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Summary

ICT System Engineer with over 3 years of experience in MSP environment, specializing in system support, network management, Entra ID, EUC, Windows servers, and disaster recovery solutions. Passionate about cybersecurity, I have undertaken independent projects in multicast networking, python automation, network security and machine learning. Skilled in troubleshooting, asset control deploying network infrastructure, and delivering exceptional customer support.

As I have recently relocated to Perth, I am eager to transition into a dedicated role where I can leverage my technical expertise and project experience to develop innovative solutions, enhance security measures, and drive operational excellence whilst maintaining 99.99% uptime.

Academic Qualifications

Bachelor of Networking, major in Cybersecurity

Melbourne Institute of Technology
  • •Completed comprehensive coursework in networking protocols, infrastructure design, and network security.
    • 2022
  • •Specialized in computer forensics, cyber security principles, ethical hacking, and enterprise cyber security.

    • Diploma & Advanced Diploma of IT

    Australia Institute of Business and Technology
  • •Gained expertise in Azure cloud computing, security, risk management, backup and disaster recovery, IT project management, and ITIL framework.
    • 2020
    Certifications
    Certified in Cybersecurity — ISC2
    Industrial Training Certification — Hydra
    Windows Server Administration — LL
    CompTIA CySA+ — Skillsoft
    Security Co-Pilot Ninja — Microsoft
    Cybersecurity Certification (Google) — Ongoing
    Projects

    Snort based Network Security Audit Tool

    Indpendent Project

    Live Face Detection using OpenCV and Python

    Independent Project

    ML integrated NNFX Trading Bot

    Independent Project

    Live Streaming Web Application

    Hydra Australia
    Professional Experiences

    Pan Pacific Perth

    Customer Service Specialist
  • •Proficient in providing excellent customer service, handling guest folios, and resolving inquiries and complains.
    • Nov 2024 – presentPerth, Western Australia
  • •Knowledgeable in Opera PMS and relevant In-House apllications for managing interfaces and transactions.
  • •Strong communication and interpersonal skills, with the ability to work efficiently in a customer facing environment.

    • BlueScale IT

    Junior System Engineer
  • •Managed system administration, including user management, system monitoring, and troubleshooting for seamless IT operations.
    • Oct 2023 – Nov 2024Sydney, NSW
  • •Configured and maintained Windows Server and Linux systems, ensuring optimal performance.
  • •Enhanced resource management and efficiency using VMware and Hyper-V virtualization technologies.
  • •Optimized network performance and connectivity with advanced routing and switching knowledge.
  • •Maintained detailed documentation to facilitate knowledge sharing within the team.
  • •Delivered on-site and remote IT support for diverse clients, resolving technical issues across desktops, laptops, mobile devices, and AV/video conferencing equipment.
  • •Managed AV system setup and troubleshooting, ensuring seamless video conferencing and lecture recordings for corporate and educational environments.
  • •Implemented asset tracking and compliance processes, maintaining accurate records for audits and inventory management.
  • •Provided ITIL-based service delivery, resolving incidents efficiently and fulfilling service requests to meet SLA targets.

    • AGOS Networks Pty. Ltd.

    IT Technician
  • •Diagnosed, repaired, and maintained computer hardware and peripherals, ensuring optimal performance and reliability of IT systems.
    • Jan 2022 – Sep 2023Sydney, NSW
  • •Installed and configured operating systems, software applications, and drivers, adhering to best practices and industry standards.
  • •Troubleshot network connectivity issues and performed basic network configurations to ensure seamless connectivity for end-users.
  • •Conducted hardware upgrades, memory installations, and hard drive replacements, effectively extending the lifespan and functionality of computer systems.
  • •Maintained accurate inventory records and documentation of repairs, facilitating efficient management of IT assets and resources.
  • •Delivered field support for IT systems, including configuring bespoke solutions for teaching and research environments.
  • •Performed root cause analysis (RCA) for recurring issues, documenting solutions to update knowledge bases and prevent future occurrences.
  • •Conducted hardware upgrades and configurations, including setting up peripherals and ensuring compatibility with enterprise systems.
  • •Supported IT infrastructure across a variety of environments, adhering to best practices in troubleshooting and problem resolution.
    • Skills
    Network Protocols & Infrastructure Management
    • •TCP/IP, HTTP, SSL/TLS, SSH
    • •DNS, DHCP, SNMP, STP, ARP
    • •SMTP, IMAP, POP3, IDPS
    • •VPN, VLAN, VPC, Routing & Switching
    • •Load Balancing, Port Forwarding, Firewalls
    • •Network Design, Deployment, Virtualization, Automation
    • •Cloud Networking, Subnetting and Intranet
    System Administration
    • •End User Support, Employee Access Management, SharePoint Administration
    • •IAM, API Management, IaC, PaaS
    • •Automation & Scripting, Elastic Scaling
    • •Qualys VMDR, System Monitoring
    Business Analysis & Processes
    • •TechnologyOne
    • •CiAnywhere
    • •Workflow Documentation
    • •Technical Documentation
    • •Requirement Gathering
    • •Process Optimization
    Core Technical Competencies
    • •Windows Server Manager, MS Entra ID, MS Exchange, Office 365, AWS / Azure Cloud
    • •Datto RMM, InTune MDM, Veeam Backup & Disaster Recovery, ELK Stack Logging
    • •Cisco ios, SolarWinds NCM, Wireshark
    • •GitHub, Python, Shell, Kali Linux
    Soft Skills
    • •Strong Communication (verbal/written)
    • •Effective Teamwork & Collaboration
    • •Problem-Solving, Time Management
    • •Detail-Oriented, Adaptability
    • •Customer Relationship Management
    • •Client Liaison, 24/7 On-Call Support
    DevOps Skills
    • •IaaC (Terraform, Azure Bicep)
    • •PaaS Resource Management
    • •Cloud Security Implementation
    • •Azure DevOps
    • •Jenkins Pipeline Design
    • •Deployment Automation
    • •Build & Release Management
    • •Docker Containerization
    • •Kubernetes (AKS) Management
    • •Microservices Architecture
    References
    Provided on Request.