Antonio ChamalTechnical Support Specialist | Customer Operations | Web Development Fundamentals
Profile
  • •Technical Support and Customer Operations professional experienced in handling complex claims and decision-making processes.
  • •Skilled in case analysis, internal tools, and policy interpretation in fast-paced environments.
  • •Background in web development (React, Python, Flask).
Professional Experience
04/2025 – Present | Lisbon, Portugal
  • •Investigate and resolve complex customer claims related to payments, damages, and disputes
  • •Analyze cases using internal systems and policy frameworks to ensure accurate decisions
  • •Handle sensitive situations requiring critical thinking and attention to detail
  • •Collaborate with internal teams to escalate and resolve edge cases
  • •Work in a KPI-driven environment maintaining quality and productivity standards
    • 06/2018 – 05/2025 | Santiago, Chile
  • •Operated real-time communication systems for incident management
  • •Coordinated emergency response and information flow
  • •Used digital tools to support operational decision-making
    • Alfred H. Knight, Operations Coordinator⁠
    12/2014 – 05/2018 | Santiago, Chile
  • •Coordinated international logistics operations
  • •Ensured compliance with schedules and quality standards
  • •Collaborated with teams to resolve operational issues
    • Projects
    Pawspective⁠, Pet Social Network
  • •Developed backend APIs with Python and Flask
  • •Implemented JWT authentication
  • •Built frontend features with React
    • Languages
    English: C1
    Spanish: Native
    Skills
    Javascript
    Python
    HTML
    CSS
    Bootstrap
    React
    Flask
    Git
    Education
    Junior Full Stack Developer, 4Geeks Academy⁠
    01/2024 – 07/2024 | Remote, Latam
    03/2004 – 12/2009 | Santiago, Chile