages (French, Japanese, Portuguese, Spanish, German) -- validating layouts for text expansion, truncation edge cases, and locale-specific UI behaviour.
  • •Designed the Studio iWorkflow module -- creating wireframes, interaction flows, and hi-fi Figma UI for validation states, error resolution, and guided issue-recovery experiences within the enterprise workflow builder.
  • •Led UX audit and heuristic evaluation for IPsafe 7.0, identifying critical gaps in workflow clarity, error prevention, WCAG 2.1 accessibility, and visual consistency -- delivering a prioritised remediation roadmap.
  • •Designed responsive layouts (desktop, tablet, mobile) with defined breakpoints; contributed reusable interaction patterns -- hierarchical navigation, multi-level filtering, include/exclude logic -- to the shared design system.
  • •Supported UX for Certificate Lifecycle Management and Patch Management -- resolving PVT issues, usability defects, and maintaining cross-product design consistency.
    • System Engineer - HERE Technologies, Tata Consultancy Services⁠
    04/2021 – 04/2024 | New Delhi
  • •Promoted from Graduate Trainee to Quality Analyst to System Engineer in 3 years; recognised with 6 consecutive Monthly Best Performance Awards and a Spot Award for end-to-end project ownership and consistent delivery quality.
  • •Rebuilt QA and validation workflows for HD map data pipelines (Audi autonomous driving project), reducing delivery errors by approximately 95% and achieving near-zero defect rate across production cycles.
  • •Served as client SPOC for HERE Technologies -- managing stakeholder communication, quality sign-off, and cross-functional alignment across distributed international teams.
  • •Applied heuristic evaluation and UX thinking to internal GIS/ATLAS dashboards to improve data readability and team efficiency; this analytical approach directly informed the transition into a dedicated UX design role.
  • •Onboarded and mentored 5+ engineers, maintaining Agile delivery standards and quality benchmarks during ramp-up periods.
    • Skills
    UX and Design:

    Figma | Adobe XD | FigJam | Wireframing | Prototyping | Interaction Design | UI Design | Design Systems | Information Architecture | Responsive Design | i18n UX | Design Handoff

    Tools

    Figma | Adobe XD | FigJam | Framer | Miro | Maze | Notion | Uizard | Adobe Illustrator | Adobe Photoshop

    Research:

    User Interviews | Card Sorting | Usability Testing | Journey Mapping | Heuristic Evaluation | UX Audit | User Flows | Task Flows | WCAG 2.1 Accessibility | Generative Research | A/B Testing | Product Thinking

    Process

    Human-Centered Design (HCD) | Design Thinking | Agile UX | Cross-Functional Collaboration | Stakeholder Communication | Developer Collaboration | Enterprise SaaS

    Education
    Bachelor’s of Computer Application, Bharati Vidyapeeth University
    06/2017 – 05/2020
    Masters of Computer Application, Bharati Vidyapeeth University
    07/2020 – 08/2022
    Certificates