Mohamed Shaban
Career Objective

To pursue career in a dynamic and progressive environment within an international organization as an IT Director position, offering prospects of growth, career advancement and opportunities to utilize my Strong IT Consultancy & Systems knowledge and to develop its capabilities with increased performance to achieve company's profitability.

Work Experience
2016 – present | Hofuf, Saudi Arabia
  • •SAP Business one, Magnar HR Project Manager. Took end-to-end responsibility for a portfolio of projects. Led the project from beginning to end, from initial proposal through completion, to provide my company with innovative high-quality solutions focused on our business needs. Built and managed the project team, scheduled assignments, monitored, and reviewed deliverables of project teams, and ensured successful delivery, implementation, integration, and customization.
  • •Document the application technical blueprint
  • •Providing implementation consultation and support services during SAP Business One installation, upgrades, and customizations
  • •Proficient in using SQL queries, views, and stored procedures.
  • •Customizing forms, layouts and developing reports using Crystal Reports
  • •Recognizing and addressing gaps between SAP Business One solution and the business practices of the company
  • •Effectively communicating and building consensus with the implementer
  • •Supporting the preparation of the scope of work by providing task/time details
  • •Designing and conducting master data migration from the legacy system into SAP Business One
  • •Developing and maintaining expert knowledge of SAP Business One
  • •Attend the implementer workshops, training sessions, and presentations
  • •Manage the deployment, monitoring, maintaining, customizing, developing, upgrading, and supporting of all IT systems, including SQL Arab Sea - SMACC ERP system, internally developed CRM system (full implementation and administration), servers, PCs, operating systems, telephony systems, software applications, and peripherals.
  • •Implantation and customization consulting for Laserfiche archiving and forms system. It offers digital archiving, document scanning and data capture, search features, metadata modification, and workflow automation tools.
  • •Installing, configuring, testing, maintaining, and administering all servers, hosted applications, and services including File servers, Print servers, Domain controllers, Antivirus, Mail services, Backup Servers, NAS, VMS, routers, switches, firewalls, UPSs, wireless networks (2.4GHz and 5GHz), IP Telephone, network photocopiers, central surveillance system and central ZK time attendance system for HQ and 12 branches.
  • •Managing the WAN connections for HQ and 12 branches
  • •Designed and supervised the establishment of the company's new website www.alyaseenagri.com to reflect the size and value of the company in the Saudi market.
  • •Designed and supervised the establishment of the company's catalog catalog.alyaseenagri.com.
  • •Web Hosting:
  • •Suggest cloud and hosting solutions adapted to our needs.
  • •Compare, ensure, and select the proper performance of the production environment for shared, dedicated, and virtual web hosting servers.
  • •Experience with cPanel/WHM or other control panels.
  • •Excellent skills in managing, registering, and transferring global and Saudi domain names and managing DNS entries.
  • •Knowledge of PHP programming language.
  • •Experience in MySQL database system management and asset.
  • •Setup and configure Kerio and FortiGate firewalls (LAN, WAN, and DMZ networks), IPV4 policies, Static and dynamic routing, Virtual IPs, DHCP, VLAN, Antivirus, WEB filters, DNS filters, DDoS protection, application control, and intrusion prevention.
  • •Set up and configure the virtual private network (VPN) for secure remote access to HQ and site-to-site connections (HQ-Branches).
  • •Implementation consulting and administrating Yeastar S50 VOIP PBX system, Yealink IP telephones, and Linkus mobile application.
  • •Supervised the installation of the vehicle tracking system and Aldrees Petroleum system in all the company's cars and trucks and prepared how to use the system for all concerned users in addition to assigning permissions, preparing reports, and setting up alerts.
  • •Manage financial aspects of the IT Division, including purchasing, budgeting, and budget review.
  • •Planning and gathering information to create a department budget every fiscal year.to avoid surprises and maintain fiscal control.
  • •Provide general expertise and support during systems upgrades, installations, conversions, and file maintenance.
  • •Oversee systems development and enhancement and the integration of new systems with existing systems.
  • •Work with advocacy staff to develop strategies and plans to enhance client services, improve user effectiveness, and foster innovation.
  • •Manage IT staff, including hiring, training, evaluation, guidance, discipline, and discharge.
  • •Develop the IT staff to meet the changing needs of users, groups, and offices; new projects and technologies; and varying staff strengths.
  • •Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users.
  • •Ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades.
  • •Perform strategic planning and the operation of the company network, servers, and licenses. To make sure that IT is acting as a true business partner to all divisions and departments
  • •Oversee provision of end-user services, including help desk and technical support services.
  • •Keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements.
  • •Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
  • •Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.
  • •Support the Legal Aid Bureau’s overall mission and follow all standards, policies, procedures, and confidentiality guidelines.
  • •The lead transition of the IT operation into ITIL-based IT Operations covering the Helpdesk, Servers, Networks, and Applications.
  • •Setting up the operational priorities related to the company infrastructure to ensure the highest uptime and that the organization’s operation is not interrupted.
  • •Managing the PC lifecycle and preparing old assets for storage and scrap.
  • •Provide End-User training and onboarding of new hires for IT-related topics.
  • •Responsible for data analysis to process the varied data concerning the customers, the products, or the performances of the company, to release indicators useful for the decision-makers.
  • •Supervise implementation and support the healthcare Oracle Enterprise Resource Planning (ERP) - Hospital Management System (HMS, HIS) ERP both on-premises and on-cloud covering all Medical, Finance, Human Resources, Supply chain management, Revenue cycle management, Patient relationship management, and business process optimization.
  • •Established the system’s reports' scope and objectives by creating and modifying existing reports to extract and display the required data in a manner that is useful to the business requirements of all departments.
  • •Provide technical support to the quality department in particular and the rest of the departments in general in order to obtain JCI and ISO certificates.
  • •Rebuild the IS infrastructure of the 11-store building including cables, switches, routers, Wi-Fi networks, and a firewall.
  • •Set up a central ZK time-attendance system to cover daily attendance for about 900 employees with multiple and various duty shifts.
  • •Planned, implemented, and tested contingency plans for various hardware and software environments.
  • •Presented with system level and application problems on mission-critical systems requiring immediate resolution, thus ensuring systems were operational according to agreed upon service level agreements.
  • •Managed financial aspects of the IT Division, including purchasing, budgeting, and budget review.
  • •Developed practical manual or automated procedures to solve complex problems.
  • •Prepared detailed specifications for programs, analyzed and revised existing system logic deficiencies, and oversaw all phases of the technical system design.
  • •Advised, checked, and directed systems programs to the correct technical system design.
  • •Performed system administration tasks associated with the environment of specialization for the development and production environment and supported production system implementation.
  • •Provided training on the specific environments to Operations, Network, and Development Departments as required.
  • •Managed the entire IT department services alone for one year during the hospital sale phase to Cleopatra Group.
  • •I worked on understanding the requirements of the ERP system specifications, understanding the nature of the work, the nature of the link between the various system units, and the workflow plans that are supposed to be applied.
  • •Participate in implementing and customizing the company's Oracle system and activating modules across all departments.
  • •Was a link between the new ERP system’s developers, designers, and our employees to make sure that the system met the requirements as mentioned in the signed designs.
  • •Analyzed IT requirements within the company and gave independent and objective advice on the use of IT.
  • •Got engaged in many projects and consulted companies like PICO Modern Agriculture Co., PICO Engineering Co., PASCO for Agriculture services Co., PICO Petroleum, PICO Real Estate Co., Atelier Melodies, Foxx for Swimming pools, El Masry El Youm, Indonesian Embassy in Cairo.
  • •Set up a central time-attendance system to cover daily attendance for employees with multiple and various duty shifts in the main office and remote locations.
  • •Was responsible for training staff, writing technical errors, collecting notes to forward to the executing company, and then receiving updates that contain fixes to the mentioned notes.
  • •Prepared documentation and presented progress reports to top management and acted as an IT consultant providing professional technical advice to staff at the highest level of the technological ladder.
  • •Oversee a central surveillance system setup with wired and wireless security cameras.
    • Network Design, Planning & Maintenance, M.C.D.R Co.
    2007 – 2009 | Cairo, Egypt
  • •Oversaw setup of servers and desktop workstations.
  • •Recruited and trained network and desktop support technicians.
  • •Prepared budgets and managed expenses.
  • •Built computer systems to customer specifications for private clients, as a field technician and as a computer consultant.
  • •Oversaw design and installation processes for implementation and rollout of LAN/WAN applications for networking NOC/SCC workstations and mail systems.
  • •Coordinated the global rollout of the electronic parts catalog forming the core of the online spare parts ordering initiative.
  • •Led the team responsible for the creation and integration of inter-switch testing through mechanized platforms for wide-area network testing.
  • •Designed and implemented Disaster Recovery Plans and Database Management system for use by emergency personnel in the NOC.
    • Maintenance Engineer, Telecom Egypt
    2006 – 2007 | Cairo, Egypt
  • •Managed vendors and coordinated a global team.
  • •Provided overall analysis of software applications and communications software. Maintained, installed, and developed LAN/WAN systems.
  • •Directed a team of PC Technicians, a Network Administrator / Analyst, and two Help Desk personnel in the management of all facets of information technology.
  • •Provided support and planning for critical requirements including Network Administration, Computer Builds, Software Loads, Product Testing, Telephony, End-User Support & Training, Vendor Relations, and Project Management.
  • •Managed systems configuration and maintenance, problem troubleshooting, planning and directing upgrades, and testing operations to ensure optimum system functionality.
  • •Hired new staff, identified deficiencies, and devised solutions for optimizing communications between the support area and end users.
  • •Revamped internal processes and procedures after an intensive audit of call-management protocols, staff operations, incident reporting, escalation measurements, and key performance indicators.
    • Education
    Bachelors, Communication & Electronics Engineering, Misr University For Science and Technology
    2001 – 2006 | Cairo, Egypt
    Certificates
    Microsoft SharePoint 2013|Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration|Microsoft Certified Solutions Associate: Windows Server 2008|Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration|Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration|Microsoft Certified Technology Specialist: Windows 7 Configuration|Microsoft Certified IT Professional MCITP: Windows Server 2008 Enterprise Administrator|Microsoft Certified Solutions Associate: Windows Server 2012|Microsoft Certified Technology Specialist MCTS: Exchange Server 2007|Microsoft Certified Professional MCP|Microsoft Certified System Administrator MCSA|Microsoft Certified system Engineer MCSE: Windows Server 2003|CCNA, Cisco Certified Network Associate|CCNP, Cisco Certified Network Professional|PMP-V5, Project Management Professional candidate
    Professional Skills
    Windows — Server (Core & GUI), workstation - all versions|Office — All Microsoft office versions|Mail servers — MS Exchange, Google G Suite – business, yahoo small business and Microsoft 365 business|Virtualization — VMware and Microsoft App V, NetApp, Dell Equallogic|Advanced IP Routing and Switching — L2 & L3 Cisco routing and switching, Netgear, Linksys, 3Com, zyxel, Huawei, TP-Link & etc|Infrastructure Security And Services — Cisco Firewall / VPN / Security, Nortel, Fortinet, Kerio, Symantec business endpoint protection & Kaspersky security center.|Backup/Disaster Recovery (Cloud & Local) — Symantec backup exec, AOMEI Backupper, Acronis Business Backup and Storage Management, Google drive and Dropbox Business (full, copy, differential and incremental backup strategies)|Time attendance software management — ZK Bio Time central management software, ZKTime Software and ZKBioTime Mobile APP|Business Locations Management & tracking systems — Google my business, Google my maps and Car tracking system|ERP Systems — Implementation, Administration|Data Visualization — Microsoft Power BI|Project Management|Project Planning|Analysis|Strategic Planning|Budgeting|Troubleshooting|Quality Assurance|Business Strategy|System Administration|Quality Management|Supply Chain Management|SAP Implementation|SAP HANA|Oracle NetSuite|Information Security|Voice over IP (VoIP)|Wireless Networking|Business Analysis|Cloud Computing|Servers|Process Improvement|HIMS|Crystal Reports, SQL Server Reporting|Service Level Agreements|Master data and Blueprint|Digital Transformation
    Personal skills
    Ambitious|Amiable|Analytical|Adaptable|Conscientious|Cooperative|Determined|Efficient|Energetic|Flexible|Hardworking|Organized|People-oriented|Practical|Responsible|Numerical|Team Management|Team work|Negotiation|Team Leadership
    Professional Memberships
    Egyptian Syndicate of Engineers
    2006

    ID No.: 62/08594

    Microsoft Certification Member, Microsoft
    2008

    Microsoft Certification ID: 6145023

    Microsoft Egypt IT Pro and Developer Community (Hero), Microsoft
    2008
    Cisco Certification Member, Cisco
    2009

    ID No.: CSCO11582763

    Federation of Arab Engineers
    2012

    ID No.: 16/53980

    Languages
    Arabic

    Native language

    English

    Fluent