Stephanie K Sughrue
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Profile

Strategic and analytical professional with 20+ years of experience driving enterprise programs, process improvement, and project management across public and private sectors. Skilled in analyzing complex programs, streamlining workflows, and leading data-driven initiatives to improve operational efficiency and support organizational change. Demonstrated success in leading cross-functional projects and presenting actionable insights to executives.

Education
IBM Business Analyst, Coursera
Present
Data Analytics, Coursera
2025
Bachelor of Science in Business, University Of Phoenix
2022
Introduction to Programming, Udacity
2018
Associate of Arts in Accounting, Modesto Junior College
2012
Skills
Program & Organizational Analysis
Policy Development, Review & Interpretation
Advanced Research, Data & Statistical Analysis
Performance Measurement, Metrics & KPIs
Project Management & Implementation Oversight
Strategic Planning & Process Improvement
Executive Reporting & Presentation of Findings
Work Experience
Training Coordinator, Modesto Irrigation District, Modesto Irrigation District
June 2024 – present
  • •Lead district-wide training, performance measurement, and process improvement initiatives supporting 450 employees across 40 departments, ensuring alignment with operational goals and regulatory requirements.
  • •Designed and led RingCentral Phase 2 district-wide rollout using ADDIE and organizational change management principles; coordinated stakeholders across departments and supported adoption for 100+ employees.
  • •Developed KPI dashboards and applied multi-criteria decision analysis (MCDA) to prioritize initiatives, evaluate program effectiveness, and support leadership decision-making; created and trained HR peers on 7 individualized dashboards.
  • •Authored and implemented standard operating procedures (SOPs) for training development, KPI reporting, and LMS administration (Absorb) - ensuring continuity and scalability of district processes.
  • •Partnered cross-functionally with IT, Electric Resources, Finance, and T&D to standardize and modernize training (Excel, Teams, SharePoint; dispatching/​generation apprenticeship; timekeeping/​timecards; substation apprenticeship and reliability standards), reducing inconsistencies, manual quiz review, and risk exposure across 200+ courses while improving LMS-based tracking and transcript reporting.
  • •Conducted trend and performance analysis to recommend program updates, improving training relevance, and return on investment.
  • •Automated LMS onboarding and job-change workflows via Oracle, applying Lean and BPR principles; eliminated repetitive manual updates for 63 supervisor groups per quarter, saving ~20 hours annually.
  • •Built and managed the 2025 district-wide training calendar (7 courses, 12 sessions), applying MoSCoW prioritization to align resources with operational needs.
  • •Designed and launched 12 on-demand training courses to address LMS underutilization, increasing self-paced learning adoption, and departmental training requests.
  • •Prepared and delivered presentations to executive leadership on RingCentral Phase 2, Excel initiatives, reliability standards implementation, and SEAL sessions.
    • Lead Instructional Designer, AT&T
    November 2021 – April 2024
  • •Supervised and managed a team of three senior instructional designers, providing weekly 1:1s, project delegation, coaching, and annual performance evaluations.
  • •Improved project delivery efficiency by implementing Smartsheet timelines, milestone tracking, and workload prioritization; consistently delivered projects ahead of schedule.
  • •Coached staff on attendance, time management, emerging software tools, and UX-driven design practices to improve quality and consistency.
  • •Managed enterprise-level training initiatives involving 5,000+ learners, vendors, and contractors, applying PMBOK-based project planning.
  • •Led performance improvement initiatives, including a UX course that increased Voice of the Customer satisfaction from 83% to 97% post-training.
  • •Produced executive reports and presentations analyzing program effectiveness, ROI, and workforce impact to inform leadership decisions.
    • Senior Instructional Designer, AT&T
    June 2018 – November 2021
  • •Led large-scale virtualization of frontline and management training programs, achieving $15.4M in cost avoidance and additional savings exceeding $4M.
  • •Designed and implemented online, hybrid, and in-person curricula across multiple departments, supporting operational readiness and workforce performance.
  • •Applied user acceptance testing (UAT), feedback analysis, and continuous improvement principles to enhance program effectiveness.
  • •Mentored team members in Lean, BPM, and standardized design practices to improve development efficiency and quality.
    • Sales Representative | Store Manager | Indirect Sales Manager | Senior Training Manager - Delivery, AT&T
    December 2005 – June 2018
  • •Progressively advanced through leadership and management roles, supervising staff, managing performance, and delivering training programs aligned with organizational goals.