Jackson Davis Herd UX professional, international presenter, coach.
Work Experience
Google (BayOne), UX Researcher
Feb 2026 – Present
  • •Leveraged my mobile research experience to expand our participant base, surpassing recruiting goals
  • •Coordinated participant recruiting and scheduling, minimizing downtime while maintaining quality
    • Freelance, UX Professional
    Jan 2023 – Present
  • •Published a first-of-its-kind industry report on playtesting with gamesuserresearch.com
  • •Facilitated Lilith Games international user research panel, helping them learn about American players
    • Apple (Ryzen), User Study Moderator
    Apr 2024 – Mar 2025
  • •Worked on ultra security products with the Human Factors team, ensuring safety of participants, data, and products
  • •Proctored studies with wearable tech, requiring coaching and monitoring participants
  • •Operated large-scale 3dMD and anthropometry data collection research
  • •Founded a mobile study with efficient transportation, setup, and breakdown of ultra security hardware
    • Lucky Ghost, Games UX Researcher
    Sep 2023 – Oct 2025
  • •Created a game research methodology to guide surveys, playtesting, and analysis
  • •Maintained a 24-hour turnaround on playtesting analysis, helping devs do their best work
    • Shadow Cloud Gaming, Support Operations Administrator
    May 2018 – Oct 2023
  • •Coordinated international teams across 5 languages for a consistent support experience
  • •Diagnosed and rebuilt the entire Zendesk CRM, including data, workflows, and reporting
  • •Investigated CRM improvements by interviewing staff and customers
  • •Published a weekly company-wide report presenting support data analysis for over 3 years
  • •Built an internal wiki, accelerating training, onboarding, and documenting research
    • Education
    UX Design, General Assembly
    2020
    B.A. Psychology, Marietta College
    2015
    Eagle Scout, Troop 498
    2011
    Volunteer Work
    Games For Love, Games QA Tester
    Catchafire, UX Professional
    Skills
    UX Design, UX Research, Quant research, Qual research, User interviews, Wireframing, Surveys, Focus groups, Personas, Data analysis, Presenting, Game design, Playtesting, Coaching, Lua, HTML/CSS