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Alok Kumar Singh Manager - Site Reliability Engineering @ SADA, An Insight Company
Profile

As a Manager, Site Reliability Engineering, specializing in Google Cloud (infrastructure modernization & automation), Reliability (scalable, resilient systems using SRE principles), and Security (cloud-native compliance and protection)—bridging technology and leadership to deliver enterprise-grade outcomes.

Work Experience
SADA, An Insights Company
Manager - Site Reliability Engineering

2024 – PresentTrivandram, India
  • •Led Platform, SRE, and Security strategy for a 30+ member team, enabling 40+ client project deliveries with 98% on-time success while embedding reliability and operational excellence practices.
  • •Boosted engineering throughput by 30% through AI adoption and reusable automation templates, reducing toil and accelerating delivery.
  • •Drove GCP modernization initiatives, improving scalability, resiliency, and system availability by ~40% through SRE-aligned practices like observability and incident response.
  • •Enabled $250K+ in cloud savings via architecture reviews, FinOps practices, and tooling optimization, balancing reliability with cost efficiency.
  • •Built and scaled a high-performing org by developing technical leaders, fostering a culture of reliability, and aligning career growth with business goals.
    • Enterprise Cloud Architect, SRE

    2022 – 2024Remote, IND
  • •Designed and delivered scalable, reliable GCP solutions for 12+ enterprise clients, boosting performance by 35% while embedding observability and resiliency practices.
  • •Migrated 100+ workloads to GCP, reducing infrastructure costs by ~40% through automation, right-sizing, and reliability-focused architecture reviews.
  • •Led pre-sales for 10+ clients, influencing $500K+ in pipeline by tailoring cloud solutions with a focus on scalability, security, and reliability.
  • •Advised C-level stakeholders on cloud modernization, driving $2M+ in transformation deals by aligning SRE principles with business and technical goals.
    • Senior Cloud Platform Engineer, SRE

    2021 – 2022Remote, IND
  • •Accelerated product delivery by 50% through standardized environments, automated workflows, and reduced operational toil.
  • •Increased system reliability by 35% by embedding SRE principles such as observability, incident management, and self-healing architectures.
  • •Empowered 5+ cross-functional teams with scalable platform playbooks, ensuring consistency, operational efficiency, and sustainable reliability practices.
    • Lead Cloud Support Engineer | Incident Manager

    2019 – 2021Trivandram, India
  • •Led resolution of P1/P2 incidents with MTTR under 2 hours, maintaining 95%+ SLA compliance.
  • •Increased customer satisfaction (NPS) by 22% YoY through improved support workflows and self-service enablement.
  • •Built onboarding programs and knowledge bases, reducing new hire ramp-up time by 40%.

    • Cloud & IT Operations, Manager

    Delhi Public School, Kanpur⁠

    2015 – 2019Kanpur, India
  • •Modernized legacy infra to GCP & Plesk; boosted system efficiency by 50%.
  • •Reduced ticket volume by 35% through proactive monitoring & preventive fixes.
  • •Implemented Google Workspace across 300+ users; improved collaboration & uptime.
    • Certificates
    Active Google Certification's⁠ — Professional Cloud Architect | Professional Cloud Security Engineer | Associate Cloud Engineer
    NewRelic⁠ — Advanced Practitioner Exam
    Skills
    Engineering Leadership — Scalable Team Building & Coaching | Agile, DevOps & Engineering Excellence Culture | Cross-Functional Collaboration & Technical Program Management
    Delivery & Execution — Outcome-Driven Execution | OKRs & KPIs | Global Team Enablement & SOW Governance | Customer-Centric Program Delivery
    AI-Driven Engineering — Applied AI in CloudOps & DevOps | Platform Intelligence & Self-Healing Systems | AI-Enabled Cost & Performance Optimization
    Cloud Strategy & Modernization — Multi-Cloud & Cloud-Native Architecture (GCP, AWS, Azure) | Platform Modernization & Infrastructure as Code | Kubernetes, Containers & Service Meshes
    Reliability, Security & FinOps — CI/CD Enablement & Observability Strategy | Site Reliability Engineering (SRE) Principles | Cost Optimization, FinOps & Compliance Alignment
    Strategic Impact & Stakeholder Management — Cloud Transformation Leadership | Executive & Partner Engagement
    Education

    Master in Computer Applications

    APJ Abdul Kalam Technical University⁠

    RSMT, UP College Campus

    2013 – 2015Varanasi, India

    First Division

    Bachelor in Computer Applications

    CSJM University⁠

    University Institute of Engineering and Technology

    2008 – 2011Kanpur, India

    First Division

    Class X | XII

    ICSE | ISC Board

    St.Thomas School

    2006 – 2008Kanpur, India

    First Division

    Awards

    I was honored with the LIC Golden Jubilee Scholarship Award and ranked among the top 10 recipients selected nationwide for graduate studies.

    2008
    References
    Ram Iyer, General Manager, SADA India
    Neeraj Pandey, Manager, People Ops, Delhi Public School, Kanpur