Jackson Davis Herd UX Researcher and designer, coach, international presenter.
Work Experience
Data Collections Specialist, Apple (TEKsystems)
Oct 2025 – Present
  • •Improved and taught complex research protocols, promoting rigor across moderators and locations
  • •Consistently searched for opportunities for efficiency, minimizing wasted time and money
    • User Research Moderator, Lilith Games
    Nov 2025 – Nov 2025
  • •Collaborated internationally to facilitate focus groups
    • User Study Moderator, Apple (Ryzen Solutions)
    Apr 2024 – Mar 2025
  • •Operated large-scale 3dMD data collection
  • •Worked with participants to measure, mark, and scan anatomical points for data
  • •Led a brand-new mobile study format requiring daily setup and breakdown of sensitive hardware
  • •Cleaned and presented study data on a weekly basis
    • Games UX Researcher, Lucky Ghost
    Sep 2023 – Oct 2025 | Part-time
  • •Built research operations from 0 to guide qual/quant study design and analysis
  • •Planned and conducted remote user research sessions, with a 24-hour turnaround on reporting
    • Research Partner, GamesUserResearch.com
    Jan 2023 – Aug 2023 | Part-time
  • •Worked alongside published games UX researcher Steve Bromley on the 2023 Playtest Survey, revealing industry playtesting habits across game studios of all sizes
  • •Designed and analyzed a comprehensive survey that was sent to over 200 game studios
  • •Interviewed multiple game developers to discover new data outside the survey
    • Support Operations Admin, Shadow Cloud Gaming
    May 2018 – Oct 2023
  • •Worked across 3 global offices and 5 languages to ensure a consistent support experience
  • •Synthesized support data in a weekly company-wide report
  • •Advocated my findings to the company and c-suite in monthly meetings
  • •Built research hubs to catalog findings, improving collaboration and reducing siloed knowledge
    • Education
    UX Design, General Assembly
    2020
    B.A. Psychology, Marietta College
    2015
    Eagle Scout, Troop 498
    2011
    Skills
    UX Design, UX Research, Quant research, Qual research, User interviews, Wireframing, Surveys, Focus groups, Personas, Data analysis, Presenting, Game design, Playtesting, Coaching, Lua, HTML/CSS
    Tools
    Excel, Figma, Wordpress, Qualtrics, Notion, Jira, Trello, Enjoy HQ, Zendesk, Discord, VS Code, Twitch