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Ahmed Aboelmagd Ahmed AliService operations manager
[email protected]
00971563576904
Dubai, UAE
26 Jan 1984
Egyptian
Married
Exempted
Valid,UAE+KSA
https://www.linkedin.com/in/ahmed-aboelmagd-542b9686
Languages
Arabic
English
Education
Sep 2000 – Jun 2005
BACHELOR IN MECHANICAL ENGINEERING, Faculty of Engineering, Helwan University
cairo, Egypt
Skills
Planning & organizing skills
Financial management
Communication and negotiation
leadership & managerial skills
Marketing, sales and customer service
Interests
Football
Certificates
OSHA construction industry and health standard

l30 hours

Participating Management Safety training

ThyssenKrupp Elevator

Work Experience
Jul 2022 – present
Service Operations Manager - UAE, TKE

  • •Adhere to all safety and compliance rules of the company
    • Dubai, UAE
  • •Supervises Service Field Managers, Engineers, Coordinators, Call Center, and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, and supervising performance management and progressive discipline.
  • •Administers company safety program. Includes performing safety audits and stressing the importance of safety to all employees.
  • •Visit job sites and performs quality audits to ensure that route work is being completed efficiently and, in a cost, effective manner.
  • •Includes identifying issues that could potentially affect the overall reliability of the equipment and providing feedback and recommendations for the improvement of future installations.
  • •Uses accounting reports to review route management and callbacks. Includes, making necessary changes to improve profitability.
  • •Study the Sick units and put the appropriate action plans to reduce callbacks.
  • •Maintain the repair backlog healthy by completing the repairs and producing enough opportunities.
  • •Following ASSA, SBO, Critical Items & PCI closeouts.
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  • •Provides technical input to sales staff on the scope of work and materials needed to bid on repair work. Includes calculating labor and material costs.
  • •Work with the branch managers and service sales managers to address customers’ needs
  • •Administer parts program for contract service and repair to meet budget expectations and customer satisfaction.
  • •New installation inspection with regards to final handover protocol and takeover of new units.
  • •Inspections for Recaptures and 3rd Party if it is required.
  • •Comply with all TKE Company & HSE policies & procedures.
  • •Prepare various reports requested by high management.
  • •Study the Manpower requirement of the branches and make the required transfers as needed.
  • •Lead the environmental, health, and safety program in the service field team.
  • •Ensure all employees get adequate safety training
    • May 2018 – present
    Area service operation manager, Kone Middle East LLC

    Develop and implement strategies for providing cost-effective, consistent, and reliable maintenance services to customers that fulfil ongoing maintenance activities and achieve business results.

    Dubai, UAE

    Field operations

  • •Responsible for high level of customer satisfaction in the area.
  • •Functional and disciplinary leadership of the Service Team.
  • •Responsible for developing the personnel ensuring their motivation, continuous development and achievement against the targets
  • •Coaching the technical-oriented Supervisors of today, to be customer-, service- and result-oriented Line Managers
  • •Identify the trainings and continuous improvements of the Team.
  • •Dealing with complaints as well as a continuous follow up on closing the complaints on time towards customer expectations.

    • Prepare capacity planning including manpower planning and variable cost controls for the individual Service Supervisors.

    Sales

    1. Service repairs

  • •Responsible for Repair sales in the Service Area
  • •Responsibility and monitoring of the repair sales results including a pre and post analysis to maintain the profit margin

    • 2. Ensuring negotiations

  • •Proactive customer care on the maintenance portfolio.
  • •Responsible for securing repair orders from the existing maintenance portfolio, pricing and maintain the profitability of the repair jobs.

    • 3. Support to sales on conversions, AMC renewals and renegotiations.

    Support sales team in extending services to the maintenance portfolio, spares pricing, preparing spare parts list to our customer.

    Service Operations Manager also ensures that:

  • •Service Supervisors allocate the fitters on the basis of precise maintenance planning and routing.
  • •Service Supervisors / fitters and subcontractors get the statutory safety instructions.
  • •Service Supervisors / fitters and subcontractors wear the personal protective equipment.
  • •Fitters provide the services as agreed in the contract.
  • •Agreed dates for maintenance are met.
  • •Customers get information about the dates for maintenance in advance.
  • •Service Supervisors accurately organize the emergency service including the emergency service areas.
  • •Technical Safety Inspections are done, and that the customer is informed about the dates in writing.
  • •Handover process from Installation to Maintenance runs orderly.
  • •Continuous improvement of the work processes
  • •Participation at the Meetings of the Service Management and prepare reports for the meetings
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  • •Regularly meet the customer, collect feedback and make actions for improving the customer experience.
    • Dec 2012 – Apr 2018
    Western Area Field Operation manager, Otis Elevators
  • •Preparing of suitable safety plans in fields of installation, maintenance and repair works.
  • •Drafting and preparing of monthly mobile execution plans for work of installation, maintenance and modernization according to the volume of existing contracts and job sites preparation and to the availability of required tools and manpower which are obligatory by Otis according to contracts with clients. All these works should be done within estimated cost plan
    • Jeddah, KSA
  • •organize maintenance routes to guarantee completion of periodical and protective maintenance and to answer call- basks at determinate times and to meet customers’ requirements; and to assure no elevator will stop accept by reasons out of the company’s control. To follow monthly the call back rate per unit & trapped passengers.
  • •follow-up with execution plans in fields of installation, repair and modernization in way to guarantee flow of work according to the set plans of each contract; and to take quick procedure to eliminate any obstacles or alteration in plans due reasons out of company’s control. To achieve the contract schedule plan as per agreed with customer contract.
  • •follow-up with status of elevators under maintenance and make necessary contacts to remove any obstacles from daily performance plan.
  • •Monitoring hours, efficiency, material and cost in (service and constructions) & reduce the cost & to improve the margin.
  • •prepare and follow necessary training programs for technical staff (technical or safety and security training)
  • •Responsible about the internal & external reporting’s, attending official company meeting & meeting the customers.
  • •Provide his crew with the company daily data & to update the coming information about the models, AMT, methods of installation…etc.
  • •perform regular official meetings with his crew & reporting.
  • •Report the annual appraisal for each one of his crew as per the improvement & Experience
  • •Dealing with the subcontractors & local helper as per company policy.
  • •control the spare parts consumption

    • Safety and Security responsibilities:

  • •Control implementations of EH & S program at jobsites under his supervision.
  • •Investigate on reasons of minor accidents and to take necessary correcting procedures to avoid any repetition in future.
  • •Study complaints and concerns of employees connected with SH&E; and to apply correcting procedure regarding those complaints and concerns; and to raise them to Branch Manager if necessary.
  • •Conduct sudden review for jobsites to enhance and ensure implementation of safety and security regulations and procedures.
  • •Make sure new technicians are well trained on safety and security rules; and to supply them with necessary security equipment before resuming duty on sites. Moreover, to complete training of rest of staff
  • •Execute all activities mentioned in the “Safety Rules Guide Book”
    • Jul 2005 – Dec 2012
    Branch installation manager, ThyssenKrupp elevator
  • •Started my Carrier with ThyssenKrupp Elevator Egypt installation department since July , 2005
  • •Working with Major project as a site construction manager ( Cairo International Airport , Sharm El-Sheikh Airport , Cairo International Airport Air traffic tower )
    • Cairo, Egypt
  • •T&C senior Engineer
  • •Branch installation manager
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    Projects
    2014 – 2017
    Jamarat / Makkah Metro Projects, Haj Operation manager

    operation manager during Haj ( Project with 555 Equipment's ) being a head of operation and huge organization Contains of 220 HC ( Engineers , Supervisors , Tech , Admin , Driver , Stores )

    2016
    KSA King Palace, project manager
    (KAFD) King Abdullah Financial District, Otis KSA

    Construction manager Zone 3

    2011
    Gulf Porto Marina, Project manager
    2010
    Madinaty community 174 units, Project construction manager
    2010
    Sharm El-Sheikh Airport

    Project manager

    2009
    Sonesta Hotel

    Project manager

    2009
    American Embassy elevators

    project manager

    2006 – 2009
    Cairo International Airport, Terminal 3

    Project senior installation Engineer

    Awards
    Feb 2020
    KONE Bravo Award, Kone Middle East Lcc
  • •Exceeding modernization and technical sales target .
  • •target 2.4M
  • •Actual 4.5M
    • 2016
    Outstanding Safety Performance, Otis - KSA
    2016
    Cooperation award, Saudi Arabia Civil Defense Head office
    2016
    Performance Award, Ministry of Municipal and Rural Affairs
    2015
    Outstanding Performance Award, Otis - KSA
    2012
    Outstanding Performance Award, ThyssenKrupp elevator Egypt
    2011
    Safety Award, ThyssenKrupp UHDE ( Germany )
  • •Safe work practices during Elevator Installation in ENPC fertilizer project
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