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Summary

With over three years of experience as an ICT System Engineer in Distributed System Management, I have cultivated a robust skill set encompassing system support, network management, Entra ID, EUC, Windows servers, and disaster recovery solutions. My passion for cybersecurity has propelled me to independently undertake projects in multicast networking, Python automation, network security, and machine learning. My proficiency extends to troubleshooting, asset control, deploying network infrastructure, and delivering exceptional customer support.

I am keen to transition into a dedicated cybersecurity role, where I can harness my technical acumen and project experience to devise innovative solutions, fortify security measures, and drive operational excellence.

Work Experience

WA Country Health Service

ICT Field Support Officer
  • •sd
    • Mar 2025Goldfields, Western Australia

    BlueScale IT

    Junior System Engineer
  • •Deployed and managed Windows Server roles, including DNS, DHCP, IIS, and Active Directory, with a focus on Group Policy configuration to ensure reliable network operations.
    • Oct 2023 – Nov 2024Sydney, NSW
  • •Planned and implemented infrastructure maintenance routines and changes, including virtualized environments using VMware and Hyper-V.
  • •Developed PowerShell scripts for automation, improving system efficiency and reducing manual processes by 30%.
  • •Delivered proactive monitoring and troubleshooting of system performance, achieving 100% SLA compliance for diverse client needs.
  • •Contributed to infrastructure management by implementing policies and procedures to optimize system deployment and performance.
  • •Provided detailed documentation of processes and systems to facilitate team knowledge sharing and onboarding.
  • •Monitored performance statistics to identify and resolve operational bottlenecks.

    • AGOS Networks Pty. Ltd.

    IT Technician
  • •Configured and optimized Windows Server environments, including Active Directory, GPOs, and infrastructure management techniques to meet enterprise standards.
    • Jan 2022 – Sep 2023Sydney, NSW
  • •Enhanced server performance by 25% through benchmarking and tailored optimization strategies.
  • •Implemented asset management solutions, increasing documentation accuracy by 30% and streamlining audit preparation.
  • •Delivered comprehensive IT support for enterprise clients, including incident resolution and service request fulfillment.
  • •Collaborated on security hardening initiatives, ensuring compliance with industry standards.
  • •Planned and managed the installation of hardware and software systems in a large-scale enterprise environment.

    • Choices Foods Group

    Flow Wrap Machine Operator
    Jan 2019 – Jan 2022Hornsby, NSW

    Pan Pacific Perth

    Customer Service Specialist
  • •Streamlined technical support for Opera PMS and In-House applications, ensuring seamless integration and performance.
    • Nov 2024 – Mar 2025Perth, Western Australia
  • •Exceeded KPIs by 200%, contributing significantly to annual service targets and customer satisfaction.
  • •Delivered written communication to guests and management, ensuring clarity and professionalism in all correspondence.
    • Academic Qualifications

    Bachelor of Networking, major in Cybersecurity

    Melbourne Institute of Technology
    2022

    Diploma & Advanced Diploma of IT

    Australia Institute of Business and Technology
    2020
    Certifications
    Certified in Cybersecurity

    ISC2

    Windows Server Administration

    LL

    Comptia Network+

    Skillsoft

    Cybersecurity Certification (Google)

    Ongoing

    Industrial Training Certification

    Hydra

    CompTIA CySA+

    Skillsoft

    Security Co-Pilot Ninja

    Microsoft

    Skills
    Server Administration & Networking — Windows Server Roles: Active Directory, Group Policy, DNS, DHCP, GPO, RDS, IIS | Virtualization: VMware vSphere, Hyper-V | Network Protocols: TCP/IP, DNS, VPN, Subnetting | Monitoring Tools: PRTG, OpManager, SolarWinds
    Automation & Scripting — PowerShell Scripting: Automation and Infrastructure Scaling | Bash Shell Scripting for Linux Processes | IaC Implementation (Infrastructure as Code)
    Security & Hardening — Server Hardening Techniques and Compliance | Qualys VMDR for Vulnerability Management | Disaster Recovery Solutions: Veeam Backup
    Soft Skills — Technical Documentation & Knowledge Sharing | Cross-Functional Team Collaboration | Client Relationship Management | Problem Solving & Time Management | Excellent written and verbal communication skills
    Projects

    Snort based Network Security Audit Tool

    Independent Project

    Developed a Python-based vulnerability scanning tool utilizing Snort, deployed on a Raspberry Pi, to automate the detection of open ports and network threats, significantly enhancing monitoring efficiency.

    Live Face Detection using OpenCV and Python

    Independent Project

    A real-time Face Detection application using Python and OpenCV with Haar Cascades. The tool accurately detected faces via webcam, even in low-resolution images, featuring a modular design for scalability. Future enhancements included plans for age, gender, and mood detection, as well as DSLR camera integration for improved image quality.

    ML integrated NNFX Trading Bot

    Independent Project

    Developed a custom Forex trading bot using the OANDA API to automate trading strategies and enhance decision-making in the forex market. The bot leverages the NNFX algorithmic system and real-time market data to analyze trends and execute precise trades. Built with Python, it processes large datasets and applies algorithmic logic for swift, data-driven decisions. The bot was containerized and deployed on the cloud for scalability and efficiency, with modern DevOps tools integrated for seamless deployment and management.

    Live Streaming Web Application

    Hydra Australia

    A live streaming web application for Hydra Australia using HTML5, CSS3, Node.js, and Socket.IO to enable real-time communication. This project was completed during the final year of my undergraduate degree as part of an industry-based project for a client. The UI was designed with a codeless approach using Bubble.io for streamlined development and customization.

    Lotto Scraper | ML based Results Analysis

    Independent Project

    Developed a Python-based Lotto Scraper tool to fetch and store lottery results data from Saturday Lotto API into CSV for analysis. Leveraged this data in a machine learning project where I applied Linear Regression and Random Forest algorithms to predict future lottery outcomes. Key features of the Lotto Scraper include efficient handling of date ranges, API error management, and rate-limiting. The machine learning pipeline involved data preprocessing, model training, and performance evaluation to compare prediction models.

    References
    Provided on Request.