Profile picture
Edralyn Dacalos General Virtual Assistant
Email
edralyndacalos28​@gmail.com
Phone
09167643285
Location
Block 3 sewage, Pusok Lapu-lapu City, Cebu Phil.
LinkedIn
https://www.linkedin.com/in/edralyn-dacalos-8b5034291?
Facebook
https://www.facebook.com/ehra.m.dacalos
Telegram
https://web.telegram.org/k/#@desktop
Instagram
https://www.instagram.com/ehrakulyn/
Profile

I’ve been working as a General Virtual Assistant for 3 years, helping clients stay organized, productive, and stress-free. From admin support and scheduling to managing digital tools and creative tasks, I love making work easier for others.

Beyond my career, I’m also a proud stay-at-home mama of three—balancing motherhood and work with passion and purpose. Being both a parent and a working professional has taught me resilience, adaptability, and the true art of multitasking.

I’m a working mama, proud and loud, and I bring that same energy and dedication into every project I take on.

Professional Experience

General Virtual Assistant Freelance | Remote 2021 – Present

  • •Delivered administrative and creative support to multiple clients across different industries.
  • •Managed email, scheduling, client communications, and data entry to streamline daily operations.
  • •Used tools like Google Workspace, Canva, HighLevel CRM, and Dubsado to organize workflows and improve productivity.
  • •Assisted with social media management, including content creation, scheduling, and engagement.
  • •Supported email marketing campaigns by preparing newsletters, maintaining contact lists, and monitoring campaign performance.

    • Real Estate Virtual Assistant – Top Regency 2023 – Present

  • •Handled property listings, CRM updates, and lead management to support sales operations.
  • •Assisted in creating property marketing materials and coordinating online listings.
  • •Provided client support and appointment scheduling for real estate agents.

    • Social Media Manager – NGM Model Agency 2022 – 2023

  • •Developed and implemented social media strategies to promote the agency’s brand and talents.
  • •Created engaging graphics, captions, and reels to boost online presence.
  • •Grew community engagement through consistent posting, trend research, and audience interaction.

    • Social Media & Admin Assistant – Liwaliw Travel Agency 2022 – 2023

  • •Managed travel packages promotion on social media platforms.
  • •Assisted with booking inquiries, customer support, and administrative documentation.
  • •Coordinated with clients to provide smooth travel experiences and updated itineraries.

    • Customer Service Representative – Spark88 2020 – 2021

  • •Delivered exceptional customer support via chat, calls, and email, resolving client concerns efficiently.
  • •Handled account inquiries, complaints, and technical assistance while maintaining a professional and empathetic approach.
  • •Consistently met performance targets for response time and customer satisfaction.
    • Skills
    Administrative Support

    Skilled in managing emails, scheduling, data entry, file organization, and documentation to keep operations running smoothly.

    Social Media Management

    Proficient in creating engaging content, scheduling posts, managing communities, and growing online presence for businesses.

    CRM & Project Management Tools

    Familiar with HighLevel, Dubsado, and Google Workspace for client onboarding, lead tracking, and workflow automation.

    Real Estate Support

    Experienced with property listings, CRM updates, lead management, and coordinating client schedules for real estate businesses.

    Client & Customer Support

    Experienced in handling customer inquiries, resolving issues, and maintaining positive client relationships with professionalism and empathy.

    Graphic Design (Canva)

    Ability to design marketing materials, social media graphics, flyers, and branded visuals that align with client identity.

    Email Marketing

    Knowledgeable in drafting newsletters, maintaining subscriber lists, and monitoring campaign results to boost engagement.

    Communication & Collaboration

    Strong written and verbal communication skills; able to coordinate effectively with teams and clients in remote settings.

    Projects

    Real Estate Virtual Assistant – Top Regency

  • •Organized and updated over 150+ property listings into CRM, ensuring accuracy for agents and clients.
  • •Created digital marketing flyers and posts that helped generate 20% more inquiries within 3 months.

    • Social Media Manager – NGM Model Agency

  • •Launched a 3-month content strategy on Instagram and Facebook, increasing follower growth by 35%.
  • •Designed and scheduled branded visuals that improved audience engagement rate by 40%.

    • Social Media & Admin Assistant – Liwaliw Travel Agency

  • •Managed online campaigns for travel packages, boosting bookings during peak season.
  • •Created itineraries and assisted in customer support, resulting in higher client satisfaction and repeat bookings.

    • Customer Service Representative – Spark88

  • •Resolved 80+ customer concerns daily across chat, email, and calls with a 95% satisfaction rating.
  • •Helped streamline FAQs and support documentation, reducing response time by 15%.
    • Interests
    💻 Exploring new digital tools & apps
    📚 Learning & personal growth
    🎨 Designing creative social media graphics
    👩‍👧‍👦 Balancing motherhood & career
    🏡 Real estate & ✈️ travel adventures
    🤝 Connecting & engaging with people online
    References
    Oscar Cesante, CEO/Founder, Liwaliw Travel & Tours
    [email protected], +1 403-909-8774
    Angie Stephens, Realtor, Top Regency
    realtor.angiestephens.com, (561) 346-7975
    Jynell Montilla, Coach/Founder, Your Va Buddy
    [email protected], 0917 685 6472