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Nordleen De Frias
Email icon[email protected]Phone 3059220437
AddressAtlanta, Georgia
Website https://nordleen.com/
https://www.linkedin.com/in/nordleendefrias/
GitHubhttps://github.com/NDF-WEB-DEV
dev.tohttps://dev.to/nolydefrias
Salesforcehttps://trailblazer.me/id/noly
Profile

Self-driven Full Stack Developer with a background in information technology and digital media design. Experience developing e-commerce websites, Shopify stores, CRM development and integration, SaaS technology, and workflows. Interested in applying skills as a Web Developer, Front-End Developer, or Full-Stack developer. Adaptable, flexible, eager to learn and collaborate on projects and team members.

Professional Experience
Web Developer, ByoPlanet International, LLC
  • •Assisted with deconstructing and explaining ByoPlanet's technology accounts and architecture to upper management when first hired by negotiating contracts with vendors, deciphering how systems were connected, collecting users and passwords, disconnecting unnecessary or legacy services, and demonstrating the architecture of their systems using UML and workflow Diagrams.
  • •Planned, developed, and tested six different Health Technology website brands under the ByoPlanet International, LLC umbrella company. Proceeded to integrate these brands with the support center using Zendesk, Shopify, and Salesforce.
    • 06/2018 – 08/2022Athens, GA
  • •Worked closely with the Information Systems Manager by terminating the Zendesk account and by migrating the end-user records to the corporate Salesforce account.
  • •Developed marketing collateral materials, brand guidelines, digital and video assets, managed product photography and digital media for marketing campaigns and print collateral. Developed and created content for products and services by working closely with the Public Health Director, R&D Department, and the Chief Science Officer.
    • Network Administrator, Regis House, Inc.
  • •Assisted the Regis House nonprofit organization leadership transition from legacy and paper base systems to digital and cloud Services with a limited I.T. Budget.
  • •Upgraded the organization's website by implementing responsive design, opening and embedding an online donation account, and by adopting Google analytics and google tags manager products.
    • 01/2017 – 06/2018Miami, FL
  • •Performed software updates, installed, and configured desktop and laptop computers, tablets, and smart phones. Added email accounts, installed printers, wireless cameras, external hard drives, and anti-viruses software. Assessed and kept inventory of I.T. equipment, processed hard drives disposal by shredding them and keeping logs on all I.T. related events and equipment.
  • •Reviewed and analyzed services and charges for technology accounts and suppliers to suggest improvements, restructuring, and solutions tailored for a community mental health organization. One project involved reviewing the system processes and workflows to implement an electronic health records system (EHR/EMR) such as Lauris, Epic, and Practice Fusion.
  • •Attended the Board of Director, Government County, and Team Meetings to answer and handle technology topics and to explain implementations.
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    Web Developer, F.I.U. / Academic Success Initiative (ASI)
  • •Developed the Academic Success Initiative website using a WordPress template and collaborated on reporting, maintenance, content update, and consistency and functionality of the website.
  • •Suggested to program's director to run and restructure the program as a real business with real departments to help student's build their resumes on a real work environment with real projects that promotes a corporate environment.
    • 10/2015 – 06/2016Miami, FL
  • •Collaborated with the software development team using SCRUM methodology to achieve milestones such as planning, training, on the development of a ticketing system to assists with the requests for ASI's tutoring services for the students of the Computer Science and Information Technology Schools.
  • •Implemented a secure server space for the ASI initiative program to transfer all assets from each computer to a secure cloud base service within the school.
  • •Encouraged ASI Software Development team members to use internal systems and agile methods.
    • Help Desk Coordinator Support, Positive Output Manage I.T. Solutions
  • •Monitored the job work cycle from beginning to completion by prioritizing incoming requests for I.T. support via telephone, e-mail, and mobile and scheduled and assigned projects, tasks, and tickets requests to engineers and technicians.
  • •Interacted with engineers, field technicians, project managers, clients, and vendors to route projects and requests. Updated ticketing queue, project management system, and generated reports using K-SQL code via Kayako CRM. Provided constant updates on projects and requests on service performance and solutions.
    • 01/2014 – 09/2015Miami, FL
  • •Researched and provided technical solutions for clients by analyzing, developing, and writing technical instructions for software and hardware to be added to the company's knowledge base and for clients.
  • •Gathered necessary data from end-user to address precise method to troubleshoot technology issues and assists clients over the phone as needed.
  • •Installed, configured, and set-up software, replaced computer parts such as hard drives, fans, and memory. Prepared client's quotes for hardware and software installation and implementation, product deliveries, and technical fees.
  • •Interacted with vendors and partners to obtain hardware and software information and prices.
  • •Performed feasibility study when approaching a new project for a client and presented it to the CTO for review and next steps.
    • Education
    Skills
    Web and Software Development Languages

    MERN Stack, HTML, CSS, Bootstrap, JavaScript, jQuery, Node.js, Handlebars, Moment.js, Ajax, Express.js, MongoDB, React.js, Sequelize, Inquirer, NoSQL, Mongoose, C++, Java, JSON, XML, PHP, and MySQL.

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    Web and Software Development Concepts

    Object-oriented programming, OOP, algorithms, CI/CD, MVC, CRUD, ETL, responsive design, API Calls, RESTful routes, API Routes, Server-side APIs, Fetch Calls, separation of concern, modularization, casting, parsing, data persistence, polymorphism, obfuscation, async and await, unit testing, forms, DOM manipulation, event handling, flex-box, promises, seeding, hooks, resolvers, mutations, cache, cookies.

    Web Development Software and Tools

    Visual Studio Code, Apache NetBeans, Lucid chart, Visio, GitHub, Git, Chrome Dev Tools, Repositories, Heroku, CLI, Bash, Terminal, Cloudflare CDN, Third Party APIs, Middleware, Auth, Password Hashing, Lighthouse, Status Codes, NPM Packages, Insomnia, Compass, C-Panels, Regular Expressions, Web Analytics - Google Analytics, Google Tag Manager, Chrome Lighthouse.

    SaaS, CRM, and Vendors

    Zendesk, Salesforce, Kayako, Amazon Stores, Alibaba Stores and Shopify Stores

    Operating Systems

    Linux, Windows, macOS, iOS.

    Hardware

    Desktop, Laptops, Printers, Tablets, Smart Phones, VM Technology, Cameras, patch panels, wiring and servers

    Marketing Design Software and Tools

    Adobe InDesign, Adobe Illustrator, Adobe Photoshop, Adobe Lightroom, Adobe After Effects, Adobe Acrobat Professional, Adobe Fonts, Adobe Stock, Adobe XD, Mailchimp, Google Fonts, iMovie, SEO, Wireframes, QR Codes, Product Photography, Layout, Concepting, Color Manipulation, Digital and Print asset management and manipulation, basic Social Media Management.

    Project Management

    Agile, SCRUM, Kanban, Planning, Microsoft Word, Microsoft Excel, Microsoft Project, Microsoft Teams, Microsoft Forms, Microsoft Visio, Microsoft Sharepoint, Microsoft OneDrive, Trello.

    Soft Skills

    Communication, Organization, Collaboration, Analytical, Creativity, Perseverance, Problem Solving, Resourcefulness, Curiosity, Ability to train or teach other Team Members.

    Interests
    Projects
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