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Sultan Mobaraki IT Operation Sr Specialist
Profile

System Administrator with a proven track record of delivering excellent technical assistance. Skilled in troubleshooting and resolving IT issues efficiently. Committed to providing top-notch customer service and ensuring smooth operations. Seeking new challenges to further enhance my skills and contribute to a dynamic IT team

Professional Experience

Sr System Administrator

Confidential Company
  • Managed IT assets throughout their lifecycle, including hardware, software, and licenses, using ManageEngine Central's asset management functionality to track usage, performance, and procurement.
  • 01/2024 – presentRiyadh
  • Managed ITSM portal, overseeing incident, change, problem management, and service requests for prompt IT issue resolution and minimal business disruption.
  • Administered ManageEngine Central as an IT administrator, overseeing system management tasks, optimizing operations, and ensuring efficient IT resource utilization.
  • IT Support Specialist

    Zain KSA
  • Understanding of Windows Active Directory and MS.
  • 2022 – 2024Riyadh
  • Acting as the face of IT and consistently demonstrates a high level of customer service and commitment to excellence in service delivery.
  • Working daily on the Active Directory.
  • Troubleshooting identifying and resolving technical issues reported by users, whether related to hardware, software, or network problems.
  • Installation and Configuration: Setting up and configuring hardware, software applications, and network devices for users or across an organization.
  • optimizations to ensure systems run smoothly and securely.
  • Remote Support: Assisting users remotely by troubleshooting issues over the phone, through chat, or using remote desktop tools.
  • Implementing and maintaining security measures, such as antivirus software, firewalls, and user access controls to protect systems and data.
  • IT Specialist

    BatterjeePharma
  • Managed domain user access, ensuring secure and efficient permissions.
  • 02/2018 – 12/2021Jeddah
  • Served as a Microsoft Office 365 administrator.
  • Oversaw system backup and restoration processes within the Quality Control Department.
  • Conducted training sessions and created guides to educate users on new technologies and best practices.
  • Implemented and managed data backup solutions, facilitating data recovery when needed.
  • Provided user assistance and support across various communication channels to optimize technology usage and resolve issues effectively.
  • Education

    Bachelor in Computer Science and Information

    Majmmah University

    GPA 4.19 of 5

    Skills
    Technologies Skills:

    Operating Systems : macOS,Linux,Windows Server.

    VMware vSphere.

    ManageEngine Endpoint Central.

    ITSM Service Management.

    Remedy IT Service Management

    Active Directory policy Management.

    Languages
    Arabic

    Native

    English

    Fluent

    Courses and Certificates
    Certificate: — Saudi Council of Engineers Specialist
    Courses : — ITILv4 Foundation. | Network + | Linux + | Digital Transformation | Cyber Security Training