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Profile

Resourceful IT Professional with 3+ years of experience in optimizing IT systems, managing network infrastructure, and delivering technical solutions. Proficient in hardware/software troubleshooting, system administration, and database management. Experienced in leading IT projects, enhancing system performance, and providing end-user training and support. A strong communicator with a proven track record of improving operational efficiency and maintaining high system uptime across diverse environments.

Professional Experience

Garsu Pasaulis Pvt (Ltd)

IT Officer
  • •Diagnosed and resolved hardware/software issues, ensuring high system uptime and user satisfaction.
    • Jul 2024 – presentHarare, Zimbabwe
  • •Conducted preventive maintenance on servers, workstations, and network devices, reducing downtime by 30%.
  • •Configured and managed network infrastructure, including routers, switches, and firewalls, to ensure secure and stable connectivity.
  • •Provided end-user training, improving efficiency and reducing support requests.

    • Wilmar Zimbabwe - Olivine Industries (Pvt) Ltd

    IT Support Officer
  • •Provided technical support to 150+ end-users across 3 companies (Olivine Industries (Pvt) Ltd, SurfaceWilmar (Pvt) Ltd and Hypery Brands), resolving 80% of issues within 1 business day
    • 2022 – Jul 2024Harare, Zimbabwe
  • •Designed and maintained 3 custom MySQL databases, optimizing query performance by 30%
  • •Analyzed data and generated 20+ monthly reports using SQL, enabling data-driven decision-making
  • •Configured and managed 15+ network devices, including routers, switches, and firewalls, (VeloCloud & PaloAlto), ensuring 99.9% uptime
  • •Contributed to the implementation of Agile SCRUM methodologies, leading to a 25% increase in project delivery efficiency.

    • Lobels' Bread (Pvt) Ltd

    ICT Intern
  • •Provided technical support and troubleshooting for 80+ end-users, resolving 65% of issues within 2 hours
    • 2020 – 2022Harare, Zimbabwe
  • •Assisted in the design and implementation of a new database system, resulting in a 20% improvement in data retrieval speed
  • •Developed and maintained 12 custom reporting tools, automating 75% of monthly reporting tasks
  • •Participated in daily, weekly, and monthly backup procedures, ensuring 100% data recovery success rate
    • Education
    Aug 2018 – Aug 2022Gweru, Zimbabwe

    Highfield 1 High

    GCE Advanced Level

    3 A'level Passes in Geography, Economics & Business Studies.

    Jan 2016 – Dec 2017Harare, Zimbabwe

    Highfield 1 High

    GCE Ordinary Level

    9 O'Level Passes Including English Language & Mathematics

    Jan 2011 – Dec 2014Harare, Zimbabwe
    Certificates
    ISC2 Certified Cybersecurity
    ISO 22000:2018 Internal Audit
    SAGE 1000 ERP Administrator
    Peer Educator
    Skills
    Programming Languages

    C++, Java, Dart, Swift, HTML/CSS

    Tools

    Jira Service Desk, Remote Desktop Tools, Zoom, Microsoft Teams, Visual Studio Code, SAP Analytics Cloud, Ping & Traceroute

    Other Skills
    • •Excellent Communication & Collaboration Skills (Cross-functional teamwork and user support)
    • •Problem-Solving & Critical Thinking (Diagnosing and resolving technical issues quickly and effectively)
    • •Time Management & Task Prioritization (Managing multiple IT tasks and projects efficiently)
    • •Adaptability & Learning
    • •Teamwork & Leadership
    Technologies

    MySQL, VMware & Hyper-V, Jira, Networking Technologies, Microsoft Azure, OS (linux, mac, windows)

    Key Skills
    • •System Administration & Maintenance (Active Directory, user management)
    • •Incident & Issue Resolution (Troubleshooting hardware/software issues)
    • •Project Management & Process Improvement (Agile SCRUM methodologies, IT project delivery)
    • •End-User Training & Support
    Projects

    Online Border Management System & E-Gates Implementation (OBMS)

    Garsu Pasaulis (Pvt) Ltd
  • •Leading the deployment of the Online Border Management System accross Zimbabwe's borders and ports of entry, including the installation and configuration of e-gates to streamline passenger processing and reduce wait times.
    • Jun 2024 – present
  • •Delivered comprehensive end-user training to ensure seamless adoption and efficient system usage.
  • •Monitored system performance, providing ongoing support and troubleshooting, while developing and maintaining project documentation to facilitate system updates and continuous user training.

    • SAP S/4HANA Project Implementation

    Wilmar Zimbabwe - Olivine Industries (Pvt) Ltd
  • •Collaborated with 12 senior SAP consultants on end-to-end implementation.
    • Feb 2024 – Jun 2024
  • •Participated in requirement workshops for 150+ stakeholders across 3 companies.
  • •Supported 28 training sessions for end-users.
  • •Contributed to successful go-live with 92% user adoption.

    • 5TPH Automatic Eddible Fats Plant Project

    Wilmar Zimbabwe - Olivine Industries (Pvt) Ltd
  • •Installed and maintained 12 routers, 18 switches, and 8 security devices, achieving 99.8% uptime.
    • Jan 2023 – Jun 2024
  • •Deployed 4,200m of LAN cabling for 86 devices, reducing downtime by 42%.
  • •Resolved 15 SCADA issues, reducing production disruptions by 35%.
  • •Trained 32 end-users, improving proficiency and reducing support tickets by 28%.
  • •Documented 24 network configurations and 18 operational procedures
    • References
    Available Upon Request