Erwan HaquinUX/UI Designer
Summary

UX Designer with 5+ years of experience delivering user-centred design solutions for complex web and mobile products across SaaS, enterprise and public-sector contexts. Expert in mobile-first and responsive design, usability testing, and research-driven product development.

Experienced in Agile (Scrum) environments, facilitating workshops, leading stakeholder presentations, and translating research into service design improvements, user journeys, and scalable design systems. Passionate about creating accessible, emotionally intuitive digital experiences that solve complex problems and improve user outcomes.

Professional Experience
Trust & Safety Specialist, DoorDash Technology
Jun 2025 – Present | Toronto, ON

  • •Manage high-risk consumer and Dasher escalations using Trust & Safety systems and internal platforms in a fast-paced, SLA-driven environment
  • •Testing new platforms and applications with users to validate functionality, usability, and overall experience prior to launch
  • •Led user testing for new platforms and applications, identifying usability gaps and improving overall user experience prior to launch
  • •Handle a high weekly volume of complex cases while meeting strict SLAs and quality standards
  • •Conduct investigations, schedule follow-ups, and document findings within DoorDash’s case-management tools; support onboarding by training new hires through shadowing
  • •Resolve sensitive user issues through structured triage, policy interpretation, and cross-functional communication
  • •Identify recurring pain points and trend patterns, escalating insights to improve workflows, communication, and operational efficiency
    • UX/UI Designer (Contract) Part-time, Duela Coffee App – iOS
    Jun 2025 – Jan 2026 | Toronto, ON

  • •Led end-to-end UX design of iOS ordering experience using a mobile-first approach
  • •Conducted user interviews, journey mapping and usability testing to identify friction and iterate solutions
  • •Produced user flows, wireframes, high-fidelity mockups and interactive Figma prototypes
  • •Built reusable UI components contributing to a scalable design system and cross-platform consistency
  • •Collaborated closely with developers in Agile delivery to validate feasibility and ensure timely release
    • Product Manager (Full-time), Flowbird
    Aug 2023 – Jan 2025 | Paris, France

    Led UX discovery for complex multi-market SaaS platform, redesigning IA and core workflows

    Planned and facilitated user research, interviews and usability testing; synthesized findings into research reports and actionable recommendations

    Produced personas, journey maps, service blueprints and user flows to support product strategy

    Facilitated workshops and presented design solutions to stakeholders and cross-functional teams

    Worked in Agile (Scrum) environment delivering iterative design improvements

    Increased user satisfaction by 10% through research-driven design decisions

    Freelance UX (Part-time), Flowbird & SOS Solidarités
    Jan 2022 – Jan 2025 | Paris, France

  • •Conducted end-to-end UX activities including research planning, interviews, synthesis and usability testing
  • •Produced research outputs including interview scripts, synthesis documents and findings reports
  • •Delivered wireframes, prototypes and design specifications for web and mobile products
  • •Partnered with product owners and developers to deliver solutions within Agile environments
  • •Facilitated stakeholder alignment and managed competing priorities across projects

    • Product Designer (Full-time), Altesse
    Dec 2020 – Dec 2021 | Paris, France

  • •Applied responsive design and accessibility best practices (WCAG) to e-commerce experiences
  • •Optimized UX/​UI across e-commerce journeys and set responsive UI patterns for cross-device consistency
  • •Set responsive UI patterns and layout rules for cross-device consistency and campaign reuse
  • •Balanced user needs with brand and engineering constraints through continuous collaboration
    • Product Designer Contract (Full-time), Warren Walter
    Jun 2020 – Oct 2020 | Paris, France

  • •Contributed to an Android talent-mobility app for the French public employment sector
  • •Led user research and translated insights into UX direction and priorities
  • •Created wireframes and prototypes; built personas and user flows for stakeholder alignment
  • •Balanced user needs with business and policy constraints through continuous collaboration and iteration
    • Skills
    User interviews & usability testing

    Plan and conduct qualitative research to understand user needs, validate assumptions, and identify usability issues through moderated testing and task analysis

    Interview scripts & synthesis reports

    Create structured research plans, interview guides, and synthesis documentation to transform raw findings into clear, actionable insights and recommendations

    Personas, journey maps, service blueprints

    Translate research into artifacts that visualize user behaviours, motivations, pain points, and end-to-end service interactions across touchpoints

    Information architecture & user flows

    Define logical content structures, navigation models, and task flows that simplify complex systems and support efficient user journeys

    Wireframes, mockups & interactive prototypes

    Produce low- to high-fidelity designs and clickable prototypes to explore solutions, communicate ideas, and validate concepts before development

    Accessibility & inclusive design (WCAG)

    Design experiences aligned with accessibility best practices (WCAG), ensuring products are usable by people with diverse abilities and needs

    Design systems & component libraries

    Create and scale reusable UI components, patterns, and documentation to ensure consistency, efficiency, and collaboration across teams

    Workshop facilitation & stakeholder presentations

    Plan and lead collaborative workshops, design reviews, and presentations to align teams, gather feedback, and support decision-making

    Agile / Scrum delivery

    Collaborate within Agile teams to iterate quickly, prioritize work, and deliver user-centred solutions in continuous improvement cycles

    TOOLS
    UX & UI Design / Prototyping

    Figma (advanced), Sketch, Adobe XD, Adobe Creative Cloud (Photoshop, Illustrator, InDesign), InVision

    Prototyping & Handoff

    Figma prototypes, Zeplin, Storybook, Zeroheight, Framer

    Research & Workshops

    Miro, FigJam, Notion

    Collaboration & Agile Delivery

    Jira, Confluence, Slack, Google Workspace, Microsoft Office, Basic understanding of Azure DevOps for project tracking and Agile delivery workflows

    Front-end Foundations

    HTML5, CSS3, basic React & SQL understanding, Claude Code

    Education
    EFREI — Grande école généraliste et numérique, Bachelor's Degree, Digital Marketing and Communication
    Aug 2021 – Aug 2024 | Paris, France

    (EFREI /​ EEMI — Dual Bachelor’s Program)

    EEMI — École des Métiers du Digital, Bachelor's Degree, Digital Project Management
    Aug 2021 – Aug 2024 | Paris, France
    Language

    English — Full professional proficiency | French — Full professional proficiency