In my current role as a Website and Project Manager for the Office of Marketing and Communications at the Robinson College of Business at Georgia State University, I oversee website development and project execution. I create and update web pages, balancing business objectives with technical requirements to achieve optimal results. Additionally, I serve as a website marketing consultant for stakeholders across various units, helping them enhance their web presence by gathering content, graphics, and images. When launching new projects, I conduct interviews, analyze requirements, and build wireframes during the pre-deployment phase to optimize layout and content before final approval and launch.

As a Website Manager, I specialize in front-end development using WordPress, HTML, CSS, and JavaScript. I also work with various third-party tools and plugins, including WooCommerce, Yoast SEO, WP Bakery Page Builder, Templatera, Hustle Pro, Hummingbird Pro, Toolset, CSS & JS Toolbox Pro, Formidable Forms, and Essential Grid.

To improve search engine rankings and overall site performance, I utilize SiteImprove reports to analyze and enhance website effectiveness. I optimize web pages for seamless user experiences and fast load times, employing caching and minification techniques to boost performance. Additionally, I serve as the primary liaison between the Georgia State University Central Digital Team and the Robinson College of Business Office of Marketing and Communications. In this role, I collaborate with cross-functional teams across the university to develop high-quality, user-focused websites that meet and exceed stakeholder expectations.

As a Project Manager, I am leading the implementation of a third-party intranet tool called Interact, designed to serve as a community-building platform for faculty and staff at the Robinson College of Business. I manage a team of six core members while coordinating with multiple business units to define objectives, integrate existing technology, and develop a consistent UX/UI for users. My responsibilities include overseeing security implementation, testing, deployment, and delivering an MVP with ongoing maintenance and future improvements.

Collaborated with upper management to analyze and document ByoPlanet's technology accounts and system architecture. Key responsibilities included negotiating vendor contracts, managing user credentials, analyzing system integrations, phasing out legacy services, and creating UML and workflow diagrams to visualize system architecture.

Collaborated daily with the I.T., Marketing, R&D, and Public Health departments to plan, develop, and review SaaS architecture and website development for seven independent websites. Implemented workflows within the company’s systems, setting up, configuring, and testing these sites in sandboxes before integrating them with Zendesk, Shopify, Salesforce, and static front-end platforms. Refactored Bootstrap templates to align with the company’s marketing strategy. Managed the Zendesk account by configuring forms, triggers, events, views, rules, and brands while integrating them into a Bootstrap-based support website. Additionally, implemented Salesforce forms across branded websites to enhance the Salesforce support system.

Designed marketing collateral, brand guidelines, digital assets, product photography, and video content for marketing campaigns and print materials. Worked closely with the Public Health Director, R&D team, and Chief Science Officer to create materials that support company products and services.

Key Projects:

Served as a liaison between vendors, service providers, and Regis House stakeholders to ensure seamless communication and operations. Managed the procurement of IT-related supplies and equipment while enforcing HIPAA, AHCA, and PCI DSS compliance through training and implementation, all within a limited budget. Conducted feasibility studies for new projects and presented findings to stakeholders to support informed decision-making.

Provided technical support to employees by installing and configuring desktop and laptop computers, tablets, and smartphones. Managed software installations, email account configurations, active directory, printer setups, wireless camera installations, external hard drive integrations, and antivirus software deployment. Maintained an updated inventory of IT equipment, coordinated hard drive disposal with certified vendors, and logged all IT-related activities and equipment usage.

Key Projects

• Digital Transformation – Led the transition from paper-based processes to cloud-based technologies, driving efficiency and accessibility. Attended Board of Directors, Dade County, and internal meetings to address technology concerns and implement new solutions. Analyzed services and vendor contracts to recommend improvements and cost-effective restructuring. Spearheaded the evaluation and integration of new electronic health record (EHR/EMR) systems, including Lauris, Epic, and Practice Fusion, by reviewing system workflows and processes.

• Website Upgrade – Updated legacy website code and provided maintenance and updates using a JavaScript, Bootstrap, HTML, and CSS template. Established and integrated a Donorbox.org account and payment gateway, enabling secure online donations to support the organization’s initiatives.

A results-driven web developer and program strategist with experience in website development, agile methodologies, and program restructuring. Adept at improving digital platforms, implementing secure systems, and enhancing operational efficiency to foster a corporate-like environment for students.

Key Responsibilities:

Collaborated with engineers, field technicians, project managers, clients, and vendors to oversee IT support operations. Managed the full job work cycle, from initial request to completion, by prioritizing and assigning IT support tasks via phone, email, and mobile. Scheduled and delegated projects, tasks, and ticket requests to engineers and technicians.

Maintained and updated the ticketing queue, project management system, and generated reports using K-SQL in Kayako CRM. Provided ongoing updates on project status, service performance, and solutions to ensure transparency and efficiency.

Developed and documented technical instructions for various software and hardware applications, creating knowledge base articles and instructional videos for clients. Conducted research to provide effective technical solutions, assisting clients with troubleshooting issues via phone when necessary. Managed content updates for client websites and gathered relevant data to analyze and resolve technical challenges.

Installed, configured, and set up software while performing hardware replacements, including hard drives, fans, and memory components. Created and prepared detailed client quotes covering installation, hardware, software, delivery, and technical service fees. Engaged with vendors and partners to acquire accurate hardware and software specifications and pricing.

Conducted feasibility studies for new client projects, evaluating potential solutions and presenting findings to the CTO for review and strategic planning.

ChatGPT, Gemini and Copilot.

MERN Stack, HTML, CSS, Bootstrap, JavaScript, jQuery, Node.js, Handlebars, Moment.js, Ajax, Express.js, MongoDB, React.js, Sequelize, Inquirer, NoSQL, Mongoose, C++, Java, JSON, XML, PHP, and MySQL.

Object-oriented programming, OOP, algorithms, CI/CD, MVC, CRUD, ETL, responsive design, API Calls, RESTful routes, API Routes, Server-side APIs, Fetch Calls, separation of concern, modularization, casting, parsing, data persistence, polymorphism, obfuscation, async and await, unit testing, forms, DOM manipulation, event handling, flex-box, promises, seeding, hooks, resolvers, mutations, cache, cookies.

WordPress and WP short codes, WP Bakery Page Builder Templatera, Hustle Pro, Hummingbird Pro, Toolset, CSS & JS Toolbox Pro, Formidable Fonts, Essential Grid, Visual Studio Code, Apache NetBeans, Lucid chart, Visio, GitHub, Git, Chrome Dev Tools, Repositories, Heroku, CLI, Bash, Terminal, Cloudflare CDN, Third Party APIs, Middleware, Auth, Password Hashing, Lighthouse, Status Codes, NPM Packages, Insomnia, Compass, C-Panels, Regular Expressions, and Chrome Lighthouse.

Zendesk, Salesforce, Kayako, USerVoice, Amazon Stores, Alibaba Stores and Shopify Stores

Linux, Windows, macOS, iOS.

Desktop, Laptops, Printers, Tablets, Smart Phones, VM Technology, Cameras, patch panels, wiring and servers

Adobe InDesign, Adobe Illustrator, Adobe Photoshop, Adobe Lightroom, Adobe After Effects, Adobe Acrobat Professional, Adobe Fonts, Adobe Stock, Adobe XD, Mailchimp, Google Fonts, iMovie, SEO, Wireframes, QR Codes, Product Photography, Layout, Concepting, Color Manipulation, Digital and Print asset management and manipulation, basic Social Media Management.

Agile, SCRUM, Kanban, Basecamp, Microsoft Word, Microsoft Excel, Microsoft Project, Microsoft Teams, Microsoft Forms, Microsoft Visio, Microsoft Sharepoint, Microsoft OneDrive, Microsoft Planner and Trello.

Communication, Organization, Collaboration, Analytical, Creativity, Perseverance, Problem Solving, Resourcefulness, Curiosity, Ability to train or teach other Team Members.

Google Analytics 4, Looker Studio, Google Trends, Google Tags, KeywordTool.io, SiteImprove, UTM codes and Yoast SEO.