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Detail-oriented and dedicated professional with experience in the Health and Welfare domain at Wipro, specializing in benefits processing and client service operations. Proven ability to handle structured setups, enrollment implementations, and customer query resolution with precision. Adept at using Excel for data entry, validation, and reporting. Seeking to leverage this experience in an Associate role at MetLife to contribute to effective eligibility installation and client support operations.

Skills
  • •Health & Welfare Benefits Administration
  • •Benefits Enrollment & Implementation
  • •Structured Setup & Maintenance
  • •Client Communication & Query Resolution
  • •MS Excel (VLOOKUP, Pivot Tables, Data Validation, Conditional Formatting)
  • •SLA & Quality Compliance
  • •Internal Coordination & Documentation
  • •Attention to Detail & Time Management
  • •Time Management, Flexibility
  • •Analytical thinking
  • •Problem-solving
  • •Teamwork
  • •Effective communication
Strength
  • •Quick learner with a strong grasp of benefits domain processes.
  • •Excellent communication and documentation skills.
  • •Ability to work effectively under pressure and meet deadlines.
  • •High degree of professionalism and integrity in handling confidential information.
Professional Experience
2024 July – presentNoida, India
Wipro, Processor
  • •Process and maintain Health & Welfare benefit transactions including enrollments, changes, and terminations in client systems.
  • •Create and update structured data setups based on process specifications.
  • •Validate and manage benefits data with accuracy and integrity, following SOPs and compliance guidelines.
  • •Provide timely responses and resolutions to internal stakeholder queries.
  • •Coordinate with internal teams including AMs, Quality Analysts, and Trainers for seamless operations and continuous improvement.
  • •Work collaboratively with team members to meet SLA targets and quality benchmarks.
  • •Ensure adherence to data privacy and security policies while handling sensitive information.
    • Achievements

    Awarded by Inspiring performance award.

    Education
    B.SC, Sw. Arjun Singh Rani Indira Singh Mahavidyalaya
    2020 July – 2023 July

    Mathematics and Physics

    Languages
    English | Hindi —
    Certificates
    Advanced MS Excel Certification