A results-driven Technical Support Specialist with extensive experience in IT support, system troubleshooting, and customer service. Proficient in managing and maintaining biometric systems, resolving hardware and software issues, and ensuring operational continuity. Skilled in data analysis, client relationship management, and creating tailored training solutions to enhance system usage. Known for a proactive approach, strong customer retention, strong communication skills, and a commitment to delivering high-quality technical solutions in fast-paced, customer-focused environments.

Second Place for IT Software Solution for Business. Was tasked in creating software that would resolve a problem that was identified by a business.

A group of five students embarked on a software project designed to streamline student registration at the college. This software aimed to simplify the process for both new and returning students, ultimately reducing the long lines typically encountered during course registration. Due to unforeseen circumstances and a heavy workload, the project remains unfinished.