Kajal ThakurSenior Executive
Profile

Proven Relationship Operations Senior Executive excelling in client relations, operational efficiency, and cross-functional team management. Expert in streamlining processes, enhancing customer satisfaction, and leveraging data for optimized performance. Highly organized and committed to service excellence.

Professional Experience

Tata 1mg

Senior executive
  • •On boarding and guidance for pharma and non-pharma brands
    • Aug 2022 – presentNoida, Uttar Pardesh
  • •Documentation and catalogue procedures
  • • Improving interface of application
  • • Ensuring transparency of business model for live vendors
  • •Providing information related to different models of working
  • •B2B & B2C related queries to ensure proper groeth of vendors

    • DBMCI

    CRM Executive
  • •Handling various queries related to NEET-PG aspirants
    • Apr 2021 – Sep 2021Patel Nagar, Delhi
  • •Social platform interactions with students i.e.telegram ,whatsapp , Fb etc.
  • •Mainating data related to classes and adherenece to students.

    • Onlinks Web Services Pvt Ltd

    Lead Generation Executive
  • • Executive for Lead Generation Department
    • Oct 2021 – Jul 2022Delhi
  • •Handling fresh leads and routing to appropriate teams
  • •Presenting reports to concern authorities
  • •Identifying and organizing leads as they move through the sales cycle
    • Skills
    B2B & B2C Communication skills
    Technical skills
    • •CRM Portal
    • •Leasquared portal proefficency
    Education

    M.A

    IGNOU University
    Dec 2022Delhi

    B.A

    Delhi University
    Delhi
    Kajal Thakur