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ELSHADAY DEGEFA TESSEMA
Email
[email protected]
Location
AA
Ethiopian
Phone
+251909069695
15/07/1996
Female
Profile

I am an excellent team worker with ability to handle a given project and build up good working relationships with all colleagues. I am flexible, reliable and possess excellent time keeping skills. I am an enthusiastic, self-motivated, reliable, responsible and hard working person.

Education

During My three years study of Marketing management I have taken many courses Among them the major ones are:

Brand management and product development

E-Marketing

Business ethics and social marketing

Logistic and supply chain Management

Import/Export policy and procedure

GPA 3.40

Certificates
Work Experience
05/2025 | Addis Ababa, Ethiopia

Conduct market research and competitor analysis to identify customer needs

Prepare detail product concept documents, pricing models and implementation plans

Conduct regular product reviews

Currently working at Dashen bank as customer service officer

Handles cash and non cash transaction

Responsible to make customer service at branch

Assist new customer accounts(saving and Checking)

Handling Customer Request

Respond customer inquires and provide information about the bank

Key Account Sales Excutive

MOSS ICT TECHNOLOGY
10/2019 – 04/2020 | Addis ababa, Ethiopia

works at Moss ICT Consultancy(M-Birr) as Key Account Sales Executive

Act as point of contact for clients

Identify new potential clients

Provide information about products and services

Approaching potential clients

Suggest innovative ideas to increase sales and improve customer experience

Follow up existing customers

Stay up to date with new features and new product launches.

Record details of customer contacts and actions taken

Marketing Officer

Ambassador Hotel
07/2019 – 09/2019 | Addis ababa, Ethiopia

Worked at Ambassador Hotel as an intern at marketing and sales department

Preparing corporate agreements

Finding potential clients

Handling customer complaints

Preparing events

Understanding customer needs and requirements

Librarian

Capuchin Franciscan institute of philosophy and theology
2016 | Addis Ababa, Ethiopia
Projects

Productive safety net program (PSNP) together with M-Birr

registration of farmers on Digital Data base
03/2020

we have successfully registered more than 500 farmers on M-Birr database in Batu Zone ,Oromia.

Skills
Excellence comunication and proficency in speaking and writing english — Advanced computer skills | Proficient in Ms Office,( Ms Word, Ms excel, Power point..)
Interests
Online works
participation on Open Bazar and Exhibitions
References
Mr. Zekiros Abebe, Customer Service Manager, Dashen Bank
[email protected], +251911536198
Ms Kalkidan Fikadu, Bussiness Development Manager
[email protected], 0913069295