Sultan Mobaraki IT Senior Specialist
Profile

As an IT EUS Team Lead, I excel in troubleshooting and resolving complex issues while ensuring smooth system operations. I prioritize collaboration, delivering top-tier support, and fostering a productive team environment. Always seeking new challenges, I aim to contribute to the continued growth of the IT department.

Professional Experience

IT EUS Acting team lead

Confidential Company

01/2024 – presentRiyadh
  • •Managing the EUS department budget.
  • •Managing IT assets throughout their lifecycle, including hardware, software, and licenses, using ManageEngine Central's asset management functionality to track usage, performance, and procurement.
  • •Managing ITSM portal, overseeing incident, change, problem management, and service requests for prompt IT issue resolution and minimal business disruption.
  • •Directing the EUS team to handle and resolving the issues.
  • •Monitoring the SLA ( Service Level Agreement)
  • •Managing system contracts with the vendors , such as Access control gates and ticketing system.

    • Initiative:

  • •ITSM Framework project : improving the system according to globle ITIL standards and operational enviiroment needs..
  • •Conducting ITIL awareness sessions for emp.
  • •Improving procedures and policies and reviewing the current SLA/​OLA.

    • IT Sr Specialist

    Zain KSA Company

    2022 – 2024Riyadh
  • •Acting as the face of IT and consistently demonstrates a high level of customer service and commitment to excellence in service delivery.
  • •Working daily on the Active Directory Server .
  • •Troubleshooting identifying and resolving technical issues reported by users, whether related to hardware, software, or network problems.
  • •Setting up and configuring hardware, software applications, and network devices for users or across an organization.
  • •Assisting users remotely by troubleshooting issues over the phone, through chat, or using remote desktop tools.
  • •Implementing and maintaining security measures, such as antivirus software, firewalls, and user access controls to protect systems and data.

    • IT Specialist

    BatterjeePharma Company

    02/2018 – 12/2021Jeddah
  • •Managed domain user access, ensuring secure and efficient permissions.
  • •Served as a Microsoft Office 365 administrator.
  • •Conducted training sessions and created guides to educate users on new technologies and best practices.
  • •Implemented and managed data backup solutions, facilitating data recovery when needed.
  • •Provided user assistance and support across various communication channels to optimize technology usage and resolve issues effectively.
    • Education

    Bachelor in Computer Science and Information

    Majmmah University

    GPA 4.19 of 5

    Skills
    Technologies Skills:

    Operating Systems : macOS,Windows Servers.

    ManageEngine Endpoint Central.

    ITSM Service Management.

    Remedy IT Service Management.

    Exchange server system.

    Active Directory policy Management.

    Languages
    Arabic

    Native

    English

    Fluent

    Courses and Certificates
    Certificate: — Saudi Council of Engineers Specialist
    Courses : — ITILv4 Foundation. | MCSA Win server 2019 + Win server hybird. | Network + | Digital Transformation. | Cyber Security Training.