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Profile

Dynamic and articulate Technical Delivery Manager with over two decades of experience in the Software Development space, primarily serving the Education, Government, and Legal Industries. Intimately familiar with both Proprietary and Open Source Application & Reporting environments, bolstered by a strong background in Network, Server & Security administration. Proven leader in the open-source community, actively contributing to Drupal and other projects.

Knowledge leader and detailed Systems Design Analyst, offering unique strategy and change management techniques toward significant organizational performance and efficiency improvement gains. Provides collaborative tailor-designed solutions from concept to launch, artfully applying industry Best Practices to boost Innovation and facilitate Organic Collaboration and Ideation.

Continuous Process and Systems Improvement Specialist seeking creative teams. Over 15 years of experience as a Remote First worker and leader in the Remote workers community. Member of the 2020 Tulsa Remote Workers Program cohort. In off-time, mentors and administers the Drupal Developers Club, engages in the Drupal Slack workspace, serves on the leadership team for the yearly MidCamp event, acts as the Intern Coordinator for Drupal 4 Gov, and runs the growing Digital Career Sandbox community on LinkedIn.

Skills
Change Management

Scrum, Agile, Project Management, Strategy, Leadership, Coaching, Communication, Research, Conflict Resolution

Partner Cultivation, Community Engagement, Resource Management
DevOps

Github Actions, CircleCI, Docker, DDEV, Lando, Jenkins

Javascript

jQuery, React, Node.js

Linux

bash, zsh, drush, terminus

Collaboration

Jira, Confluence, Miro, Figma, Google Docs, Microsoft 365, Sharepoint, Notion, Asana, Trello, Lucidchart, Visio

PHP

Drupal, Wordpress, Symfony, Vanilla

WebOps

Pantheon, Digital Ocean, Cloudways, Platform.sh, Acquia, and AWS

Python

Flask RESTful, pandas, Django REST, FastAPI

Professional Experience

tekNorah

Strategic Technical Change Leader
Apr 2009 – presentUnited States • Remote
  • Managed all aspects of daily and long-term operations for a remote-first software and business process services company, including marketing, sales, consulting, implementation, maintenance, and fiscal planning.
  • Provided transformational change management services to Digital Agencies, specializing in CMS, CRM, ERP, ETL frameworks, and SaaS, PaaS, and IaaS technology.
  • Top Voice in the Open Source community, providing insights through conference sessions and publications.
  • Cultivated dynamic partnerships with industry leaders, securing investments to support open-source technical initiatives.
  • Led Full-Stack development and DevOps teams, incorporating an Agile mindset, facilitating Scrum ceremonies, focused on decoupled web applications and data migrations, with expertise in React, Angular, Drupal, Twig theming, and core/contrib module development.
  • Improved CI/CD and local DevOps strategies through the integration of CircleCI, Jenkins, GitHub Actions, and BitBucket Pipelines with DDev, Docksal, Wodby & Acquia across various platforms like Cloudways, Platform.sh, Pantheon.io, Acquia, and AWS.
  • Produced captivating technical content under the tekNorah brand suite, tailored to audience's precise needs and interests. No topic too daunting, no technology too cutting-edge—tackled them all with gusto.
  • Managed tekNorah brand and products suite: Digital Career Sandbox, Career Transformation Mindset, tekNorah, tekAura, NorahAura, tekNorahAura.
  • Sep 2023 – Feb 2024Columbia, MD • Remote
  • Initiated business development efforts resulting in securing over $500K in new business.
  • Managed diverse portfolio in manufacturing and research sectors, ensuring flawless delivery.
  • Oversaw global teams to enhance collaborations and partnerships.
  • Achieved operational excellence by consistently exceeding stakeholder expectations.
  • Managed technically intricate websites in manufacturing and research sectors, leading remote teams ensuring seamless coordination and peak performance by improving adoption of an Agile mindset and Scrum practices.
  • Leveraged integrations with GitHub, GitLab, Bitbucket, and Jenkins platforms to provide insights about progress on specific tasks via Jira and deployment status via Slack
  • Collaborated with leadership on KPI and OKR focused process improvement and client needs, optimizing team productivity.
  • Maintained company reporting for seamless invoicing and billing processes, enhancing organizational transparency around profitability.
  • Feb 2021 – Jun 2023Alpharetta, GA · Remote
  • Managed a diverse portfolio exceeding $1M in build and support engagements with a remote team of 20+ members on multiple projects.
  • Delivered training sessions on future-forward design and project management, enhancing team velocity and partnership growth.
  • Onboarded and mentored Project Managers, fostering career growth and maximizing team productivity.
  • Led highly technical projects by designing onboarding processes, systems architecture, and technical approaches.
  • Designed and implement effective onboarding processes for new developers, accelerating their productivity and integration into project teams.
  • Leveraged integrations with GitHub, GitHub Actions, CircleCI, GitLab, Bitbucket, and Jenkins platforms to provide insights about progress on specific tasks via Jira and deployment status via Slack.
  • Contributed to comprehensive systems architecture documentation and content editor guides to facilitate efficient collaboration.
  • Worked collaboratively to scope engagements, update company reporting for invoicing and billing.
  • Revolutionized project planning processes, securing flawless execution and stakeholder satisfaction.
  • Articulated clear project objectives and milestones, ensuring alignment with organizational goals and priorities.
  • Meticulously documented project progress and risks, providing stakeholders with valuable insights for informed decision-making and proactive risk mitigation strategies.
  • Jan 2020 – Feb 2021United States • Remote
  • Successfully managed diverse digital projects, including web development and UX/UI design, by translating client goals into actionable plans and leading multidisciplinary teams for on-time delivery.
  • Demonstrated strong communication skills to coordinate teams effectively, mitigate risks, and allocate resources efficiently while proactively addressing challenges to maintain client trust.
  • Implemented project management tools and methodologies to optimize workflows, resources, and project outcomes with a focus on quality, timeliness, and budget adherence.
  • Utilized a range of project management tools and methodologies to streamline workflows, optimize resource utilization, and ensure project success.
  • Leveraged GitHub, CircleCI and Docker Swarms to roll out new functionality to multiple instances of websites for a wine collective SaaS platform.
  • Delivered projects on time and within budget while upholding the highest quality standards, reflecting a commitment to continuous improvement and dynamic problem-solving in fast-paced digital environments.
  • Mar 2020 – Dec 2020Omaha, NE • Remote
  • Led redesign of the University Relations Campaign website, showcasing superior planning and management skills.
  • Managed cross-functional teams and stakeholders to seamlessly execute projects from start to finish.
  • Emphasized stakeholder input and quality checks to deliver a high-quality solution that exceeded expectations and improved user satisfaction.
  • Managed daily operations of the Creighton WebDev team, acting as a pivotal liaison between Creighton University and outside contractor, OHO Interactive.
  • Directed cross-functional teams in planning, executing, and delivering complex web development projects, leveraging deep expertise in Drupal CMS.
  • Leveraged GitHub, GitHub Actions, CircleCI, and Tugboat platforms to provide insights about progress on specific tasks and conduct deployment parties via Zoom and Slack.
  • Provided technical leadership by guiding developers in Drupal best practices, ensuring code quality, security, and performance optimization.
  • Collaborated closely with UX/UI designers, front-end developers, and QA engineers to ensure seamless integration and exceptional user experiences.
  • Triaged and resolved technical challenges efficiently, maximizing project efficiency and minimizing downtime.
  • Played a critical role in stakeholder communication, ensuring transparent updates on project progress and managing expectations.
  • Consistently delivered successful solutions that met or exceeded client objectives, fostering a collaborative team environment and achieving project success.
  • Education
    Sep 2013 – Apr 2017 | Winter Park, FL

    This 12-month master’s program leads students from the initial conceptual stage of a tech or creative product or service, all the way to a full-fledged business plan that can be pitched to potential investors.

    Collins College

    BS in Networking Technology
    Oct 2003 – 2006 | Mesa, AZ

    Student member of IEEE

    Consistent hands-on lab work. Good mix of lecture and practical.

    Organizations
    2023 – present | Chicago, IL
  • Shaped the success and growth of MidCamp, a renowned Drupal event.
  • Orchestrated session selection, social media, issue queue, and sponsor correspondence, ensuring seamless operations.
  • Leveraged strategic leadership and continuous improvement to elevate logistics and boost attendee engagement.
  • Championed talent nurturing and collaboration within the Drupal ecosystem, advancing innovation and inclusivity.
  • Ensured community engagement by fostering team leadership and deploying contribution credit.
  • 2023 – presentWashington D.C. · Remote
  • Managed intern recruitment, interviews, and mentorship, driving innovation and catalyzing positive change.
  • Contributed significantly to site-building efforts for redesign projects, aligning solutions with community needs.
  • Aug 2009 – presentInternational · Remote
  • Active in the Drupal community for over a decade, fostering collaboration, innovation, and knowledge-sharing.
  • Contributed to various projects, initiatives, and events.
  • Engaged in Drupal Slack workspaces and mentoring programs, cultivating connections and championing open-source collaboration.
  • Facilitated reorganization of community and strategic innovation ideas, developing effective workflows through consensus mapping, and providing clarity to the community at-large regarding strategy and status of sub-initiatives.
  • Sep 2015 – presentInternational · Remote
  • Engaged in the community for over a decade, contributing to projects and initiatives.
  • Involved in Sustainability and Community Teams, facilitating process improvements and strategic outcomes.
  • Committed to optimizing community engagement, sustainability efforts, and promoting inclusivity and diversity.
  • Apr 2016 – presentInternational · Remote
  • Seasoned mentor on the platform, providing guidance to aspiring developers and junior professionals.
  • Personalized mentorship sessions tailored to individual learning styles and goals.
  • Dedicated to empowering the next generation of developers, fostering innovation, and promoting lifelong learning within the tech community.
  • References
    Cynthia De La Cruz 🔗, Senior Human Resources Generalist, Mediacurrent
    [email protected], (678) 580-1690
    Christian Burk 🔗, Drupal Backend Engineer, CivicActions
    [email protected], (402) 319-7955
    Daniel Pfeiffer 🔗, Director Of Technology, Float
    [email protected], (847) 687-7555
    Dave Terry, President and Founder, Terry Commercial Realty, LLC
    [email protected], (678) 592-6453
    Kelly Balesteri, Senior Director of Project Management, Mediacurrent
    [email protected], (708) 715-6534
    Highlighted Projects
    2021 – 2022
  • Successfully migrated Penn State News from a monolithic back-end to a decoupled site using Gatsby, enhancing real-time collaboration and optimizing speed.
  • Facilitated clear communications among cross-functional teams and stakeholders, delivering a robust solution that enhanced user engagement and satisfaction.
  • Penn State News is a digital platform driving 7 million page views annually, necessitating a highly customized and intricate back-end system.
  • This transition enabled real-time collaboration and optimized speed, crucial for the platform's functionality.
  • Via a living design system, which empowers users and establishes a repeatable standard for enhancing and safeguarding the Penn State brand.
  • Led the Authoring Experience initiative, ensuring a seamless transition and user experience.
  • Partnered with stakeholders, facilitating clear communications and feedback throughout the project.
  • Prioritized stakeholder requirements and quality assurance measures, delivering a user-friendly solution that aligned with organizational goals and priorities.
  • Collaborating with Creighton University Relations and IT, as well as the digital strategy and design vendor, OHO Interactive, spearheading a significant reorganization and redesign of the Creighton Alumni website.
  • With the impending launch coinciding with the university's largest fundraising campaign to date, the task was critical.
  • Leveraged Drupal 8.7 and essential modules like Config Split and JSON:API, developing a robust platform that engaged audiences and facilitated online donations.
  • Custom-built Creighton Publishing Platform, ensuring scalability and flexibility, essential for meeting the campaign's goals and future needs.
  • Provided an open-source DoD-wide mobile microlearning platform for organizations to make the most of the “white space” outside of formal education activities by recommending content-on-demand to learners whenever and wherever they have available spare time.
  • Drove efficient planning and execution processes, facilitated effective decision-making and risk management strategies.
  • Delivered a scalable and efficient solution that met user needs and organizational objectives by facilitating continuous feedback gathering and quality assurance measures.
  • Led the development team in implementing key features for the decoupled Learning Management System (LMS).
  • Created REST APIs for entity normalization and authentication using simple_oauth. Additionally, designed a custom AJAX live preview module.
  • Developed a sophisticated AJAX search page with auto-search and auto-complete functionalities.
  • Significantly improved the user experience and system efficiency, aligning with the commitment to delivering intuitive and cutting-edge educational solutions.
  • Extended the functionality of Open Social, a Drupal-based community platform.
  • Developed several custom Drupal extensions and plugins, including group_custom_rules, group_role_condition, and social_custom_links, to enhance user engagement and interaction.
  • Provided DevOps services by migrating the hosting environment to a more suitable platform
  • Implemented a streamlined development workflow using Docksal and GitLab.
  • Upgraded the Open Social distribution to leverage updated features to provide reliability, scalability, and long-term sustainability, fostering a vibrant online community experience.
  • Recommendations

    "Shannon (Norah) stood out to me the moment I met her. She is warm, friendly, welcoming, and incredibly knowledgeable in what she does. She has the perfect mix of technical and communication skills and will be an invaluable asset to any organization."

    "Shannon's strengths lie not only in her project management abilities but also in her technical prowess as a developer. With a keen eye for detail and a commitment to improvement, she adeptly balances her dual roles, delivering clear solutions to complex problems. She is an active mentor, showcasing her passion for the field and dedication to nurturing future talent. In both project management and programming, Shannon's contributions are reliable and of high value. She comes highly recommended for any role that can utilize her diverse skill set."

    "Norah (Shannon) is a great technical project manager and an absolute joy to work with. Her development expertise is a huge asset and made communications between creative and technical teams more efficient. She maintains a deep level of organization in her projects and encourages project teams to do the same. She is a great communicator that excels at creating positive rapport with team members and clients while ensuring project success. She is an asset to any team or project."

    I had the luck to work with Shannon at Mediacurrent, a phenomenal project manager that made my work as a designer super easy, easing the pain of documenting designs and userflows.

    She excels at meeting deadlines, leading teams, and documenting processes. Shannon's ability to deliver results on time and within budget is exceptional.

    Her leadership skills create a collaborative work environment, and her meticulous documentation ensures smooth operations. She is a valuable asset to any organization.

    "Norah has the qualifications not just as a Sr. project manager, but has the technical skills of Drupal to support her expertise. Norah takes initiative, she has great communication, and presentation skills, and is one of the most effective project managers I've worked with over the last two years. She would be a great asset in any Company."

    "Shannon (Norah) has been an amazing colleague for the time we've worked together. She is very detail and process oriented and constantly providing feedback and ideas to improve our PMO. As a former developer turned Project Manager, she has the right blend of technical and communication skills to help teams thrive. Her expertise and passion for Drupal truly shine in every interaction we have together, and it is thanks to her that I took the plunge at Drupal Midcamp Chicago this year to be a speaker and presenter!

    I am confident that any technology or Drupal based agency will be in good hands working with Norah."

    "I had the pleasure of working with Norah for the past two years at Mediacurrent. Throughout our time together, I was consistently impressed with her work ethic, positive attitude, and unwavering dedication to her job.

    Norah is a highly organized and efficient worker who consistently goes above and beyond to ensure tasks are completed to the highest standards. Her creative and innovative thinking continually brings forth new ideas to enhance processes, and she excels at effectively conveying these ideas to others.

    With a profound understanding of web development and a commitment to staying up-to-date on the latest industry trends, Norah is a true expert in her field. She thrives as a team player and mentor, readily assisting colleagues and generously sharing her knowledge even when she is busy with her own work.

    An example of Norah's dedication and remarkable support unfolded during a critical project. When I encountered difficulties with a deliverable and contemplated requesting an extension, Norah voluntarily extended her work hours to assist me. Her expertise proved invaluable as she swiftly identified the problem and collaborated with me to devise a solution. Thanks to her unwavering commitment, we successfully delivered the project on time, exceeding the client's expectations.

    Norah would undoubtedly be an invaluable asset to any company or team fortunate enough to have her on board. The aforementioned qualities and expertise make her a truly standout professional."

    "Key team member in helping build a large custom Drupal 8 Web application featuring multiple custom themes, custom APIs for a native mobile application, and a considerable amount of custom code."

    "Shannon Medlin is an incredible developer – reliable, caring and insightful. Her no-BS attitude, creative problem-solving approach and deep systems knowledge has saved my neck countless times, and helped me create truly world-class software. She's a stickler for adhering to norms and best practices – and I have learned SOOO much with her. I'd recommend her any day – she's hands down my all-time favorite developer and mentor."